Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,940 reviews across 10 portals
:
By Dr Kiran Kumar G
Reviewed: 3 months ago (06/07/2026)
Date of experience: 07/2026

Superb location and clean rooms

Dear Dr Kiran Kumar G,

Thank you for your experience with us.

We are delighted to hear that you enjoyed our central location and found your room clean and comfortable. Maintaining high standards of cleanliness and offering a convenient base for exploring Budapest are among our top priorities, so it is wonderful to know these aspects contributed positively to your stay.

We also appreciate your thoughtful suggestions regarding our breakfast; recommending a wider selection of vegetable-based dishes, as well as sharing your observations about the breakfast area during busy periods. Guest feedback like yours is invaluable and helps us continuously evaluate both our breakfast offering and the overall dining experience.

It was a pleasure to have you as our guest, and we sincerely appreciate your valuable comments. We hope to welcome you back on a future visit and provide you with another enjoyable stay in Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Peter Papadimitriou
Reviewed: 3 months ago (03/07/2026)
Date of experience: 07/2026

Great location wonderful room service at the front desk could have been a bit more accommodating

Dear Peter Papadimitriou,

We appreciate you taking the time to share your thoughts about your recent stay with us.

We are delighted to hear that you enjoyed our central location and were pleased with your room. It is rewarding to know that these aspects contributed positively to your visit to Budapest.

We also value your comments regarding your experience at the front desk. Providing attentive, welcoming, and accommodating service is one of our highest priorities, and guest feedback such as yours is invaluable in helping us continuously evaluate and improve the experience we provide.

Your observations are greatly appreciated and will be shared with our team as part of our ongoing commitment to delivering the highest standard of hospitality.

Thank you for choosing our hotel. We wish you many wonderful journeys ahead and hope to have the opportunity to welcome you back in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By P k gupta
Reviewed: 3 months ago (28/06/2026)
Date of experience: 06/2026

Very satisfied hence booked it for myself and my friend for 28 June again

Dear P k gupta,

We are truly grateful for your kind words and for choosing to stay with us again.

It is incredibly rewarding to know that you were so satisfied with your stay that you have already chosen to book with us again for your upcoming visit. There is no greater compliment for our team than welcoming returning guests.

We are delighted to hear that our reception and restaurant teams made such a positive impression with their courteous and welcoming service. Your recognition of their efforts will be shared with the entire team, as feedback like yours is a wonderful source of motivation.

It is equally pleasing to know that you enjoyed our central location in the heart of Budapest. Being just a short walk from the Danube, the airport shuttle stop, and many of the city's most popular attractions is something our guests greatly appreciate, and we are delighted that it added to your overall experience.

We sincerely appreciate your continued trust in our hotel and are already looking forward to welcoming both you and your friend on 28 June. We wish you safe travels until then and look forward to making your next stay just as enjoyable as the last.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (27/06/2026)
Date of experience: 06/2026

Muy buena.

Dear Alicia,

We appreciate you taking the time to share your thoughts.

We are delighted to know that you had a very good stay and that, overall, your experience met your expectations.

We also appreciate your comments regarding the bathtub in Room 603. Guest comfort is very important to us, and feedback such as yours helps us continuously evaluate our facilities. For guests who prefer easier accessibility, our hotel also offers rooms equipped with walk-in showers.

Guests are always welcome to let us know their preferences before arrival or during their stay, and our team will gladly do its best to accommodate such requests, subject to availability.

It is always a pleasure to receive constructive feedback alongside positive remarks, and we are grateful that you chose to share your observations with us.

Thank you for choosing our hotel during your visit to Budapest. We hope to have the pleasure of welcoming you back again for another comfortable and enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Matteo Sommazzi
Reviewed: 3 months ago (27/06/2026)
Date of experience: 06/2026

Ottima soluizione per chi punta sul rapporto qualità prezzo. Tanta qualità e prezzo medio. La posizione poi è insuperabile

Dear Matteo Sommazzi,

Thank you for your review. We sincerely appreciate you taking the time to share your thoughts about your stay with us.

