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Public Reviews Score
92%

"Very satisfied"

Based on 4,115 reviews across 6 portals
:
By David Donlan
50-59 years
Reviewed: 3 years ago (27/02/2024)
Date of experience: 02/2024

The hotel was great.The staff were so helpful especially getting us from the airport on arrival and also helping us get into Reykjavik early in the morning.

Dear David Donlan, many thanks for your review. We are happy to hear that you did enjoy your stay with us as well as our services. We do hope to see you again, some day.
No Public Name
40-49 years
Reviewed: 3 years ago (24/02/2024)
Date of experience: 02/2024

Très belle endroit proche du Blue Lagoon et de l'aéroport avec un très bon restaurant

Bonjour Lepère, nous sommes heureux que vous ayez apprécié votre séjour chez nous, notre emplacement et notre restaurant. Nous espérons vous revoir.
By Katie Peters
30-39 years
Reviewed: 3 years ago (23/02/2024)
Date of experience: 02/2024

The experience was great from start to finish. Everyone was very responsive to questions leading up to the trip and whether or not we would be able to check in given the extenuating circumstances at the time. We were warmly greeted at the airport and informed of our surroundings during our transfer to the hotel, even when the van broke down and we had to wait for another ride! The room was very spacious for our family of 5, it was very easy to get a ride to and from the Blue Lagoon, and dinner at Max's was superb! While I typically stay at larger chain hotels when I travel--especially to a brand new country--I am so glad that we chose NLI as our first stop in Iceland. We will definitely be back!

Dear Katie Peters, many thanks for your kind words. We are very happy to hear that you and your family did enjoy your stay with us and despite our car broke down on our way with you from the airport. We have a saying in Iceland "Fall er fararheill" that basically means that if you stumble at the beginning of something you will have good luck for the rest of your journey. So we like to believe that this was the case and that you did not only enjoy your stay with us but your whole visit to our country. We do hope to see you again, some day.
By Carlos & Pam Arnais
50-59 years
Reviewed: 3 years ago (15/02/2024)
Date of experience: 02/2024

We loved our stay at Northern Lights Inn. It was so cozy and comfortable, and we enjoyed talking to the staff (hi, Siggy!). The large room with the honor bar, sofas and fireplace is a really nice touch and makes the hotel feel warm and inviting. We will definitely stay here again if we are able to come back to Iceland. We were fortunate to have checked out minutes before the hotel was evacuated, but heard only wonderful things about how the staff handled the evacuation. Best wishes to everyone in the future navigating the volcanoes and situation in Grindavik!

Dear Carlos & Pam Arnais, many thanks for your kind thoughts. We are very happy to hear that you did had a comfortable stay with us and that you did enjoy our facilities and services. We are thankful to hear that you would like to return and we do hope to see you again, some day.
By Kristine Greenblatt
50-59 years
Reviewed: 3 years ago (14/02/2024)
Date of experience: 02/2024

Excellent. Great wine list and loved the honesty bar.

Dear Kristine Greenblatt. We are happy to hear that you had an excellent stay with us and that you loved our wine list and honesty bar. We do hope to see you again, one day.
By Tim Hicks
50-59 years
Reviewed: 3 years ago (11/02/2024)
Date of experience: 02/2024

Loved our brief stay here. Tragically it was cut short by the eruption on 8th Feb.
The first few nights were excellent. We were lucky enough to get a good show of the Northern lights on our very first night, which I would have missed if it weren't for the optional wake-up alarm service they provide.
All the staff were very friendly and helpful. Excellent service all round.
After the evacuation, the staff were communicative and very swift in arranging alternative accommodation for us, despite my phone having network issues, and despite us making an "executive decision" and driving off into the sunset (the police were keen to get everyone away, in any direction, as quickly as possible, understandably). We spent the day soaking at the Secret Lagoon wondering if we'd dreamt the whole thing, but the hotel had already been in touch and sorted everything for us before we got there.
We're genuinely worried about the hotel and its staff, and Grindavik as a whole. We hope that everything is somehow made safe and they can all have some safety and security very soon.

Dear Tim Hicks, many thanks for your kind words and rating. We are very happy to hear that you did enjoy your stay with us and our services even though we had to evacuate the hotel during your stay. We are also super happy to hear that you would like to return and we do hope to see you again, some day.
By Zena Kanawati
40-49 years
Reviewed: 3 years ago (09/02/2024)
Date of experience: 02/2024

Very friendly and efficient staff. Will definitely go again

Dear Zena Kanawati, we are very happy to hear that you would like to return to us. We do hope to see you again, some day.
By Beverley Latham
50-59 years
Reviewed: 3 years ago (06/02/2024)
Date of experience: 02/2024

Enjoyed every single minute. Could not improve any part of the trip apart from guaranteed sightings of the Northern Lights 😁 Made the correct decision to celebrate my 50th birthday here.

Dear Beverley Latham, we are super happy to hear that you took a decision to celebrate your 50th birthday with us and that you did enjoy your stay with us and our services. We do hope to see you again, one day.
By Sophie
50-59 years
Reviewed: 3 years ago (05/02/2024)
Date of experience: 02/2024

Good

Dear Sophie, many thanks for your rating. We are happy to hear that you had a good stay with us. We do hope to see you again.
By WARGNEZ
50-59 years
Reviewed: 3 years ago (05/02/2024)
Date of experience: 02/2024

Très chaleureux

Bonjour WARGNEZ,
Un grand merci pour vos paroles chaleureuses. Nous espérons vous revoir.
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