Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,003 reviews across 10 portals
:
By Laura
Reviewed: 4 days ago (13/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Laura,

Thank you for your kind review.

We are thrilled to know that you enjoyed your stay and that, overall, everything met your expectations. Receiving such positive feedback is always a wonderful source of motivation for our team.

We also appreciate your thoughtful suggestions regarding our breakfast selection. Thank you for recommending a sweeter juice option, such as peach, and for mentioning the yogurt temperature. Guest feedback like yours is invaluable, as it helps us continuously review our breakfast offering and identify opportunities to further enhance the dining experience for our visitors.

We truly appreciate your kind comments and your helpful recommendations. It would be a pleasure to welcome you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 1 week ago (08/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear GRIFFINI,

Thank you for your kind review, and for your valuable suggestion regarding the quality of our breakfast products and coffee. Guest feedback is an important part of our continuous efforts to review and enhance the services we provide, and we truly appreciate you sharing your thoughts with us.

Our goal is to offer a breakfast experience that allows every guest to start the day on a positive note, and comments such as yours help us better understand our guests' expectations and preferences.

Thank you for choosing our hotel. We value your feedback and hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Veres Gábor
Reviewed: 1 week ago (07/07/2026)
Date of experience: 07/2026

Ideális 1-2 ejszakara. Belvárosban tokeletes valasztás.

Kedves Veres Gábor,

Köszönjük, hogy megosztotta velünk értékelését.

Örömmel olvastuk, hogy szállodánkat ideális választásnak találta egy rövidebb budapesti tartózkodáshoz, és hogy elhelyezkedésünket külön kiemelte. Belvárosi fekvésünk valóban lehetővé teszi, hogy vendégeink a város legnépszerűbb látnivalóit könnyedén felfedezhessék.

Köszönjük, hogy megosztotta velünk észrevételeit a szoba elhelyezkedésével kapcsolatban is. Szállodánkban a szobák elhelyezkedése eltérő, így egyesek közelebb találhatók a lifthez vagy a műszaki helyiségekhez. Amennyiben vendégeink csendesebb szobát részesítenének előnyben, lehetőség van ezt érkezés előtt vagy akár tartózkodásuk során jelezni a recepciós kollégáinknak, akik minden esetben örömmel segítenek a lehetőségekhez mérten.

A reggelivel kapcsolatos javaslatait is köszönjük. Vendégeink véleménye fontos számunkra, ezért nagyra értékeljük, hogy megosztotta elképzeléseit a kínálat bővítésével és az ételek összeállításával kapcsolatban. Az ilyen visszajelzések hozzájárulnak szolgáltatásaink folyamatos értékeléséhez és fejlesztéséhez.

Köszönjük, hogy szállodánkat választotta budapesti tartózkodása során. Reméljük, hogy egy következő alkalommal ismét vendégeink között köszönthetjük.

Üdvözlettel,
Sajtár Péter
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Monika
Reviewed: 1 week ago (07/07/2026)
Date of experience: 07/2026

Hotel jest w świetnej lokalizacji, a obsługa wyjątkowo miła i pomocna

Dear Monika,

Thank you for your kind review.

We are delighted to know that you enjoyed our central location and that our team made such a positive impression during your stay. Providing warm, attentive, and helpful service is one of our highest priorities, so your kind words are especially meaningful and will be shared with our colleagues.

It is always rewarding to receive such positive feedback, as it motivates our entire team to continue delivering the welcoming atmosphere and high standard of hospitality that we strive to provide every day.

Thank you for choosing our hotel during your visit. We look forward to the opportunity of welcoming you back for another memorable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 weeks ago (06/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Dear Kovalova,

We appreciate you taking the time to bring your experience to our attention.

We place great importance on maintaining a high standard of cleanliness throughout our hotel, which is why your comments regarding the condition of your room are particularly valuable to us. Feedback such as yours allows us to review our housekeeping procedures and reinforce the standards we strive to uphold for every guest.

Your observations have been shared with the relevant team so that they can be carefully reviewed as part of our ongoing commitment to providing a comfortable and welcoming environment.

Thank you for choosing our hotel and for sharing your feedback. We appreciate your comments and wish you many enjoyable travels ahead.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 weeks ago (06/07/2026)
Date of experience: 07/2026

svært sentralt. og hyggelig betjening

Dear Bergersen,

Thank you for leaving a review of your recent stay.

