Promenade City Hotel*** superior hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,736 reviews across 16 portals
:
By John Edgar
Reviewed: 3 months ago (10/10/2025)
Date of experience: 10/2025

Nice stay in great location. Check in could quicker

Dear John Edgar,

Thank you for taking the time to share your feedback.

We are delighted to hear that you enjoyed your time in Budapest and appreciated the convenient central location of our hotel, as well as the overall comfort and service provided during your stay.

We have taken note of your comments regarding the check-in process and the breakfast room.

During busy periods, it can sometimes take a little longer to check in, and the breakfast room can feel crowded due to the number of guests.

We also appreciate your feedback about the freshness of the bread, which we continuously monitor to provide the best possible experience for our guests.

Your observations are valuable to us as we continue to enhance our services.

We hope to welcome you back to our hotel on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 3 months ago (10/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear CHALVATZIS,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Lorena
Reviewed: 3 months ago (09/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Lorena,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Recep
Reviewed: 3 months ago (06/10/2025)
Date of experience: 10/2025

It's nice to be in a central location

Dear Recep,

Thank you for sharing your feedback about your recent stay.

We are pleased to hear that you appreciated our central location, which indeed makes it easy to explore the city’s main attractions and enjoy the vibrant surroundings.

Your observations regarding the room’s view and the breakfast selection are well noted.

While some of our rooms overlook the inner lightwell to provide a quieter environment, we understand that preferences may vary, and we always do our best to accommodate requests based on availability.

Our breakfast team also continually reviews guest comments to ensure a satisfying and balanced variety for all tastes.

We are glad you chose to stay with us and hope to have the pleasure of welcoming you back for another enjoyable visit in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 3 months ago (05/10/2025)
Date of experience: 10/2025

Molto buono

Dear Franco,

Thank you for sharing your feedback with us.

We are delighted to see that you enjoyed your stay and the time at our hotel.

Your satisfaction means a lot to our team, and it is always rewarding to know our efforts contributed to a pleasant experience.

We would be happy to welcome you again on your next visit to Budapest and ensure another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Szentpéteri Katalin
Reviewed: 3 months ago (05/10/2025)
Date of experience: 10/2025

Guest has not commented on review

No Public Name
Reviewed: 3 months ago (04/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Lemetyinen,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Godenne
Reviewed: 3 months ago (04/10/2025)
Date of experience: 10/2025

Agréable séjour dans cet hôtel. Très bonne situation pour visiter Budapest.
Chambres confortables et bien équipées . J’y séjournerai peut-être à nouveau si je retourne à Budapest

Dear Godenne,

Thank you very much for sharing your kind feedback.

We are glad to hear that you had a pleasant stay with us and that you enjoyed both the central location and the comfort of your room.

It is wonderful to know that our facilities contributed positively to your visit to Budapest.

We also appreciate your comment regarding breakfast.

While the dining area can occasionally become busy during peak hours, we are pleased that you could still enjoy the variety offered.

It would be our pleasure to welcome you back on your next trip to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 3 months ago (04/10/2025)
Date of experience: 10/2025

Buono complessivamente ma trovo la vostra Reception inadeguata perché troppo piccola per la vostra categoria di Hotel, una stanza di 4metri per 3, quattro poltroncine ed una porta che si apre continuamente in modo automatico non si addicono davvero al senso ospitalità ed accoglienza necessari agli ospiti. Create uno spazio dove i vostri clienti possano attendere comodamente un taxi o semplicemente rilassarsi e valutare i tanti depliant che mettete a disposizione.

Dear Corradini,

Thank you very much for taking the time to share your impressions with us.

We are pleased to hear that, overall, you had a good experience at our hotel.

Your detailed feedback regarding the reception area and the breakfast room is highly appreciated.

Our reception team strives to provide a warm welcome and efficient service, and while the space itself is compact, we aim to create a friendly and helpful atmosphere for every guest.

Your comments about expanding comfort and waiting possibilities are very valuable to us, and we will certainly take them into consideration when planning future improvements.

We are equally glad that you highlighted the breakfast service, and we will keep in mind your observation about the room size and buffet access.

Feedback like yours helps us continue to refine the guest experience.

We hope to welcome you back again soon, and to offer you another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Johan Acevedo
Reviewed: 3 months ago (04/10/2025)
Date of experience: 10/2025

Excelent service and recently reformed hotel, very close to the train station

Dear Johan Acevedo,

Thank you very much for your kind words.

We are delighted that you enjoyed our service and appreciated the comfort of our facilities.

The hotel’s proximity to the train station is indeed a great advantage for many of our guests, and we are glad it was convenient for you as well.

It was a pleasure to have you with us, and we would be happy to welcome you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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