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Public Reviews Score
92%

"Very satisfied"

Based on 4,358 reviews across 9 portals
:
By Mary
60-69 years
Reviewed: 4 years ago (23/11/2022)
Date of experience: 11/2022

Very nice stay.

Dear Mary, many thanks for your rating. We are happy to see that you had a nice stay with us and we do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 4 years ago (23/11/2022)
Date of experience: 11/2022

Everything was perfect for our quick return to Iceland in hopes of seeing the aurora borealis. We were not lucky, but the stop was so convenient, and the hotel staff so pleasant and the food at Max's so divine, that we might just stop again in the same way.

Hi, many thanks for your kind words. We do hope to see you again on your way back and hopefully being able to have the northern lights next time you are around.
By John Gallagher
60-69 years
Reviewed: 4 years ago (22/11/2022)
Date of experience: 11/2022

Friendly staff

Hi John Gallagher, many thanks for your rating. We are happy to hear that you found our staff friendly and we do hope to see you again, one day.
No Public Name
30-39 years
Reviewed: 4 years ago (21/11/2022)
Date of experience: 11/2022

Amazing! Staff was nice and super helpful!

Hi, many thanks for your kind words and rating. We do hope to see you again.
By Daniel
40-49 years
Reviewed: 4 years ago (21/11/2022)
Date of experience: 11/2022

Very happy

Hi Daniel. We are happy to see that you were happy with your stay with us and we do hope to see you again, one day.
No Public Name
60-69 years
Reviewed: 4 years ago (21/11/2022)
Date of experience: 11/2022

Notarlegt hótel á frábærum stað. Vel tekið á móti og mikil gestrisni og góð þjónusta. Get vel hugsað mér að koma aftur og njóta þess sem þið hafið upp á að bjóða.

Hæ, takk fyrir umsögnina. Við erum þakklát að heyra að þér hafi liðið vel hjá okkur og þú gætir hugsað þér að koma aftur. Við vonumst til að sjá þig á nýjan leik við tækifæri.
No Public Name
60-69 years
Reviewed: 4 years ago (21/11/2022)
Date of experience: 11/2022

Guest has not commented on review

Hi, many thanks for the rating.
By Bryan R
30-39 years
Reviewed: 4 years ago (20/11/2022)
Date of experience: 11/2022

The stay was pleasant and the proximity to the Blue Lagoon and Kerflavik airport was really nice. However, our meal at Max's was a bit underwhelming especially given the price.

Dear Bryan R, many thanks for your review. We are happy to hear that you had a pleasant stay with us and we do hope to see you again, one day.
No Public Name
60-69 years
Reviewed: 4 years ago (20/11/2022)
Date of experience: 11/2022

Wonderful hotel near the Keflavik Airport. Helpful staff -they'll even give you a northern lights wake-up call in the middle of the night if you ask. Comfy beds, good food at Max's Restaurant. Highly recommend.

Hi, many thanks for your kind words and for recommending us. We do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 4 years ago (19/11/2022)
Date of experience: 11/2022

Very disappointing. Most expensive place we stayed and liked it the least. Requested table at Max's for dinner at 7pm but told only 5:30 or 6pm were available so had to cut short our Blue Lagoon experience to make the 6pm. There were 3-4 couples there and it stayed that way until almost 7:30 when people started trickling in and even when we left at 7:45 the place was less than 30% full!

Hi, we are sorry to hear that we failed to meet your expectation. The reason we could not sit you at 1900 was the fact that we had a big group staying with us this night and they were having dinner in Max's lounge, next to our restaurant. In events like this, we offer other hotel guests to dine before or after the group as the kitchen is simply overloaded when we have groups and having many other tables at the same time will simply mean that nobody will be happy. We are a small hotel so when we have hotel groups, these things happen and we try our best to work around this to serve all our guests as well as possible. In case of a group that is not staying in our hotel, we always try to make sure that these groups are not seated between 19 and 20:30 as this is the most favourite time for our hotel guests, that will always have priority to our restaurant over walk in. In this case you mention, we are talking about a group that was staying at our hotel, hence they got this time for dining.
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