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Public Reviews Score
92%

"Very satisfied"

Based on 4,108 reviews across 6 portals
:
By Mel
40-49 years
Reviewed: 4 months ago (30/03/2026)
Date of experience: 03/2026

Very short visit between flights. Friendly and helpful staff, cozy atmosphere.

Dear Mel,

Thank you for taking the time to share your experience with us. We are pleased to know that your brief stay was met with a welcoming environment and attentive team members. It is wonderful to hear that our check-in process and room standards contributed positively to your visit.

Your ratings and comments are greatly appreciated, and we hope to welcome you again in the future.
By KK Lim
60-69 years
Reviewed: 4 months ago (28/03/2026)
Date of experience: 03/2026

Good

Dear KK Lim,

Thank you very much for your feedback and for your excellent ratings across so many key aspects of your stay.

We are pleased to know that your check-in process was smooth and that you found the comfort of your room, the cleanliness, and the level of service to your satisfaction. It is also gratifying to hear that our location contributed positively to your overall experience.

Your high recommendation is greatly appreciated. Thank you for taking the time to share your impressions.
No Public Name
40-49 years
Reviewed: 4 months ago (25/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Guest,

Thank you very much for your valuable feedback and for your excellent ratings across so many aspects of your stay.

We are pleased to know that the check-in process was smooth and that you found the comfort of your room, the cleanliness, and the service to your satisfaction. It is also gratifying to hear that our location contributed positively to your overall experience.

Your high recommendation is greatly appreciated. Thank you for taking the time to share your impressions.
By Tracey
60-69 years
Reviewed: 4 months ago (23/03/2026)
Date of experience: 03/2026

Very friendly staff and very helpful. Good location to see the Northern lights if the skies are clear. The restaurant had an excellent breakfast buffet included. There is a very warm and cozy lounge with a fireplace to relax.The staff will shuttle you to the Blue Lagoon, It's only 5 minutes. My only regret is I wish I could have stayed longer.

Dear Tracey,

Thank you very much for your wonderful feedback and for your excellent ratings across all aspects of your stay.

We are truly delighted to know that you found our team to be both friendly and helpful, and that the convenient location allowed you the opportunity to experience the northern lights when conditions allowed. It is great to hear that you enjoyed the breakfast buffet and found our lounge with the fireplace to be a comfortable and inviting place to relax.

Your remarks regarding the shuttle service to the Blue Lagoon and your smooth check-in experience are greatly appreciated. We are pleased that the comfort and cleanliness of your room, as well as the overall service and location, met your expectations.

It is especially meaningful to learn that your only regret was not having stayed longer. Thank you for taking the time to share your impressions.
No Public Name
40-49 years
Reviewed: 4 months ago (23/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Guest,

Thank you very much for your valuable feedback and for your excellent ratings across so many areas of your stay.

We are pleased to know that your experience with the check-in process was smooth and that you found the comfort of your room and the cleanliness to your satisfaction. It is also gratifying to hear that the service provided by our team met your expectations and that our location contributed positively to your visit.

Your high recommendation is greatly appreciated. Thank you for taking the time to share your impressions.
By Chris A.
50-59 years
Reviewed: 4 months ago (21/03/2026)
Date of experience: 03/2026

It was a great stay! Siggi the front desk manager welcomed us and made a special hot cocoa for the kids that they loved! He also guided us through the northern lights on our stay and also gave us some great recommendations for sights to visit on our way to the airport

Dear Chris A.,

Thank you very much for your wonderful feedback and for your excellent ratings across all aspects of your stay.

We are truly delighted to know that your visit was so enjoyable and that the warm hospitality you received from our team contributed positively to your experience. It is especially pleasing to hear that the extra touches for the children, as well as the guidance provided during the northern lights viewing and travel recommendations, helped make your stay memorable.

Your kind remarks about the check-in process, room comfort, cleanliness, service, and location are greatly appreciated. We value your high recommendation and are grateful that you chose to share your impressions.
No Public Name
50-59 years
Reviewed: 4 months ago (16/03/2026)
Date of experience: 03/2026

Molto piacevole, da restare più notti sperando di vedere l'aurora. Il servizio proposto di sveglia in caso dibaurora è molto utile. Peccato non averlo potuto sfruttare per il tempo.

Gentile Ospite,

Siamo lieti di sapere che ha trascorso un piacevole soggiorno presso di noi e che ha apprezzato la facilità del check-in e il comfort della sua camera. È meraviglioso sapere che il nostro servizio di risveglio con l'aurora boreale sia stato uno dei momenti più apprezzati, anche se il tempo non le ha permesso di goderselo durante il suo soggiorno.

Il suo suggerimento riguardo agli asciugamani più grandi per la doccia è molto gradito. Feedback come il suo ci aiutano a comprendere meglio le esigenze dei nostri ospiti e apprezziamo molto il suo prezioso contributo.

Grazie per aver condiviso le sue impressioni. Speriamo di avere il piacere di darle nuovamente il benvenuto per un soggiorno più lungo in futuro.
By Mike M
60-69 years
Reviewed: 4 months ago (16/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Mike M,

Thank you for sharing your feedback and taking the time to complete our survey. We are pleased to hear that you enjoyed the comfort of your room, found our team attentive, and appreciated a smooth check-in process.

We understand your expectations for the spa area and are sorry it did not fully meet what you had anticipated based on our website. Your comments about the value and your impressions of the location are also noted and appreciated, as they help us identify areas for improvement.
No Public Name
60-69 years
Reviewed: 4 months ago (13/03/2026)
Date of experience: 03/2026

Wir haben den Rundumservice sehr genossen (4 Uhr Frühstück, Busshuttle, großzügige Rückzugssitzecken, super freundliche Mitarbeiter, Betten sehr gut.... Ein sehr gutes Frühstücksangebot , große Obstauswahl .... Wir wollen auf alle Fälle wiederkommen !!!!

Sehr geehrter Gast,

wir freuen uns sehr, dass Ihnen unsere umfassenden Serviceleistungen, insbesondere das frühe Frühstück, der Shuttleservice und unsere komfortablen Aufenthaltsbereiche, so gut gefallen haben.

Es ist schön zu hören, dass unser freundliches Team, die Qualität der Betten und die Auswahl beim Frühstück zu Ihrem angenehmen Aufenthalt beigetragen haben.

Vielen Dank für Ihr positives Feedback und Ihre Absicht, wiederzukommen. Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
No Public Name
Reviewed: 4 months ago (11/03/2026)
Date of experience: 03/2026

Really nice and peaceful

Dear Guest,

Thank you very much for your wonderful feedback and for your excellent ratings across all aspects of your stay.

We are truly pleased to hear that you found the atmosphere to be pleasant and tranquil during your visit. It is gratifying to know that the comfort of your room, the cleanliness, and the service met your expectations, and that our location provided convenience for your stay.

Your high recommendation and positive remarks about the check-in process are greatly appreciated. Thank you for taking the time to share your impressions.
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