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Public Reviews Score
91%

"Very satisfied"

Based on 4,020 reviews across 7 portals
:
No Public Name
40-49 years
Reviewed: 2 years ago (09/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Dear Fogel, many thanks for your rating. We do hope to see you again, some day.
No Public Name
50-59 years
Reviewed: 2 years ago (09/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Dear Dai, many thanks for your rating. We do hope to see you again.
By Lisa
40-49 years
Reviewed: 2 years ago (06/09/2023)
Date of experience: 09/2023

Very good

Hi Lisa, many thanks for your rating. We are happy to hear that you had a good stay with us and we do hope to see you again.
No Public Name
50-59 years
Reviewed: 2 years ago (06/09/2023)
Date of experience: 09/2023

nous avons trové sympa l'appel pour voir la lueur boréale

Bonjour RIERA, nous sommes heureux d'apprendre que vous avez pu voir les aurores boréales pendant votre séjour chez nous. Nous espérons vous revoir.
By Therese Hammar
50-59 years
Reviewed: 2 years ago (06/09/2023)
Date of experience: 09/2023

We were 4 families, and it was all very convenient with a nice atmosphere and everybody were really friendly. We especially enjoyed the lounge with the honesty bar and a nice fire in the evening. Special bonus that I did cath the northern light on camera.

Dear Therese Hammar, it was a pleasure having you and the family staying with us and we are happy to hear that you did enjoy your stay with us and that you got to enjoy the northern lights during your stay. We do hope to see you again.
No Public Name
50-59 years
Reviewed: 2 years ago (06/09/2023)
Date of experience: 09/2023

the hotel was good but it had one really big flaw. the hotel was in the wind path of the geo thermal power plant so there was a terrible stench of sulfur near the hotel and around it. This was never mentioned on the website.That would have been tolerable except that the heat in the hotel was so warm that we had to sleep with the window open to get the room below 25. we asked the desk to make our room cooler and they said they would but it was no help. it was only 7 out so it could have easily cooled down without so much heat but it never got cool without the window open which meant we were awaken all night with the sulfer smell. The staff working the front desk and restaurant were EXCELLENT (Especially Gabor) and very nice to talk to. we also had a GREAT view out of the room to the lava field which was nice.

Dear Riben, thank you for your email. It happens sometimes that the wind is blowing in our direction while most of the time it is blowing away from us. The vast majority of our guests are staying with us because of the northern light inn and to visit the Blue lagoon. One of the main ingredients of the Blue Lagoon is sulfur and silica as the lagoon is a by-product of our unique geothermal power plant. Now, it is not possible to have the lagoon and no sulfur smell and we just have to accept that the wind is not always blowing in the same direction. This is nature and by utilizing the steam from the ground, we get clean energy, the famous Blue Lagoon but it comes with a price of a sulfur smell every now and then. This has been communicated to every guest that has written about this in their reviews as well as the guests that have asked us while staying with us. We are super happy to hear that you did enjoy our services and we do hope to see you again with us, some day.
No Public Name
40-49 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 09/2023

Great! We only stayed one night but would definitely come back and stay in one of the upgraded room categories.
Would have liked more dairy free options in the breakfast buffet.

Dear Sly, we are thankful to hear that you would like to come back to us and happy to hear that you had a great stay. We do hope to see you again.
No Public Name
50-59 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 09/2023

Excellent. They offered a wake-up call if there was any northern light activity, which was great. And we saw them thanks to their call.

Dear Wright, we are happy to hear that you had an excellent stay with us and that you got to see the northern lights during your stay with us. We do hope to see you again.
By Jeneka
40-49 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 09/2023

We had the most magical stay, having received a "Northern Lights Wake Up Call" around 1:45am, a perfect end to our wonderful vacation in Iceland. Highly recommend!

Dear Jeneka, many thanks for recommending us. We are happy to hear that you got to enjoy the northern lights during your stay with us and we do hope to see you again.
No Public Name
50-59 years
Reviewed: 2 years ago (04/09/2023)
Date of experience: 09/2023

Great stay would like to come again, the buffet breakfast was delicious

Dear Keel, we are happy and thankful to hear that you would like to return. We do hope to see you again, one day.
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