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Public Reviews Score
91%

"Very satisfied"

Based on 4,051 reviews across 7 portals
:
No Public Name
50-59 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 09/2023

Excellent. They offered a wake-up call if there was any northern light activity, which was great. And we saw them thanks to their call.

Dear Wright, we are happy to hear that you had an excellent stay with us and that you got to see the northern lights during your stay with us. We do hope to see you again.
By Jeneka
40-49 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 09/2023

We had the most magical stay, having received a "Northern Lights Wake Up Call" around 1:45am, a perfect end to our wonderful vacation in Iceland. Highly recommend!

Dear Jeneka, many thanks for recommending us. We are happy to hear that you got to enjoy the northern lights during your stay with us and we do hope to see you again.
No Public Name
50-59 years
Reviewed: 2 years ago (04/09/2023)
Date of experience: 09/2023

Great stay would like to come again, the buffet breakfast was delicious

Dear Keel, we are happy and thankful to hear that you would like to return. We do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 2 years ago (04/09/2023)
Date of experience: 09/2023

I stayed at the NLI many years ago. I also still met Max, the dog. NLI hasn’t changed much, that is good .
Restaurant has improved.
Beds are very comfortable.

But furniture is broken ( the little footstool in my room). The loops from the Bath robe are hanging loose.

I missed the „last detail“, a real awareness for the little things ..

Dear Negwer, it is always good to hear from returning guests. We are happy to hear that we have not changed much and our restaurant has improved. We have noticed your point of better awareness of the little things and will do our best to improve this. We do hope to see you again.
By Sharon Cummings
70-79 years
Reviewed: 2 years ago (04/09/2023)
Date of experience: 09/2023

Great

Dear Sharon Cummings, we are happy to hear that you did enjoy your stay with us and we do hope to see you again.
By Jürgen Licht
Reviewed: 2 years ago (04/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Dear Jürgen Licht, many thanks for your rating. We do hope to see you again.
By Linda Cunningham
50-59 years
Reviewed: 2 years ago (04/09/2023)
Date of experience: 08/2023

Outstanding. Very professional and friendly staff. We felt very welcome from check in to check out.

Dear Linda Cunningham, we are happy to hear that you felt your stay with us outstanding and we do hope to see you again.
By Ian Friendly
60-69 years
Reviewed: 2 years ago (03/09/2023)
Date of experience: 09/2023

We were there only for one night before flying out the next morning, but I was very impressed with the level of customer service both before and during our stay. It’s proximity to the Blue Lagoon is of course also very helpful, but this is a very good hotel.

Dear Ian Friendly, many thanks for your kind words and rating. We are happy to hear that you did enjoy our services and your stay with us. We do hope to see you again.
By Martyn
60-69 years
Reviewed: 2 years ago (01/09/2023)
Date of experience: 08/2023

Very pleasant

Dear Martyn, we are happy to hear that you had a pleasant stay with us and we do hope to see you again.
By Linda Love
70-79 years
Reviewed: 2 years ago (01/09/2023)
Date of experience: 08/2023

While I do recommend this hotel because it was quiet, clean, and a convenient location (easy to get to airport--and close to Blue Lagoon if one was interested in that overpriced, tourist-trap), I was expecting something more upscale--for the price. Bad points: constant rumble from the geothermal plant right next door (if windows were open, as ours needed to be, due to warm weather), and a bathroom sink that was so tiny that just carefully washing hands meant water ended up on the floor. Good points: Good sized room. Quiet (except for the geothermal plant which was more of a "white noise" issue.) Clean. Comfortable bed. Loved the heated towel rack.

Dear Linda Love, many thanks for recommending us and for your rating. We do hope to see you again.
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