Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,990 reviews across 14 portals
:
By Lynn Stirling
Reviewed: 3 weeks ago (16/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Lynn Stirling,

Thank you for taking the time to share your detailed feedback regarding your stay.

We are pleased to hear that you found our staff helpful when assistance was needed. Providing attentive and supportive service to our guests is very important to us, and your kind remark is greatly appreciated.

We also take careful note of your observations regarding the breakfast experience. Feedback concerning the variety of hot food options, the quality of pastries and breads, waiting times at the coffee machine, and the replenishment of items such as cutlery, cups, milk, and dishes is valuable and helps us continuously review the efficiency and organisation of the breakfast service.

Ensuring that breakfast remains well stocked throughout service hours and offers a comfortable experience for guests is something we consider important, and comments such as yours contribute to ongoing improvements.

Thank you once again for sharing your impressions with us. We hope to have the opportunity to welcoming you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Berk
Reviewed: 4 weeks ago (13/05/2026)
Date of experience: 05/2026

Wonderfull

Dear Berk,

Thank you very much for your kind feedback.

We are delighted to hear that you had a wonderful overall experience during your stay. Positive impressions from our guests are always highly appreciated and serve as great encouragement for our entire team.

We also thank you for your suggestion regarding a wider selection of cheeses at breakfast as well. Guest feedback about the breakfast variety is valuable to us, as it helps us continuously review and improve the range of options offered to accommodate different preferences and tastes.

We truly appreciate your remarks and thank you for taking the time to share your experience with us. We would be delighted to welcome you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 weeks ago (13/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Ergun,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Erika Souza
Reviewed: 4 weeks ago (10/05/2026)
Date of experience: 05/2026

Muito boa

Dear Erika Souza,

Thank you for taking the time to share your feedback.

We are pleased to know that you had a good overall experience during your stay. Positive impressions from our guests are always appreciated and serve as valuable encouragement for our team.

Thank you as well for your suggestion regarding greater variety at breakfast. Guest feedback concerning the breakfast selection is important to us, as it helps us continuously review and improve the range of options offered to accommodate different tastes and preferences.

We truly value your comments and appreciate you sharing your experience with us. We would be delighted to welcome you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Nyiri Zoltán
Reviewed: 4 weeks ago (10/05/2026)
Date of experience: 05/2026

A recepción egy fiatal kolléga nem volt túl kedves. Arra hogy: "Jó estét" az volt a válasz hogy: "Mi?"

Kedves Nyiri Zoltán,

Köszönjük, hogy megosztotta velünk tapasztalatait.

Tudomásul vettük észrevételét a recepción tapasztalt kommunikációval kapcsolatban. A vendégekkel való udvarias, segítőkész kommunikáció és a barátságos hozzáállás kiemelten fontos számunkra, ezért az ilyen visszajelzések értékesek, és segítenek abban, hogy folyamatosan figyelemmel kísérjük és fejlesszük a vendégélményt.

Köszönjük továbbá megjegyzését a reggeli kínálatával és a reggeliző terület méretével kapcsolatban. A választékra, valamint a reggeli alatti komfortérzetre vonatkozó visszajelzések fontos szerepet játszanak abban, hogy folyamatosan értékeljük és fejlesszük a vendégélményt, különösen a forgalmasabb időszakokban.

Észrevételeit nagyra értékeljük, és köszönjük. Reméljük, a jövőben ismét vendégeink között üdvözölhetjük.

Üdvözlettel,
Sajtár Péter
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 weeks ago (09/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Guerdon,

Thank you for sharing your review with us.

We're delighted to see that you had a generally positive experience during your stay, and take careful note of your comments concerning the availability of bowls and spoons, as well as the replenishment of certain breakfast items during the morning service. Ensuring that crockery, hot dishes, and beverages remain consistently available throughout breakfast hours is an important part of creating a smooth and comfortable experience for our guests.

Your observations regarding the pastries and bread selection are equally appreciated. Guest feedback on both variety and quality is valuable to us and helps support the continuous review of our breakfast offering.

We also note your remarks about waiting times for freshly prepared items, such as scrambled eggs and coffee. During busier periods, certain products may require replenishment, and comments such as yours help us evaluate the efficiency and overall flow of the breakfast service more closely.

Thank you once again for your constructive feedback which we have already shared with the relevant team. Guest opinions are greatly appreciated and play an important role in helping us continuously improve the experience we provide.

We hope to have the opportunity of hosting you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By giulia
Reviewed: 4 weeks ago (09/05/2026)
Date of experience: 05/2026

ottimo hotel per turisti, in una posizione eccellente, con personale gentile. Da migliorare però l’insonorizzazione delle camere

Dear Giulia,

Thank you for taking the time to share your detailed feedback.

We are delighted to hear that you enjoyed our central location and found the hotel to be a convenient choice for exploring the city. It is also very rewarding to know that our staff left a positive impression with their friendly and welcoming service.

We also take careful note of your comments regarding the sound insulation of the rooms. Due to the layout of the building, certain rooms located closer to common areas may occasionally experience more noticeable noise during the morning hours. Guests are always welcome to inform us of their room preferences in advance or during their stay, and our team will always do its best to assist with available alternatives whenever possible.

Your remarks regarding the breakfast selection are equally appreciated. Feedback and suggestions such as adding more sweet options, including pastries and croissants, are valuable and help us continuously review and improve the variety offered to our guests.

Thank you once again for your thoughtful comments. We would be very pleased to welcome you back for another enjoyable stay in Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By RIKA
Reviewed: 4 weeks ago (09/05/2026)
Date of experience: 05/2026

とても清潔で明るいホテルです。

Dear RIKA,

We appreciate you sharing your feedback with us.

It is wonderful to hear that you found the hotel clean and bright, as maintaining a welcoming atmosphere and high standards of cleanliness are very important priorities for our team. Positive remarks such as yours are always encouraging and greatly valued.

Thank you as well for your suggestion regarding additional space in the breakfast area. Guest comfort during breakfast service is important to us, and feedback like yours helps us better understand the experience during busier periods and continue evaluating ways to improve the overall flow and comfort of the morning service.

Your comments are sincerely appreciated, and we would be delighted to welcome you back for another pleasant stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Boris Braginsky
Reviewed: 4 weeks ago (08/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Boris Braginsky,

Thank you very much for your wonderful feedback.

We are truly delighted to know that you had such a positive experience and that your impression of the hotel was so enthusiastic. Comments like yours are incredibly rewarding for our entire team and serve as wonderful motivation for us all.

It is also greatly appreciated that you did not feel there was anything missing from the breakfast experience. Knowing that our selection and service met your expectations so completely is very encouraging.

Thank you once again for your kind words and support. We would be delighted to welcome you back for another memorable stay in Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (05/05/2026)
Date of experience: 05/2026

Super

Dear Basque,

Thank you very much for your thoughts regarding your stay.

We are delighted to hear that you had a pleasant overall stay with us. It is also greatly appreciated that you took the time to share your suggestions regarding the breakfast service.

Your recommendations concerning additional hot breakfast options, such as eggs and bacon, as well as your comments about the toaster, are valuable and helpful for us as we continuously review and improve the breakfast experience we provide for our guests.

Constructive feedback such as yours plays an important role in helping us further enhance both the variety and the efficiency of the morning service.

We truly appreciate your remarks and have already passed them along to the relevant team.

We hope to have the pleasure of welcoming you again for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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