Palacio Mundo Imperial Riviera Diamante Acapulco hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 16,462 reviews
:
By Cristina
Couple
40-49 years
Reviewed: 1 year ago (14/07/2024)
Date of experience: 07/2024

En general el servicio y atención del personal es excelente todos muy amables con nosotros

By Arturo Emmanuel Ruiz Sanchez
Family
30-39 years
Reviewed: 1 year ago (13/07/2024)
Date of experience: 07/2024

Muy buena servicios rápidos

By Fanni Olvera
Business
30-39 years
Reviewed: 1 year ago (13/07/2024)
Date of experience: 07/2024

Tenia expectativas altas y me desilusionaron

Estimada Srita Fanny Olvera

Le agradezco el tiempo para hacernos saber su opinión sobre su estancia.
Lamento saber por el inconveniente que pasó.

Me gustaría tener la oportunidad de platicar con usted, si está usted de acuerdo por favor no dude en enviarme su número telefónico a mi correo electrónico.

Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco.

Con profundo agradecimiento,

Alejandra Jimenez
Chief Concierge
alejandra.jimenez@mundoimperial.com
74 44 35 17 00 ext. 7051
By Ana Karen Marcos
Family
30-39 years
Reviewed: 1 year ago (12/07/2024)
Date of experience: 07/2024

Todo excelente me atendieron muy bien

By Juan Solís
Family
50-59 years
Reviewed: 1 year ago (11/07/2024)
Date of experience: 07/2024

Buena, aunque ha sido más satisfactoria en otras ocasiones.

By J. Roberto Ayala Santillan
Family
50-59 years
Reviewed: 1 year ago (10/07/2024)
Date of experience: 07/2024

En términos generales agusto

By Jaime Quiroga
Family
40-49 years
Reviewed: 1 year ago (10/07/2024)
Date of experience: 07/2024

todo excelente gracias

No Public Name
Business
40-49 years
Reviewed: 1 year ago (10/07/2024)
Date of experience: 07/2024

Todo excelente!! Felicidades!!

No Public Name
Couple
20-29 years
Reviewed: 1 year ago (10/07/2024)
Date of experience: 07/2024

Buen servicio, atención e instalaciones

By LL
Couple
30-39 years
Reviewed: 1 year ago (09/07/2024)
Date of experience: 07/2024

I had a great experience! I loved the safety of the resort, the customer service was excellent, and the resort is beautiful. I loved all the pools and swim-up bars. The food at the buffets was good, and the drinks were great. I wish that I would have been granted access to the all-inclusive benefits earlier on the day of my arrival and that the food at the restaurants was better, but overall I had an excellent experience.

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