Park Hotel Diament Wrocław**** hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 7,872 reviews across 12 portals
:
No Public Name
Friends
Reviewed: 1 year ago (18/12/2024)
Date of experience: 12/2024

Moc pěkné ubytování, výborná snídaně i služby

Vážený hoste,

Děkujeme, že jste se podělil/a o svůj názor. Velmi nás těší, že jste ocenil/a naše ubytování, snídaně i poskytované služby.

Doufáme, že si při další návštěvě opět vyberete náš hotel. Uděláme vše pro to, aby váš pobyt byl stejně příjemný jako tentokrát!

S pozdravem,

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Couple
Reviewed: 1 year ago (18/12/2024)
Date of experience: 12/2024

Dobrze

Szanowny Panie,

cieszymy się, że większość aspektów Pana pobytu spełniła oczekiwania. Państwa uwagi są dla nas bardzo cenne i pomogą nam w dalszym doskonaleniu naszych usług.
Mamy nadzieję, że odwiedzi nas Pan ponownie!

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu

No Public Name
Couple
Reviewed: 1 year ago (17/12/2024)
Date of experience: 12/2024

Dobra

Vážený pane,

Děkujeme mnohokrát za vaše hodnocení! Jsme rádi, že jste byli spokojeni. Vaše podpora nás motivuje k neustálému zlepšování. Nemůžeme se dočkat naší další návštěvy!

s úctou,

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 1 year ago (16/12/2024)
Date of experience: 12/2024

super

Szanowna Pani,

bardzo dziękujemy za pozytywną opinię.
Cieszymy się, że jest Pani zadowolona ze swojej wizyty w naszym Hotelu.
Będzie nam miło gościć Panią ponownie.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu

No Public Name
Friends
Reviewed: 1 year ago (15/12/2024)
Date of experience: 12/2024

Vyborný

Vážená pani,
veľmi pekne ďakujeme za Váš pozitívny názor! Sme radi, že ste spokojný a tešíme sa na Vašu ďalšiu návštevu.

S pozdravom,

Manažér Hotela
Przemysław Kuśmierski
No Public Name
Couple
Reviewed: 1 year ago (14/12/2024)
Date of experience: 12/2024

We had a reservation from the 6th till the 8th, and the stay at the hotel was one of the worst experiences we ever had.

We arrive late due to the plane delays. We were welcomed warmly, and everything went smoothly at the registration, but when we went to the room, we discovered that the room was set up for 1 person—one towel in the bathroom and one pillow and single duvet on the bed. The reservation was for 2 people.

I went to the reception to sort out this problem. I was told the hotel was full and no duvets might be left. I have never heard anything like that before. I asked if the hotel had any blankets, and the receptionist said he would need to check.

He came to our room without any duvet or blanket. He brought us the end cover for a bed. It was a nightmare to sleep under the bed cover.

In the morning, we asked the cleaners if they could give us another duvet, which they did. At least that night, we didn't struggle. Unfortunately, this night wasn't better than the other. Firstly, let's start in the morning. In the morning, we were woken by screaming, loud noises and door-smashing every two minutes. We assumed there were some kids because we saw them running in the hall when we went for breakfast. When we returned to the hotel in the evening, the exact behaviour of loud noises was present till late at night. Nobody intervenes.

Dear Madam,

Thank you for sharing your detailed feedback regarding your stay with us from the 6th to the 8th. I want to sincerely apologize for the inconveniences you experienced and assure you that your concerns have been taken seriously.

First and foremost, I regret that your room was not properly prepared for two guests upon your arrival. This was an oversight on our part, and I understand how frustrating it must have been, especially after a long journey. Please accept my deepest apologies for the discomfort caused by the lack of proper bedding on your first night. I will address this matter with our team to ensure such situations do not happen again.

Regarding the noise disturbances during your stay, I am truly sorry for the inconvenience this caused. While we strive to provide a peaceful and enjoyable environment for all our guests, it seems we fell short in managing the noise levels during your visit. I will work with our staff to implement better protocols to address and prevent such disturbances in the future.

Your feedback is invaluable as it highlights areas where we can improve. While I understand that your experience was far from satisfactory, I hope you might consider giving us another opportunity in the future to provide you with the high standard of service that we are known for.

Kind regards,

Przemysław Kuśmierski
General Manager
No Public Name
Family
Reviewed: 1 year ago (13/12/2024)
Date of experience: 12/2024

Room was clean and hotel is very nice. There was a problem with their system so they had to come to my room to ask my information a couple times. An employee used key card to open my door and didn't even knock so it frightened us and made us uncomfortable the rest of the stay. This unfortunately ruined the experience for us.

Dear Madam,

Thank you for sharing your feedback. We’re glad to hear you found the room clean and the hotel to your liking. However, we sincerely apologize for the issues you experienced during your stay.

The situation with the system error and the lack of proper communication from our team is unacceptable and not reflective of the standards we strive to maintain. Please rest assured that we will address this matter internally to ensure such incidents do not happen again in the future.

Your comfort and safety are our top priorities, and we deeply regret that this affected your overall experience. We truly value your input and hope you will give us the opportunity to provide you with a much better experience on a future visit.

Best regards,

Przemysław Kuśmierski
General Manager
No Public Name
Couple
Reviewed: 1 year ago (11/12/2024)
Date of experience: 12/2024

Wszystko super oprócz kolacji w restauracji Atmosfera.

Szanowny Panie,

Dziękujemy za miłe słowa! Cieszymy się, że większość pobytu spełniła Pana oczekiwania. Przykro nam, że kolacja nie spełniła Pana oczekiwań.
Dziękujemy za wskazanie szczegółów. Dzięki nim będziemy mogli pracować nad poprawą jakości naszych usług.


Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Business
Reviewed: 1 year ago (11/12/2024)
Date of experience: 12/2024

Very Good

Dear Guest,

Thank you for your kind words! We’re happy to hear you had a very good experience. We hope to welcome you back again soon!

With regards,

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 1 year ago (10/12/2024)
Date of experience: 12/2024

OK

Szanowny Panie,

Bardzo dziękujemy za podzielenie się pozytywną opinią na nasz temat.
Serdecznie zapraszamy ponownie.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
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