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Public Reviews Score
92%

"Very satisfied"

Based on 4,115 reviews across 7 portals
:
No Public Name
50-59 years
Reviewed: 3 years ago (28/09/2023)
Date of experience: 09/2023

excellent

Dear Cheng, we are happy to hear that you had an excellent stay with us and we do hope to see you again.
By Diann
70-79 years
Reviewed: 3 years ago (28/09/2023)
Date of experience: 09/2023

Lovely hotel, fantastic Max’s Restaurant and amazing staff!

Dear Diann, we are happy to hear that you did enjoy your stay with us as well as our restaurant and we do hope to see you again, one day.
By Sandra Castro Coelho
50-59 years
Reviewed: 3 years ago (28/09/2023)
Date of experience: 09/2023

Can’t quite accept that you offer the possibility of awaking the guests during the night if there was an aurora, the aurora came and the night shift didn’t awake us!!
Unacceptable.

Dear Sandra Castro Coelho, thank you for your review and rating. It happens that guests think they have seen the aurora but sometimes this is a light from the moon in the sky. We have a system we use that will automatically call the rooms that have listed. So either the system had some failure or we did not have the aurora or they were to weak for us to take a decision to wake our guests up. We do hope to see you again.
By Katy
40-49 years
Reviewed: 3 years ago (28/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Dear Katy, many thanks for your rating. We do hope to see you again, some day.
By Kelly Grizzel
50-59 years
Reviewed: 3 years ago (25/09/2023)
Date of experience: 09/2023

Absolutely loved the hotel, the staff was so friendly and helpful, the restaurant was perfect - just what we needed. We enjoyed the location and the area around the hotel was beautiful. We look forward to returning soon.

Dear Kelly Grizzel, we are happy to hear that you did enjoy your stay with us as well as our restaurant. We are thankful to hear that you would like to return soon and we do hope to see you again, one day.
No Public Name
40-49 years
Reviewed: 3 years ago (25/09/2023)
Date of experience: 09/2023

The hotel is very well managed. The staff is extremely friendly and helpful. The services available is great. It is also fairly good value for money in Iceland. Check in and out was efficient and quick. Loved the coffee and hot chocolate station late at night when watching the lights.

Dear van der merwe, we are happy to hear that you did enjoy our services and your stay with us. We do hope to see you again, one day.
By George
80+ years
Reviewed: 3 years ago (24/09/2023)
Date of experience: 09/2023

Very good

Dear George, we are happy to hear that you had a very good stay with us and we do hope to see you again.
By Sheryl Fatla
70-79 years
Reviewed: 3 years ago (22/09/2023)
Date of experience: 09/2023

My recent visit was my second time at NLI. I have nothing negative to say. I stayed in deluxe rooms both times. The quiet-closing doors are a special touch, as is the overall quiet in the hotel. It is a peaceful, restful place. The Blue Lagoon shuttle is an appreciated service, making NLI even more appealing. I hope to stay there again!

Dear Sheryl Fatla, we are always happy to hear from our returning guests. We are happy to hear that you did enjoy your second stay and thankful to hear that you would like to return. We do hope to see you again.
By Asia Warren
40-49 years
Reviewed: 3 years ago (22/09/2023)
Date of experience: 09/2023

Amazing..10/10…I’ll be back!

Dear Asia Warren, we are happy to hear that you will be back and that you had an amazing stay with us. We do hope to see you again.
No Public Name
50-59 years
Reviewed: 3 years ago (21/09/2023)
Date of experience: 09/2023

Very pleased. Nice staff, very convenient location for visiting Blue Lagoon day before our flight home. Location allowed for som easy sightseeing before heading to the airport.

Dear Langlois, we are happy to hear that you did enjoy our location and we do hope to see you again, some day.
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