Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,006 reviews across 10 portals
:
By Maria
Reviewed: 4 weeks ago (23/06/2026)
Date of experience: 06/2026

Very nice, thank you for all!

Dear Maria,

We are delighted that you took the time to share your feedback with us.

It is wonderful to hear that you enjoyed your stay and that your overall experience was a positive one. Comments such as yours are always rewarding for our entire team and serve as great encouragement in our daily efforts to provide a comfortable and enjoyable stay for our guests.

We also appreciate your suggestion regarding greater variety. Guest feedback is extremely valuable to us, and comments about our services and offerings help us better understand our guests' preferences and expectations.

Thank you for your kind words and for choosing our hotel during your visit to Budapest. We hope to have the opportunity of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Manuel Iglesias
Reviewed: 4 weeks ago (22/06/2026)
Date of experience: 06/2026

Satisfactoria

Dear Manuel Iglesias,

We appreciate you taking the time to share your feedback following your stay with us.

We are pleased to learn that your overall experience was satisfactory. Every comment we receive is valuable, as it helps us better understand our guests' expectations and continuously evaluate the services we provide.

Thank you as well for your suggestion regarding the orange juice served at breakfast. Guest feedback concerning our food and beverage offerings is always appreciated and helps us identify areas where we can continue to refine and enhance the breakfast experience.

We are grateful that you chose our hotel during your visit to Budapest and hope to have the pleasure of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 weeks ago (20/06/2026)
Date of experience: 06/2026

Guest has not commented on review

Dear Mc Auliffe,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 weeks ago (19/06/2026)
Date of experience: 06/2026

Satisfied. The people at the receptions are very accommodating.

Dear Sandoey,

We are grateful that you took the time to tell us about your visit.

It is wonderful to know that you were satisfied with your stay and that our reception team made a positive impression. Providing attentive, welcoming, and accommodating service is one of our highest priorities, so your kind words about our staff are greatly appreciated and will be shared with the team.

We also appreciate your feedback regarding the breakfast selection. Guest comments and suggestions are always valuable to us, as they help us better understand preferences and expectations.

Feedback such as yours is important to us and helps us continue to enhance the guest experience.

Thank you for choosing our hotel during your visit to Budapest. We look forward to the possibility of welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Roberta
Reviewed: 5 weeks ago (17/06/2026)
Date of experience: 06/2026

Ottima solo la posizione

Dear Roberta,

We appreciate you taking the time to share your experience with us.

We are pleased to hear that you enjoyed our central location and appreciated the modern design of our rooms. Being situated in the heart of Budapest is one of the features most valued by our guests, and we are delighted that it contributed positively to your stay.

We also value your detailed feedback regarding room comfort, housekeeping, breakfast, and service. Guest observations concerning cleanliness, room maintenance, noise levels, and breakfast expectations are important to us, as they help us continuously evaluate our operations and identify opportunities for improvement. We likewise take comments regarding service standards seriously, as providing professional and welcoming hospitality remains one of our highest priorities.

Guests are always encouraged to contact our reception team during their stay should any concerns arise, as we are happy to assist wherever possible and do our best to find suitable solutions based on availability and circumstances at the time.

We appreciate you sharing your impressions with us and, we hope to have the opportunity to welcome you again and provide an even more enjoyable experience in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (17/06/2026)
Date of experience: 06/2026

No choise

Dear Veronika,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Chris
Reviewed: 6 weeks ago (09/06/2026)
Date of experience: 06/2026

Das Hotel ist sehr zentral gelegen. Die meisten Attraktionen und Sehenswürdigkeiten sind gut zu Fuss erreichbar. Zudem hat man um das Hotel gute Einkaufsmöglichkeiten und Verpflegungsmöglichkeiten.

Dear Chris,

We appreciate you sharing your thoughts following your stay with us.

It is wonderful to hear that you enjoyed our central location and found it convenient for exploring Budapest on foot. Being within easy walking distance of many of the city's most popular attractions, as well as numerous shops, cafés, and restaurants, is one of the aspects of our hotel that guests appreciate most, and we are delighted that it enhanced your visit.

We are also pleased to learn that you enjoyed the breakfast and found it to be of good quality. At the same time, we appreciate your suggestions regarding greater variety and the size of the breakfast room. Feedback such as yours is very valuable, as it helps us better understand our guests' expectations and continuously evaluate the overall breakfast experience.

We appreciate that you chose our hotel for your stay in Budapest and hope to have the pleasure of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 weeks ago (06/06/2026)
Date of experience: 06/2026

Hôtel très bien.

Dear TESSIER,

Thank you for taking the time to share your feedback with us.

We are delighted to hear that you found the hotel very good and that you enjoyed your overall stay. Positive comments such as yours are always encouraging for our team and reflect our ongoing commitment to providing a comfortable and enjoyable experience for our guests.

We also appreciate your remarks regarding the breakfast area. During periods of high occupancy, breakfast can be particularly popular, and we understand that this may occasionally result in waiting times for seating. Guest feedback on this aspect is valuable, as it helps us continuously evaluate the overall breakfast experience and guest comfort.

We greatly appreciate your review and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Mutlu Guner
Reviewed: 7 weeks ago (01/06/2026)
Date of experience: 05/2026

Ruined by the airport transfer experience. Charged 4 times regular price.

No Public Name
Reviewed: 2 months ago (31/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Skrobisz,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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