We are delighted to hear that you considered our hotel an excellent value for money and that our central location made your visit to Budapest even more enjoyable. Knowing that you found the quality of your stay to match your expectations at a reasonable price is very rewarding for our team.

Thank you as well for your suggestion regarding the toaster at breakfast. We value feedback like yours, as it helps us identify opportunities to further enhance our guests' experience and continuously review the quality of our breakfast offering.

It was a pleasure to have you as our guest, and we truly appreciate your kind words. We hope to welcome you back on your next visit to Budapest and provide you with another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (27/06/2026)
Date of experience: 06/2026

Guest has not commented on review

Dear yaroslavtsev,

Thank you for your review. We are grateful that you took the time to share your experience with us.

We are delighted to hear that you enjoyed the cleanliness of our hotel and found our breakfast delicious. Maintaining a clean and comfortable environment, together with offering a satisfying start to the day, are among our team's top priorities, so it is truly rewarding to know that these aspects contributed positively to your stay.

Your kind words are greatly appreciated and will be shared with our team, as feedback like yours is always a wonderful source of encouragement.

Thank you for choosing our hotel during your visit to Budapest. We hope to have the pleasure of welcoming you back again and making your next stay just as enjoyable.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By José
Reviewed: 3 months ago (26/06/2026)
Date of experience: 06/2026

Ubicación excelente y trato personal muy amable. El desayuno mejorable. Relación calidad precio muy buena

Dear José,

Thank you for your review.

We are delighted to learn that you enjoyed our central location and found our team to be friendly and welcoming. It is also rewarding to know that you considered your stay to offer very good value for money, as providing a comfortable experience at a fair price is one of our priorities.

We also appreciate your feedback regarding the breakfast selection.

Your suggestion to include a greater variety of fresh fruit is also appreciated and has been passed along to the relevant team. Comments such as yours are valuable to us, as they help us better understand our guests' preferences and continuously evaluate our breakfast offering.

We are grateful that you chose our hotel, and hope this was just one of many enjoyable visits to our city and that we may have the pleasure of hosting you again.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Stanek
Reviewed: 3 months ago (26/06/2026)
Date of experience: 06/2026

Ogólnie, tylko bliskość Dunaju i czystość pokoi nam się podobały.

Dear Stanek,

Thank you for taking the time to share your detailed review regarding your recent stay with us.

We are pleased to hear that you enjoyed our convenient location close to the Danube and that you found your room to be clean.

We also appreciate your comments regarding the room orientation. As with many hotels located in the historic city centre, room layouts and views vary throughout the building. While some rooms overlook the surrounding streets, others face interior sections of the property.

Guests are always welcome to let us know their room preferences before arrival or during their stay, and our team will gladly do its best to accommodate such requests, subject to availability.

Thank you as well for bringing the housekeeping matter to our attention. We are pleased that our reception colleague was able to provide towels for your immediate comfort, and your comments help us continue to review our procedures to ensure a consistently smooth guest experience.

We also appreciate your observations regarding the breakfast area. During periods of higher occupancy, the breakfast room can become particularly busy, especially during the most popular morning hours. Feedback such as yours is valuable and helps us continuously evaluate our services and the overall guest experience.

Thank you for choosing our hotel during your visit to Budapest. We hope your time in our beautiful city was an enjoyable one and that we may have the pleasure of welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (26/06/2026)
Date of experience: 06/2026

Guest has not commented on review

Dear Sorensen,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (24/06/2026)
Date of experience: 06/2026

Muy buena!!!

Dear Esteban,

Thank you for your kind review.

We are delighted to hear that you had a very good experience during your visit. Positive feedback such as yours is always encouraging for our team and motivates us to continue providing a comfortable and enjoyable stay for our guests.

Thank you as well for your suggestion regarding the breakfast selection. We appreciate your recommendation for offering a greater variety of fresh fruit, as guest feedback plays an important role in helping us continuously evaluate and improve our services.

It was our pleasure to host you, and we hope to welcome you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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