We are delighted to know that you enjoyed our central location and experienced friendly service throughout your stay. Our team is committed to creating a welcoming atmosphere for every guest, so your kind words are greatly appreciated and will be shared with them.

Thank you as well for your suggestion regarding the breakfast selection. Guest feedback is always valuable to us, and we appreciate your recommendation to include bacon more consistently. Comments such as yours help us continue to review and refine our breakfast offering to better meet our guests' expectations.

We are grateful that you chose our hotel during your visit to Budapest and hope to have the pleasure of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Dr Kiran Kumar G
Reviewed: 2 weeks ago (06/07/2026)
Date of experience: 07/2026

Superb location and clean rooms

Dear Dr Kiran Kumar G,

Thank you for your experience with us.

We are delighted to hear that you enjoyed our central location and found your room clean and comfortable. Maintaining high standards of cleanliness and offering a convenient base for exploring Budapest are among our top priorities, so it is wonderful to know these aspects contributed positively to your stay.

We also appreciate your thoughtful suggestions regarding our breakfast; recommending a wider selection of vegetable-based dishes, as well as sharing your observations about the breakfast area during busy periods. Guest feedback like yours is invaluable and helps us continuously evaluate both our breakfast offering and the overall dining experience.

It was a pleasure to have you as our guest, and we sincerely appreciate your valuable comments. We hope to welcome you back on a future visit and provide you with another enjoyable stay in Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Peter Papadimitriou
Reviewed: 2 weeks ago (03/07/2026)
Date of experience: 07/2026

Great location wonderful room service at the front desk could have been a bit more accommodating

Dear Peter Papadimitriou,

We appreciate you taking the time to share your thoughts about your recent stay with us.

We are delighted to hear that you enjoyed our central location and were pleased with your room. It is rewarding to know that these aspects contributed positively to your visit to Budapest.

We also value your comments regarding your experience at the front desk. Providing attentive, welcoming, and accommodating service is one of our highest priorities, and guest feedback such as yours is invaluable in helping us continuously evaluate and improve the experience we provide.

Your observations are greatly appreciated and will be shared with our team as part of our ongoing commitment to delivering the highest standard of hospitality.

Thank you for choosing our hotel. We wish you many wonderful journeys ahead and hope to have the opportunity to welcome you back in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By P k gupta
Reviewed: 3 weeks ago (28/06/2026)
Date of experience: 06/2026

Very satisfied hence booked it for myself and my friend for 28 June again

Dear P k gupta,

We are truly grateful for your kind words and for choosing to stay with us again.

It is incredibly rewarding to know that you were so satisfied with your stay that you have already chosen to book with us again for your upcoming visit. There is no greater compliment for our team than welcoming returning guests.

We are delighted to hear that our reception and restaurant teams made such a positive impression with their courteous and welcoming service. Your recognition of their efforts will be shared with the entire team, as feedback like yours is a wonderful source of motivation.

It is equally pleasing to know that you enjoyed our central location in the heart of Budapest. Being just a short walk from the Danube, the airport shuttle stop, and many of the city's most popular attractions is something our guests greatly appreciate, and we are delighted that it added to your overall experience.

We sincerely appreciate your continued trust in our hotel and are already looking forward to welcoming both you and your friend on 28 June. We wish you safe travels until then and look forward to making your next stay just as enjoyable as the last.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 weeks ago (27/06/2026)
Date of experience: 06/2026

Muy buena.

Dear Alicia,

We appreciate you taking the time to share your thoughts.

We are delighted to know that you had a very good stay and that, overall, your experience met your expectations.

We also appreciate your comments regarding the bathtub in Room 603. Guest comfort is very important to us, and feedback such as yours helps us continuously evaluate our facilities. For guests who prefer easier accessibility, our hotel also offers rooms equipped with walk-in showers.

Guests are always welcome to let us know their preferences before arrival or during their stay, and our team will gladly do its best to accommodate such requests, subject to availability.

It is always a pleasure to receive constructive feedback alongside positive remarks, and we are grateful that you chose to share your observations with us.

Thank you for choosing our hotel during your visit to Budapest. We hope to have the pleasure of welcoming you back again for another comfortable and enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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