Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,002 reviews across 10 portals
:
No Public Name
Reviewed: 4 weeks ago (06/06/2026)
Date of experience: 06/2026

Hôtel très bien.

Dear TESSIER,

Thank you for taking the time to share your feedback with us.

We are delighted to hear that you found the hotel very good and that you enjoyed your overall stay. Positive comments such as yours are always encouraging for our team and reflect our ongoing commitment to providing a comfortable and enjoyable experience for our guests.

We also appreciate your remarks regarding the breakfast area. During periods of high occupancy, breakfast can be particularly popular, and we understand that this may occasionally result in waiting times for seating. Guest feedback on this aspect is valuable, as it helps us continuously evaluate the overall breakfast experience and guest comfort.

We greatly appreciate your review and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Mutlu Guner
Reviewed: 5 weeks ago (01/06/2026)
Date of experience: 05/2026

Ruined by the airport transfer experience. Charged 4 times regular price.

No Public Name
Reviewed: 5 weeks ago (31/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Skrobisz,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Vuelvo otra vez en bebé
Reviewed: 5 weeks ago (31/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Vuelvo otra vez en bebé,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Bev Richards
Reviewed: 5 weeks ago (30/05/2026)
Date of experience: 05/2026

Only good thing was the location, handy to food outlets

Dear Bev Richards,

Thank you for taking the time to share your detailed feedback regarding your stay.

We appreciate your positive remarks about our central location and we are pleased that you found it convenient for accessing nearby restaurants and exploring the city.

We also value your comments regarding the room allocation upon arrival, the condition of the room, and the housekeeping details you encountered. Guest feedback concerning room preparation and overall comfort is extremely important, as it helps us continuously monitor and refine our operational standards. We are pleased to note that you found the experience improved during the remainder of your stay.

In addition, we appreciate your suggestion regarding the breakfast area and toaster capacity. Practical observations from our guests help us evaluate how we can further enhance the breakfast experience, particularly during busier periods.

Thank you once again for sharing your impressions with us. Your feedback is valuable and contributes to the ongoing review of our services and facilities. We wish you all the best in your future travels and appreciate that you chose our hotel during your visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (29/05/2026)
Date of experience: 05/2026

Very nice stay, everyone courtesy and helpful so much!! Thank you!!

Dear Fagen Wirges,

Thank you very much for your kind words and for sharing your experience with us.

We are delighted to hear that you had a very pleasant stay and that our team made such a positive impression. Providing courteous, helpful, and attentive service is something we strive for every day, so it is especially rewarding to know that our efforts contributed to your enjoyment of the stay.

Your appreciation means a great deal to our entire staff and serves as wonderful motivation to continue delivering the highest level of hospitality to our guests.

Thank you once again for choosing our hotel. It was a pleasure to have you as our guest, and we hope to have the opportunity to host you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Ana
Reviewed: 6 weeks ago (28/05/2026)
Date of experience: 05/2026

Every think well

Dear Ana,

Thank you for your kind feedback.

We are pleased to hear that everything met your expectations overall and that your experience was positive. It is always rewarding for our team to know that guests enjoyed their time with us.

We also appreciate your comment regarding the space in the breakfast area. We understand that during busier periods the breakfast room can feel more compact, and guest feedback on seating comfort and flow is very helpful for us when reviewing and improving the overall breakfast experience.

Thank you once again for choosing our hotel. We value your impressions and hope to have the opportunity to welcome you back in the future for another pleasant stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Alfred
Reviewed: 6 weeks ago (28/05/2026)
Date of experience: 05/2026

Alles ok

Dear Alfred,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Nicola
Reviewed: 6 weeks ago (26/05/2026)
Date of experience: 05/2026

Piacevole.

Dear Nicola,

We appreciate you taking the time to share your thoughts regarding your stay.

We are pleased to know that your overall experience was pleasant, while also carefully noting your observations concerning cleanliness and the breakfast selection.

Guest comments regarding housekeeping details, such as room condition and window areas, are extremely important to us, as maintaining a clean and comfortable environment remains one of our main priorities.

We also value your remarks about the breakfast offering, particularly concerning the variety and quality of the sweet options available. Feedback from our guests helps us continuously review our breakfast selection and better understand different tastes and expectations.

Thank you once again for sharing your impressions with us. Your comments are sincerely appreciated and contribute to the ongoing evaluation of our services and facilities. We wish you many enjoyable future travels and hope to have the opportunity to welcome you again.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 weeks ago (26/05/2026)
Date of experience: 05/2026

Podobało mi się :)

Dear Stankiewicz,

Thank you for sharing your impressions of your stay with us.

We are very pleased to hear that you enjoyed your overall experience and especially appreciated the breakfast selection. It is wonderful to know that you found the breakfast delicious and varied, as offering a satisfying start to the day is something we consider very important.

We also appreciate your comments regarding the size of the breakfast room and the crowding during busier periods. Feedback concerning guest comfort and seating availability is highly valuable to us, as it helps us continuously evaluate and improve the breakfast experience for our visitors.

Thank you once again for your kind review and for choosing our hotel. We truly appreciate your feedback and would be happy to welcome you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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