Park Hotel Diament Wrocław**** hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 7,871 reviews across 12 portals
:
No Public Name
Business
Reviewed: 1 year ago (21/03/2025)
Date of experience: 03/2025

Czas oczekiwania na dania w restauracji to co najmniej 2 godziny. Nawet na napoje czas nie był krótszy niż pół godziny. Bardzo duży problem z organizacją. Na całej sali restauracyjnej było łącznie tylko 20 osób.

Szanowny Panie,

Dziękujemy za przesłanie opinii i zwrócenie naszej uwagi na problemy z organizacją w restauracji, których Pan doświadczył. Przykro nam, że czas oczekiwania był dłuższy niż oczekiwano. Zdecydowanie podejmiemy działania, aby usprawnić te kwestie i zapewnić naszym gościom lepszą obsługę.

Cieszymy się, że docenił Pan czystość pokoju oraz uprzejmość naszego personelu sprzątającego i recepcji. Opinie takie jak Pana pomagają nam dostrzegać obszary wymagające poprawy i motywują do dalszej pracy nad udoskonalaniem naszego hotelu.

Liczymy na szansę gościć Pana ponownie w przyszłości i zaprezentować usprawnienia, które spełnią Pana oczekiwania.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Business
Reviewed: 1 year ago (21/03/2025)
Date of experience: 03/2025

Located in a comfortable area. Hotel was good. We took 3 person room. Bed was comfortable. The issue was with bathroom. The water from bathroom flowed not into the drain but into the room. We struggled very much with wet carpet in the room. We asked staff to set it right. They cam and did something. But again same situation continued

Dear Sir,

Thank you for sharing your opinion about our hotel. We are glad that our location and the comfort of the beds met your expectations.

We are extremely sorry about the problems with the bathroom. We are sorry that despite the intervention of our staff, the situation repeated. We apologize for any inconvenience this has caused. We assure you that we will take all possible steps to resolve this issue.

Thank you for your positive assessment of the cleanliness of the room and the courtesy of our staff. Your opinions are extremely valuable to us, as they help us to improve the standards of our services.

We hope that you will decide to stay again, giving us the opportunity to fix all the shortcomings and provide a fully satisfactory stay.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 1 year ago (20/03/2025)
Date of experience: 03/2025

------

Szanowny Panie,

Serdecznie dziękujemy za pozytywną opinię.
Zapraszamy ponownie.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Business
Reviewed: 1 year ago (16/03/2025)
Date of experience: 03/2025

very good

Dear Sir,

Thank you for sharing your opinion about our hotel. We are glad that your stay was very good and that you rated the cleanliness of the room and the courtesy of our staff.

Your positive experiences are extremely important to us and motivate us to continue working on improving our services. We hope that in the future we will have the pleasure of hosting you again.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 1 year ago (15/03/2025)
Date of experience: 03/2025

good

Dear Sir,

Thank you very much for your positive opinion.
We invite you again.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 1 year ago (13/03/2025)
Date of experience: 03/2025

Really nice rooms, clean, clean efficient, modern. Atmosphere was really unfriendly, impersonal and unwelcoming.

Dear Sir,

Thank you for sharing your opinion about your stay at our hotel. We are glad that the rooms met your expectations in terms of cleanliness and modernity.

However, we are sorry to hear that the atmosphere in our hotel was not friendly or hospitable. We apologize if the staff gave the impression of being rude or uninvolved. We always strive to make our guests feel welcome and assure you that we will take steps to improve this situation.

We also thank you for your comments regarding breakfast. We will look into the quality of the coffee served and propose introducing fresh juices and fruits to meet the expectations of our guests.
We appreciate your comments as they help us to raise the standards of our services.

We hope that in the future we will have the opportunity to present a better level of service and provide a satisfactory stay.

With regards

Przemysław Kuśmierski
General Manager

No Public Name
Business
Reviewed: 1 year ago (13/03/2025)
Date of experience: 03/2025

Bardzo dobre wrażenie. To mój kolejny pobyt i mam wrażenie, że standard hotelu poprawił się. mam wrażenie, że jest tez stosowany marketing zapachowy, co jest dla mnie plusem :-)

Szanowna Pani,

Dziękujemy serdecznie za pozostawienie tak pozytywnej opinii. Cieszy nas, że kolejny pobyt w naszym hotelu dostarczył Pani satysfakcji i zauważyła Pani udoskonalenia wprowadzane w obiekcie.

Bardzo cieszy nas również Pani pozytywna reakcja na marketing zapachowy, który jest częścią naszego podejścia do zapewnienia komfortu Gościom. Mamy nadzieję na kolejną możliwość goszczenia Pani i dziękujemy za zaufanie.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Business
Reviewed: 1 year ago (13/03/2025)
Date of experience: 03/2025

Comfortable!

Dear Sir,

Thank you very much for sharing your opinion about our hotel. We are glad that your stay was comfortable and that you appreciated the cleanliness of the room and the courtesy of our staff.

Your comments regarding the breakfast buffet and the taste of the dishes are very important to us and will help us to further improve our services. We hope that during your future visits you will be able to enjoy an even better experience.

We cordially invite you to visit our hotel again.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Alone
Reviewed: 1 year ago (13/03/2025)
Date of experience: 03/2025

Comfortable!

Dear Mr. Kovács,

Thank you for sharing your opinion about our hotel. We are glad that we managed to meet almost all of your expectations and that your stay was comfortable.

Your high assessment of the cleanliness of the room and the courtesy of our staff is extremely important to us. Your opinions help us to further develop our offer and improve the quality of the services provided.

We cordially invite you to visit us again in the future.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 1 year ago (10/03/2025)
Date of experience: 03/2025

Good service, clean room, good support from service desk. Sauna is not in good shape

Dear Mr. Bücher,

Thank you for sharing your feedback about our hotel. We are pleased that our reception team and the cleanliness of the room met your expectations.

We are sorry for the inconvenience regarding the sauna. Your comments are extremely important to us, and we will do our best to improve this aspect to make future visits even more enjoyable.

We warmly invite you to visit our hotel again.

With regards

Przemysław Kuśmierski
General Manager
Back to Top CERTIFICATE what's this?