Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,910 reviews across 10 portals
:
By Wolfram
Reviewed: 3 months ago (28/07/2026)
Date of experience: 07/2026

grundsätzlich OK, die Zimmer weisen Abnützungsspuren auf (Bad) und sollten einer kleinen Renovierung unterzogen werden.

Dear Wolfram,

Thank you for taking the time to share your feedback regarding your recent stay with us.

We are glad to hear that your overall experience was satisfactory. We appreciate you highlighting the condition of the rooms and especially the bathroom areas, as guest observations are very important in helping us identify where attention and improvements are needed.

Our hotel team continuously monitors the condition of our facilities, and your comments regarding signs of wear and the possibility of future updates have been shared with the relevant departments for consideration. Maintaining a comfortable and pleasant environment for our guests remains an important priority for us.

Thank you once again for your valuable input. We appreciate you choosing to stay with us, and hope to have the opportunity to welcome you again in the future and provide you with an even more enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Sivan Horesh
Reviewed: 3 months ago (26/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Sivan Horesh,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (22/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Maigyte,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (19/07/2026)
Date of experience: 07/2026

Siamo stati molto bene. Posizione ottima. Struttura accogliente e pulita .

Dear STUCCI,

Thank you for sharing your experience with us.

We are delighted to know that you had a great time during your stay and that our central location, welcoming atmosphere, and high standards of cleanliness all contributed to a memorable visit. It is especially rewarding to hear that you felt comfortable with us, as creating a pleasant environment for our guests is always our top priority.

We also enjoyed your light-hearted suggestion about the air conditioning in the breakfast room! Thank you for sharing it with us. We understand that comfort preferences can vary, and comments like yours help us continue to fine-tune the experience we provide for our guests.

It was a pleasure to host you during your visit to Budapest. We hope your travels bring you back to our city, and we look forward to welcoming you again for another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Christos
Reviewed: 4 months ago (18/07/2026)
Date of experience: 07/2026

Great location, spaceful and clean room, excellent breakfast! Great for families!

Dear Christos,

Thank you for sharing your experience with us.

We are delighted to know that you enjoyed your stay with us and that so many aspects of your visit left a positive impression. It is especially rewarding to hear that you appreciated our central location, the spacious and spotless room, as well as the variety and quality of our breakfast.

We are particularly pleased that you found our hotel to be a great choice for families. Providing a comfortable and relaxing environment where guests of all ages can feel at home is one of our priorities, and your kind words are a wonderful confirmation of our team's efforts.

Thank you for choosing our hotel during your stay in Budapest. We truly hope to have the opportunity to welcome you and your family back for another memorable visit in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Laura
Reviewed: 4 months ago (13/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Laura,

Thank you for your kind review.

We are thrilled to know that you enjoyed your stay and that, overall, everything met your expectations. Receiving such positive feedback is always a wonderful source of motivation for our team.

We also appreciate your thoughtful suggestions regarding our breakfast selection. Thank you for recommending a sweeter juice option, such as peach, and for mentioning the yogurt temperature. Guest feedback like yours is invaluable, as it helps us continuously review our breakfast offering and identify opportunities to further enhance the dining experience for our visitors.

We truly appreciate your kind comments and your helpful recommendations. It would be a pleasure to welcome you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (08/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear GRIFFINI,

Thank you for your kind review, and for your valuable suggestion regarding the quality of our breakfast products and coffee. Guest feedback is an important part of our continuous efforts to review and enhance the services we provide, and we truly appreciate you sharing your thoughts with us.

Our goal is to offer a breakfast experience that allows every guest to start the day on a positive note, and comments such as yours help us better understand our guests' expectations and preferences.

Thank you for choosing our hotel. We value your feedback and hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Veres Gábor
Reviewed: 4 months ago (07/07/2026)
Date of experience: 07/2026

Ideális 1-2 ejszakara. Belvárosban tokeletes valasztás.

Kedves Veres Gábor,

Köszönjük, hogy megosztotta velünk értékelését.

Örömmel olvastuk, hogy szállodánkat ideális választásnak találta egy rövidebb budapesti tartózkodáshoz, és hogy elhelyezkedésünket külön kiemelte. Belvárosi fekvésünk valóban lehetővé teszi, hogy vendégeink a város legnépszerűbb látnivalóit könnyedén felfedezhessék.

Köszönjük, hogy megosztotta velünk észrevételeit a szoba elhelyezkedésével kapcsolatban is. Szállodánkban a szobák elhelyezkedése eltérő, így egyesek közelebb találhatók a lifthez vagy a műszaki helyiségekhez. Amennyiben vendégeink csendesebb szobát részesítenének előnyben, lehetőség van ezt érkezés előtt vagy akár tartózkodásuk során jelezni a recepciós kollégáinknak, akik minden esetben örömmel segítenek a lehetőségekhez mérten.

A reggelivel kapcsolatos javaslatait is köszönjük. Vendégeink véleménye fontos számunkra, ezért nagyra értékeljük, hogy megosztotta elképzeléseit a kínálat bővítésével és az ételek összeállításával kapcsolatban. Az ilyen visszajelzések hozzájárulnak szolgáltatásaink folyamatos értékeléséhez és fejlesztéséhez.

Köszönjük, hogy szállodánkat választotta budapesti tartózkodása során. Reméljük, hogy egy következő alkalommal ismét vendégeink között köszönthetjük.

Üdvözlettel,
Sajtár Péter
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Monika
Reviewed: 4 months ago (07/07/2026)
Date of experience: 07/2026

Hotel jest w świetnej lokalizacji, a obsługa wyjątkowo miła i pomocna

Dear Monika,

Thank you for your kind review.

We are delighted to know that you enjoyed our central location and that our team made such a positive impression during your stay. Providing warm, attentive, and helpful service is one of our highest priorities, so your kind words are especially meaningful and will be shared with our colleagues.

It is always rewarding to receive such positive feedback, as it motivates our entire team to continue delivering the welcoming atmosphere and high standard of hospitality that we strive to provide every day.

Thank you for choosing our hotel during your visit. We look forward to the opportunity of welcoming you back for another memorable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (06/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Kovalova,

We appreciate you taking the time to bring your experience to our attention.

We place great importance on maintaining a high standard of cleanliness throughout our hotel, which is why your comments regarding the condition of your room are particularly valuable to us. Feedback such as yours allows us to review our housekeeping procedures and reinforce the standards we strive to uphold for every guest.

Your observations have been shared with the relevant team so that they can be carefully reviewed as part of our ongoing commitment to providing a comfortable and welcoming environment.

Thank you for choosing our hotel and for sharing your feedback. We appreciate your comments and wish you many enjoyable travels ahead.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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