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Public Reviews Score
92%

"Very satisfied"

Based on 4,110 reviews across 7 portals
:
No Public Name
60-69 years
Reviewed: 3 years ago (20/11/2022)
Date of experience: 11/2022

Wonderful hotel near the Keflavik Airport. Helpful staff -they'll even give you a northern lights wake-up call in the middle of the night if you ask. Comfy beds, good food at Max's Restaurant. Highly recommend.

Hi, many thanks for your kind words and for recommending us. We do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 3 years ago (19/11/2022)
Date of experience: 11/2022

Very disappointing. Most expensive place we stayed and liked it the least. Requested table at Max's for dinner at 7pm but told only 5:30 or 6pm were available so had to cut short our Blue Lagoon experience to make the 6pm. There were 3-4 couples there and it stayed that way until almost 7:30 when people started trickling in and even when we left at 7:45 the place was less than 30% full!

Hi, we are sorry to hear that we failed to meet your expectation. The reason we could not sit you at 1900 was the fact that we had a big group staying with us this night and they were having dinner in Max's lounge, next to our restaurant. In events like this, we offer other hotel guests to dine before or after the group as the kitchen is simply overloaded when we have groups and having many other tables at the same time will simply mean that nobody will be happy. We are a small hotel so when we have hotel groups, these things happen and we try our best to work around this to serve all our guests as well as possible. In case of a group that is not staying in our hotel, we always try to make sure that these groups are not seated between 19 and 20:30 as this is the most favourite time for our hotel guests, that will always have priority to our restaurant over walk in. In this case you mention, we are talking about a group that was staying at our hotel, hence they got this time for dining.
By Timothy OBrien
30-39 years
Reviewed: 3 years ago (19/11/2022)
Date of experience: 11/2022

The was the best travel experience we have ever had. Thank you for giving my wife and I the most amazing honeymoon! We will return soon!!

Dear Timothy OBrien, many thanks for your kind words. We are happy to hear that this was your best travel experience and congratulate you and your wife on your honeymoon. We are thankful to hear that you will return soon and we do hope to see you again, one day.
No Public Name
40-49 years
Reviewed: 3 years ago (19/11/2022)
Date of experience: 10/2022

The staff was super friendly, the great room was cozy and perfectly lit, the spa was so relaxing, the breakfast was delicious, and the shuttle to Blue Lagoon was convenient! Everything about my stay was thoughtful and well-done. I will definitely return :)

Hi, many thanks for your kind words and rating. We are happy to see that you had a good stay with us and thankful to read that you will definitely return. We do hope to see you again, some day.
By Robert
50-59 years
Reviewed: 3 years ago (16/11/2022)
Date of experience: 11/2022

The experience I received was excellent from the time I checked in until I departed. The employees treated everyone with respect and kindness and were very supportive to help you out. The place was very pleasant and clean. I will gladly return again to your place.

Dear Robert, many thanks for your kind words. We are very thankful to hear that you would gladly return again to us and we do hope to see you, some day.
No Public Name
40-49 years
Reviewed: 3 years ago (15/11/2022)
Date of experience: 11/2022

Truly a special experience. Great service, clean room, would visit again. Thank you

Many thanks for your kind words. We are thankful to hear that you would like to return.
By Cathy c
50-59 years
Reviewed: 3 years ago (14/11/2022)
Date of experience: 11/2022

Fabulous time. Beautiful hotel. Comply beds.

Hi Cathy c, we are so happy to hear that you had a fabulous time with us and we do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 3 years ago (14/11/2022)
Date of experience: 11/2022

Absolutely love it here! Warm welcome, clean and comfortable room, great communication. Love the "DIY Waffles" and honesty bar in the lounge. Lovely staff on reception. Even spotted the Northern Lights from the really cool 360 tower and captured some great photos from the car park. A really great place to stay. Will definitely return!

Hi, many thanks for your kind words and rating. We are happy to hear that you loved your stay with us and thankful to hear that you would like to return. We do hope to see you again, some day.
By Glenda voss
80+ years
Reviewed: 3 years ago (14/11/2022)
Date of experience: 11/2022

The NLI is very remote from Reykjavik and opportunities to explore there. The Inn lacks a concierge service, although people at the desk did try to be helpful, I found myself hiring my own driver with Puffing cab for a day in Reykjavik, and finding my own tour for the Golden Circle.

Dear Glenda voss, thank you for your comment. We will install a tablet for our guests to use to book excursions and our reception should always be available to book a taxi for our guests if the want a taxi. We do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 3 years ago (13/11/2022)
Date of experience: 11/2022

Great accommodations and service!

Many thanks for your kind words and rating.
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