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Public Reviews Score
91%

"Very satisfied"

Based on 4,051 reviews across 7 portals
:
By Paul
70-79 years
Reviewed: 2 years ago (29/09/2023)
Date of experience: 09/2023

The room was great. The food was very good. The honesty bar is a nice addition. Finally we got a call and saw the Northern Lights.

Dear Paul, we are happy to hear that you got to enjoy the northern lights during your stay with us and that you did enjoy your stay. We do hope to see you again, one day.
By Moe
30-39 years
Reviewed: 2 years ago (29/09/2023)
Date of experience: 09/2023

It was great, location, staff, room.

Dear Moe, we are happy to hear that you liked your stay with us as well as our facilities and services. We do hope to see you again, one day.
No Public Name
60-69 years
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Was a great experience. Walking distance from the Blue Lagoon. Clean with very friendly and helpful people working at both the hotel and the restaurant. Loved the sign up sheet to be called at night if the northern lights were visable! The honesty bar was a great place to read and enjoy a coffee, tea or drink with really comfortable seating and a great view. I highly recommend this hotel!

Dear Miller, many thanks for recommending us. We are happy to hear that you did enjoy your stay with us and our facilities. We do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

excellent

Dear Cheng, we are happy to hear that you had an excellent stay with us and we do hope to see you again.
By Diann
70-79 years
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Lovely hotel, fantastic Max’s Restaurant and amazing staff!

Dear Diann, we are happy to hear that you did enjoy your stay with us as well as our restaurant and we do hope to see you again, one day.
By Sandra Castro Coelho
50-59 years
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Can’t quite accept that you offer the possibility of awaking the guests during the night if there was an aurora, the aurora came and the night shift didn’t awake us!!
Unacceptable.

Dear Sandra Castro Coelho, thank you for your review and rating. It happens that guests think they have seen the aurora but sometimes this is a light from the moon in the sky. We have a system we use that will automatically call the rooms that have listed. So either the system had some failure or we did not have the aurora or they were to weak for us to take a decision to wake our guests up. We do hope to see you again.
By Katy
40-49 years
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Dear Katy, many thanks for your rating. We do hope to see you again, some day.
By Kelly Grizzel
50-59 years
Reviewed: 2 years ago (25/09/2023)
Date of experience: 09/2023

Absolutely loved the hotel, the staff was so friendly and helpful, the restaurant was perfect - just what we needed. We enjoyed the location and the area around the hotel was beautiful. We look forward to returning soon.

Dear Kelly Grizzel, we are happy to hear that you did enjoy your stay with us as well as our restaurant. We are thankful to hear that you would like to return soon and we do hope to see you again, one day.
No Public Name
40-49 years
Reviewed: 2 years ago (25/09/2023)
Date of experience: 09/2023

The hotel is very well managed. The staff is extremely friendly and helpful. The services available is great. It is also fairly good value for money in Iceland. Check in and out was efficient and quick. Loved the coffee and hot chocolate station late at night when watching the lights.

Dear van der merwe, we are happy to hear that you did enjoy our services and your stay with us. We do hope to see you again, one day.
By George
80+ years
Reviewed: 2 years ago (24/09/2023)
Date of experience: 09/2023

Very good

Dear George, we are happy to hear that you had a very good stay with us and we do hope to see you again.
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