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Public Reviews Score
92%

"Very satisfied"

Based on 4,351 reviews across 9 portals
:
By Carla
50-59 years
Reviewed: 3 years ago (12/06/2023)
Date of experience: 06/2023

Great place and excellent customer service. The people are so friendly and really helpful. We left some items in our room and the guy (Ziggy) came to the location I was at dropped it off. The staff is amazing! The only complaint I have is the water in shower is not hot…it’s actually cool.

Dear Carla, many thanks for your kind words. We are surprised to hear that there was no hot water in your shower as we have actually +80°celcius hot water that we need to cool down before we have it in our rooms. We are however happy to hear you felt us being a great place and with good services. We do hope to see you again, one day.
No Public Name
60-69 years
Reviewed: 3 years ago (12/06/2023)
Date of experience: 06/2023

The staff was excellent . Rooms and common areas clean and accommodating. Liked that the breakfast area was open for early departure and if we had stayed when arriving had a breakfast option. Also liked the drink and snack options offered on honor system. This was one of the top hotels we stayed in during our trip. Well managed establishment.

Hi, many thanks for your kind words. We are happy to hear that we were one of the top hotels during your trip. We do hope to see you again, one day.
No Public Name
60-69 years
Reviewed: 3 years ago (12/06/2023)
Date of experience: 06/2023

The overall experience was positive. It is well located to the blue lagoon and airports and we enjoyed the walking trail through the lava rock field. Our concerns are listed above

Hi, we are happy to hear that you had a positive experience staying with us and that you did enjoy our location. We do hope to see you again.
No Public Name
60-69 years
Reviewed: 3 years ago (12/06/2023)
Date of experience: 06/2023

Wonderful place and really nice staff. Great massage at spa

Hi, many thanks for your kind words and rating. We do hope to see you again.
No Public Name
60-69 years
Reviewed: 3 years ago (11/06/2023)
Date of experience: 06/2023

Fantastic spa experience. So relaxing...

Hi, we are super happy to hear that you had a good experience and that you were able to relax in our SPA. Many thanks for your kind words and rating, we do hope to see you again.
By Caryn Callanan
50-59 years
Reviewed: 3 years ago (10/06/2023)
Date of experience: 06/2023

This was a fantastic location in order to walk to the Blue Lagoon. We loved the atmosphere.

Dear Caryn Callanan, we are happy to hear that you thought our location was fantastic and that you loved our atmosphere. We do hope to see you again, one day.
By Adriaan Walraven
50-59 years
Reviewed: 3 years ago (08/06/2023)
Date of experience: 06/2023

Great hotel, great location, very helpful staff.

Only comment I have is; for this price i would expect everything to be perfect, but it was not perfect, but very good.

Dear Adriaan Walraven, we are happy to hear that you had a great stay and that you did enjoy our hotel, location and services. We do hope to see you again.
No Public Name
60-69 years
Reviewed: 3 years ago (08/06/2023)
Date of experience: 06/2023

Great service! Person at night helped get us from the airport late at night. Went the extra mile.
Friendly personable engaging staff.

Hi, many thanks for your kind words and rating. We are happy that you did enjoy our services and do hope to see you again.
By Ed
50-59 years
Reviewed: 3 years ago (08/06/2023)
Date of experience: 05/2023

Fantastic!!

Hi Ed, we are happy to hear that you had a fantastic stay with us and we do hope to see you again, one day.
No Public Name
40-49 years
Reviewed: 3 years ago (05/06/2023)
Date of experience: 06/2023

Wonderful - especially the staff.

Hi, many thanks for your kind words to our staff and we are happy to hear that you had a wonderful stay with us. We do hope to see you again.
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