Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,003 reviews across 10 portals
:
By K
Reviewed: 5 weeks ago (23/06/2026)
Date of experience: 06/2026

Goede locatie, goede bedden maar zou nooit meer naast lift en boven receptie boeken.

Dear K,

We are grateful that you took the time to tell us about your experience during your stay with us.

We are pleased to hear that you enjoyed our central location and found the beds comfortable. Providing a convenient base for exploring Budapest along with a comfortable night's rest is something we always strive to offer our guests.

We also appreciate your comments regarding the room's proximity to the elevator and reception area. As room locations vary throughout the hotel, some rooms are situated closer to common areas than others. We understand that noise sensitivity can differ from guest to guest, and feedback such as yours helps us better understand individual preferences.

Guests are always welcome to let us know their room preferences before arrival or during their stay, and our team will gladly do its best to accommodate requests for quieter room locations whenever availability permits.

Thank you for choosing our hotel during your visit to Budapest. We sincerely appreciate your feedback and look forward to the possibility of hosting you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (23/06/2026)
Date of experience: 06/2026

Good
Easy access for every thing

Dear WAHID,

Thank you for sharing your feedback with us.

We are pleased to hear that you enjoyed your stay and that you found our location convenient for getting around the city. Our central position is one of the aspects most appreciated by our guests, providing easy access to Budapest's main attractions, shopping areas, restaurants, and public transport connections.

It is always rewarding to know that our guests are able to comfortably explore the city and make the most of their visit thanks to the hotel's location.

We truly appreciate your kind comments and your choice to stay with us. Our team would be delighted to welcome you back whenever your travels bring you to Budapest again.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Iveta
Reviewed: 5 weeks ago (23/06/2026)
Date of experience: 06/2026

Good

Dear Iveta,

We are pleased that you took the time to share your feedback regarding your recent stay.

It is wonderful to know that you had a good overall experience with us. Guest feedback is always appreciated and helps us better understand the aspects of a stay that matter most to our visitors.

We also appreciate your comment regarding the breakfast room. During periods of higher occupancy, the breakfast area can become particularly busy, especially during peak morning hours. Feedback such as yours is valuable and helps us continue to evaluate the overall guest experience.

Thank you again for sharing your experience with us. We would be delighted to welcome you back for another stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Maria
Reviewed: 5 weeks ago (23/06/2026)
Date of experience: 06/2026

Very nice, thank you for all!

Dear Maria,

We are delighted that you took the time to share your feedback with us.

It is wonderful to hear that you enjoyed your stay and that your overall experience was a positive one. Comments such as yours are always rewarding for our entire team and serve as great encouragement in our daily efforts to provide a comfortable and enjoyable stay for our guests.

We also appreciate your suggestion regarding greater variety. Guest feedback is extremely valuable to us, and comments about our services and offerings help us better understand our guests' preferences and expectations.

Thank you for your kind words and for choosing our hotel during your visit to Budapest. We hope to have the opportunity of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Manuel Iglesias
Reviewed: 5 weeks ago (22/06/2026)
Date of experience: 06/2026

Satisfactoria

Dear Manuel Iglesias,

We appreciate you taking the time to share your feedback following your stay with us.

We are pleased to learn that your overall experience was satisfactory. Every comment we receive is valuable, as it helps us better understand our guests' expectations and continuously evaluate the services we provide.

Thank you as well for your suggestion regarding the orange juice served at breakfast. Guest feedback concerning our food and beverage offerings is always appreciated and helps us identify areas where we can continue to refine and enhance the breakfast experience.

We are grateful that you chose our hotel during your visit to Budapest and hope to have the pleasure of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (20/06/2026)
Date of experience: 06/2026

Guest has not commented on review

Dear Mc Auliffe,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 weeks ago (19/06/2026)
Date of experience: 06/2026

Satisfied. The people at the receptions are very accommodating.

Dear Sandoey,

We are grateful that you took the time to tell us about your visit.

It is wonderful to know that you were satisfied with your stay and that our reception team made a positive impression. Providing attentive, welcoming, and accommodating service is one of our highest priorities, so your kind words about our staff are greatly appreciated and will be shared with the team.

We also appreciate your feedback regarding the breakfast selection. Guest comments and suggestions are always valuable to us, as they help us better understand preferences and expectations.

Feedback such as yours is important to us and helps us continue to enhance the guest experience.

Thank you for choosing our hotel during your visit to Budapest. We look forward to the possibility of welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Roberta
Reviewed: 6 weeks ago (17/06/2026)
Date of experience: 06/2026

Ottima solo la posizione

Dear Roberta,

We appreciate you taking the time to share your experience with us.

We are pleased to hear that you enjoyed our central location and appreciated the modern design of our rooms. Being situated in the heart of Budapest is one of the features most valued by our guests, and we are delighted that it contributed positively to your stay.

We also value your detailed feedback regarding room comfort, housekeeping, breakfast, and service. Guest observations concerning cleanliness, room maintenance, noise levels, and breakfast expectations are important to us, as they help us continuously evaluate our operations and identify opportunities for improvement. We likewise take comments regarding service standards seriously, as providing professional and welcoming hospitality remains one of our highest priorities.

Guests are always encouraged to contact our reception team during their stay should any concerns arise, as we are happy to assist wherever possible and do our best to find suitable solutions based on availability and circumstances at the time.

We appreciate you sharing your impressions with us and, we hope to have the opportunity to welcome you again and provide an even more enjoyable experience in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 weeks ago (17/06/2026)
Date of experience: 06/2026

No choise

Dear Veronika,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Chris
Reviewed: 7 weeks ago (09/06/2026)
Date of experience: 06/2026

Das Hotel ist sehr zentral gelegen. Die meisten Attraktionen und Sehenswürdigkeiten sind gut zu Fuss erreichbar. Zudem hat man um das Hotel gute Einkaufsmöglichkeiten und Verpflegungsmöglichkeiten.

Dear Chris,

We appreciate you sharing your thoughts following your stay with us.

It is wonderful to hear that you enjoyed our central location and found it convenient for exploring Budapest on foot. Being within easy walking distance of many of the city's most popular attractions, as well as numerous shops, cafés, and restaurants, is one of the aspects of our hotel that guests appreciate most, and we are delighted that it enhanced your visit.

We are also pleased to learn that you enjoyed the breakfast and found it to be of good quality. At the same time, we appreciate your suggestions regarding greater variety and the size of the breakfast room. Feedback such as yours is very valuable, as it helps us better understand our guests' expectations and continuously evaluate the overall breakfast experience.

We appreciate that you chose our hotel for your stay in Budapest and hope to have the pleasure of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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