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Really disappointed. How do you organize a party with high-volume music until 1 am?
Your solution to be able to sleep was a pair of foam earplugs... Really...
Worst luxury type hotel ever...
Poor organization... my room was booked since July, you had enough time to manage the rooms. No compensation, just a pair of earplugs. What about a massage the next day or something...
It is very important for us to learn from you "first hand" which points we can optimize.
Please be assured that we take your valuable comments very seriously and will discuss them with our employees.
We ourselves set the high standards of our services, which you can rightly expect as a guest of a Hommage Luxury Collection hotel.
So I am sincerely sorry that we were unable to provide you with the perfect experience during your stay that we wish for all our guests.
I can only apologize to you and hope that you will give us another chance in the future to convince you of our hotel and our service.
Best regards from the Bürgerpark
Hanno Meyer
Guest Relations Manager