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Public Reviews Score
92%

"Very satisfied"

Based on 4,358 reviews across 9 portals
:
By Nina Sigston
30-39 years
Reviewed: 4 years ago (30/01/2023)
Date of experience: 01/2023

We loved this place! It felt homely, and the communal areas were cosy and authentically Icelandic. The staff were so welcoming and Max's restaurant had lovely food and was good value. A fabulous place to base yourself for the Northern Lights (sadly it was cloudy), and the Blue Lagoon.

Dear Nina Sigston, we are happy to hear that you loved our place and we do hope to see you again, one day.
By Chin-You
50-59 years
Reviewed: 4 years ago (30/01/2023)
Date of experience: 01/2023

Very relaxing and we felt very comfortable I had a lovely room.

Dear Chin-You, many thanks for your kind words. We are happy to hear you had a relaxing and comfortable stay with us and we do hope to see you again, one day.
By Siobhan
30-39 years
Reviewed: 4 years ago (29/01/2023)
Date of experience: 01/2023

Great location, friendly staff!

Dear Siobhan, we are happy to hear that you liked our location and our staff. We do hope to see you again, some day.
By Kevin Harding
50-59 years
Reviewed: 4 years ago (28/01/2023)
Date of experience: 01/2023

Excellent, everyone was very friendly and helpful. Loved some of the simple things like the waffles the option to be called in the event of the Northern Lights making an appearance. We plan to return later in the year as we enjoyed it so much, thank you.

Dear Kevin Harding, we are so happy to hear that you loved your stay with us and thankful to hear that you would like to return later in the year. We do hope to see you again.
By Karolina
30-39 years
Reviewed: 4 years ago (28/01/2023)
Date of experience: 01/2023

We really enjoyed our stay at the Northern Light Inn. The hotel staff was always very helpful and friendly and we really felt that our stay was easy and calm. Room was spacious, comfortable and clean. Breakfast was good and it was great to have a tasty dinner in a restaurant in the hotel after all day driving around the island. Afternoon waffles were such a nice touch.
Only suggestion I would make would be to install a jacuzzi/hot tub in the spa or some small swimming pool so people can also soak in after/before the sauna.

Dear Karolina, many thanks for your kind words and rating. We are happy to hear that you did enjoy your stay with us as well as our facilities and we do hope to see you again, one day.
By Tim Hennigan
60-69 years
Reviewed: 4 years ago (27/01/2023)
Date of experience: 01/2023

Let's address the location, the only area I have to give a lower rating., The hotel is quiet and extremely relaxing. Even though the Blue Lagoon is close by and you provide free shuttle service to and from, there is so much more of Iceland to see and I think the hotel should have many more options for guests to have access to transportation to explore the culture and people. I am not talking about tours, I talking the ability to travel to local towns and the capital. We have been to many hotels that have a day or two set aside with transportation available and an extra cost of course, to town and city for dinning or shopping. Now on to the Northern Lights Inn experience. Customer service is second to none. I would like to extend some special recognition.Tim, he couldn't do enough for you. Extremely friendly and knowledgable. By far the best customer service I have seen in a very long time even in some very high end hotels we have stayed at. secondly Max Restaurant. We ate in the restaurant 3 out of the 4 night there. We can not complain one bit about the food or the service. Again the customer service was fantastic. Again we like to the waiters and waitresses we exceptional, There was one young lady who was a waitress and sorry we spoke to her many times but never got her name. She is also a housekeeper during the day. What a hard worker and always had a smile. She was extremely attentive to us and it appears everyone else she was waiting on. This and the fact that she does haul duties at the hotel says volumes about her dedication and drive to succeed in her job and needs to be commended. Feel free to extend our email to either of these to individuals so we can express our appreciation of them. Thank You again for the lovely experience in your country and hotel.

Dear Tim Hennigan, many thanks for your kind words. Just to the transportation. Before Covid there were quite many options but during the pandemic many of the companies went bankrupt and have not started again. As you know we are in a lava field, 5 km away from the nearest town and 45 km from Reykjavik and we are not allowed to arrange transportation, being a hotel, but we rely on 3rd party services. There are buses and taxis but we agree with you, it would be nice to have more options like we had before the pandemic and hopefully we will have these option again before long. We are extremely happy to read your words of our staff as we are very proud and thankful for the staff we have. We encourage them to read all the beautiful comments our guests leave behind and your kind message will be read by our staff. Thank you for this as a nice words for our staff are always welcome. We are happy that you did enjoy your stay with us and we do hope to see you again, some day.
No Public Name
30-39 years
Reviewed: 4 years ago (27/01/2023)
Date of experience: 01/2023

Bel endroit à côté du Blue Lagoon avec une navette pour sy rendre et un espace dobservation des aurores boréales

Salut, merci beaucoup pour vos aimables paroles. Nous espérons vous revoir.
By Debbia Baker
60-69 years
Reviewed: 4 years ago (24/01/2023)
Date of experience: 01/2023

Brilliant Hotel. Professionally run. Great Staff. Reasonable prices. Gorgeous rooms.

Dear Debbia Baker, many thanks for your kind words. We are happy that you did enjoy your stay with us and we do hope to see you again, some day.
By Suzanne Goodwin
50-59 years
Reviewed: 4 years ago (24/01/2023)
Date of experience: 01/2023

Perfect! Staff friendly and helpful. Evening meal was beautiful & breakfast was good with plenty of choice. Enjoyed the free waffles during the afternoon. The honesty bar is great idea.

Dear Suzanne Goodwin, many thanks for your kind words. We are happy to hear that you did enjoy your facilities and our little perks. We do hope to see you again.
By Julia Bradburn
60-69 years
Reviewed: 4 years ago (24/01/2023)
Date of experience: 01/2023

Wonderfully comfortable and relaxing

Dear Julia Bradburn, many thanks for your rating. We are happy to hear that you had a comfortable and relaxing stay with us and we do hope to see you again, some day.
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