Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,909 reviews across 10 portals
:
By Erika
Reviewed: 2 months ago (11/09/2026)
Date of experience: 09/2026

A szálloda szánunkra egy katasztrófa volt. Hangos. Zajos. 3 napon keresztül semmit nem aludtunk.
A reggeliző helyiség kicsi, nagyon hideg. A légkindicionáli a vendégekre fújta a hideget.
Itt is folyamatos volt a hagzavar.
A reggeliztető lány nem volt a helyzet magaslatán. Nem.töltötték rögtön újra a kifogyott ételt. A rántotta hideg volt. virsli kolbász szintén. Óriási csalódás volt a szálloda.

By Elena
Reviewed: 3 months ago (02/08/2026)
Date of experience: 08/2026

Velmi spolojny. Hotel priamo v centre diania, cistucky, pohodlny a s vynikajucimi ranajkami. Uprimne doporucujeme.

Dear Elena,

Thank you so much for your wonderful review and for your kind recommendation.

We are truly delighted to hear that you had such an enjoyable stay with us.
It's especially rewarding to know that you appreciated the friendliness of our team, our central location, the cleanliness and comfort of the hotel, and our breakfast. We strive to provide every guest with a welcoming atmosphere and a memorable experience, so your kind words are a great encouragement to all of us.

Thank you once again for choosing to stay with us. We genuinely appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

Overall, the experience was fine.

Dear FISHER,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (31/07/2026)
Date of experience: 07/2026

Overall we had a lovely time, only disappointed was we left are Lindt chocolate and biscuits that were bought for presents behind as taxi had arrived

Dear Megaw,

Thank you very much for taking the time to share your experience with us.

We’re delighted to hear that you had a lovely stay overall and that you enjoyed your time with us.

We appreciate your detailed feedback regarding breakfast and the dining experience. Your observations about the variety of options, food replenishment, labelling, table clearing, and the availability of tableware have all been noted and will be taken into consideration by the relevant teams.

We're also sorry to hear that you accidentally left your Lindt chocolates and biscuits behind when leaving for your taxi. We hope your journey home was a pleasant one despite that unfortunate moment.

Thank you once again for your thoughtful review. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Wolfram
Reviewed: 3 months ago (28/07/2026)
Date of experience: 07/2026

grundsätzlich OK, die Zimmer weisen Abnützungsspuren auf (Bad) und sollten einer kleinen Renovierung unterzogen werden.

Dear Wolfram,

Thank you for taking the time to share your feedback regarding your recent stay with us.

We are glad to hear that your overall experience was satisfactory. We appreciate you highlighting the condition of the rooms and especially the bathroom areas, as guest observations are very important in helping us identify where attention and improvements are needed.

Our hotel team continuously monitors the condition of our facilities, and your comments regarding signs of wear and the possibility of future updates have been shared with the relevant departments for consideration. Maintaining a comfortable and pleasant environment for our guests remains an important priority for us.

Thank you once again for your valuable input. We appreciate you choosing to stay with us, and hope to have the opportunity to welcome you again in the future and provide you with an even more enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Sivan Horesh
Reviewed: 4 months ago (26/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Sivan Horesh,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (22/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Maigyte,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (19/07/2026)
Date of experience: 07/2026

Siamo stati molto bene. Posizione ottima. Struttura accogliente e pulita .

Dear STUCCI,

Thank you for sharing your experience with us.

We are delighted to know that you had a great time during your stay and that our central location, welcoming atmosphere, and high standards of cleanliness all contributed to a memorable visit. It is especially rewarding to hear that you felt comfortable with us, as creating a pleasant environment for our guests is always our top priority.

We also enjoyed your light-hearted suggestion about the air conditioning in the breakfast room! Thank you for sharing it with us. We understand that comfort preferences can vary, and comments like yours help us continue to fine-tune the experience we provide for our guests.

It was a pleasure to host you during your visit to Budapest. We hope your travels bring you back to our city, and we look forward to welcoming you again for another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Christos
Reviewed: 4 months ago (18/07/2026)
Date of experience: 07/2026

Great location, spaceful and clean room, excellent breakfast! Great for families!

Dear Christos,

Thank you for sharing your experience with us.

We are delighted to know that you enjoyed your stay with us and that so many aspects of your visit left a positive impression. It is especially rewarding to hear that you appreciated our central location, the spacious and spotless room, as well as the variety and quality of our breakfast.

We are particularly pleased that you found our hotel to be a great choice for families. Providing a comfortable and relaxing environment where guests of all ages can feel at home is one of our priorities, and your kind words are a wonderful confirmation of our team's efforts.

Thank you for choosing our hotel during your stay in Budapest. We truly hope to have the opportunity to welcome you and your family back for another memorable visit in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Laura
Reviewed: 4 months ago (13/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Laura,

Thank you for your kind review.

We are thrilled to know that you enjoyed your stay and that, overall, everything met your expectations. Receiving such positive feedback is always a wonderful source of motivation for our team.

We also appreciate your thoughtful suggestions regarding our breakfast selection. Thank you for recommending a sweeter juice option, such as peach, and for mentioning the yogurt temperature. Guest feedback like yours is invaluable, as it helps us continuously review our breakfast offering and identify opportunities to further enhance the dining experience for our visitors.

We truly appreciate your kind comments and your helpful recommendations. It would be a pleasure to welcome you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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