Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,990 reviews across 14 portals
:
By Luiza
Reviewed: 2 weeks ago (26/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Luiza,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 weeks ago (26/05/2026)
Date of experience: 05/2026

very nice experience

Dear Skourlis,

Thank you for sharing your feedback regarding your recent stay with us.

We are very pleased to know that you had a nice experience overall. Positive impressions from our guests are always rewarding for our team and encourage us to continue providing a welcoming and comfortable environment.

We also appreciate your comment regarding the breakfast area. During busier breakfast hours, the dining room may occasionally become quite full, and guest feedback concerning comfort and seating availability is valuable in helping us continuously review the overall breakfast experience for our visitors.

Your review is greatly appreciated, and we are happy that your stay left you with positive memories of Budapest. We would be delighted to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 weeks ago (25/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Kozsokar,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Juan
Reviewed: 2 weeks ago (25/05/2026)
Date of experience: 05/2026

El hotel no ofrece ningún aliciente, si no fuese por su excelente situación difícilmente lo hubiese elegido.

Dear Juan,

Thank you for taking the time to share your thoughts with such details.

We appreciate your recognition of our central location, which is often valued by guests visiting Budapest for sightseeing, shopping, and convenient access to the city’s main attractions and public transportation.

At the same time, we carefully note your observations regarding the room layout, bathroom design, housekeeping service, and breakfast experience. Guest comfort remains extremely important to us, and feedback concerning room functionality, bathroom practicality, replenishment of amenities, and consistency of housekeeping service provides valuable insight into the overall guest experience.

We also appreciate your detailed comments regarding the breakfast area, seating availability during peak hours, product replenishment, and food freshness. Feedback of this nature is especially important, as it helps us continuously review the organisation and quality of our breakfast service and better understand guest expectations regarding comfort and variety.

Your remarks are sincerely valued, as they highlight several aspects that influence the overall stay experience.

Thank you once again for sharing your impressions with us, and we hope to have the opportunity to welcome you again in the future and provide a more fully satisfying experience on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 weeks ago (24/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear VOTSARIS,

Thank you very much for your kind feedback.

We are delighted to know that you had such a positive experience and that everything met your expectations during your stay. Simple and kind comments like yours are truly meaningful to our team and serve as great motivation to continue providing a comfortable and enjoyable experience for all our guests.

Thank you once again for choosing to stay with us and for sharing your impressions. We hope to have the pleasure of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Nihat
Reviewed: 3 weeks ago (24/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Nihat,

Thank you for sharing your impressions of your stay with us.

We are pleased to hear that you enjoyed the breakfast offering overall. Positive comments regarding the quality of breakfast are always appreciated, as we aim to provide a varied selection suitable for different preferences.

We also value your observations concerning the breakfast area and waiting times during busier periods. Peak hours can occasionally lead to higher occupancy in the breakfast room, and feedback such as yours is important in helping us continuously review guest comfort and the overall breakfast experience.

In addition, we appreciate your remarks regarding the room layout and outlook. Room types and views may vary throughout the property, and we understand that space and natural surroundings can influence overall comfort during a stay. Guests are always welcome to share room preferences in advance or during their stay, and our team will gladly assist with available options whenever possible.

Thank you once again for taking the time to provide your feedback. Your comments are sincerely appreciated and help support the continuous improvement of our services. We hope to have the opportunity to welcome you again on the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Lorella
Reviewed: 3 weeks ago (21/05/2026)
Date of experience: 05/2026

Confortevole in ottima posizione.

Dear Lorella,

Thank you for taking the time to share your feedback regarding your stay.

We are pleased to hear that you found the hotel comfortable and enjoyed our location. Being centrally situated while providing a comfortable environment for our guests is something we highly value.

We also appreciate your comments concerning the in-room coffee capsules and bottled water. To provide some clarification, complimentary coffee capsules and bottled water are offered upon arrival, while additional coffee capsules and other amenities remain available for purchase or can be requested through reception, depending on the item.

Guest feedback regarding these details is always valuable, as it helps us better understand expectations and improve communication about the services included during the stay.

Thank you once again for sharing your impressions with us. Your feedback is sincerely appreciated, and we hope to have the opportunity to provide another enjoyable experience on a future visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 weeks ago (20/05/2026)
Date of experience: 05/2026

Muito positiva. O staff foi sempre simpático e prestativo e o quarto tinha boas condições.
Apenas tenho a reparar que deviam mudar o sabonete liquido que deixam para o duche pois quase não faz espuma e é difícil tomar banho com ele. Aliás, como não faz espuma, acabamos por tirar muito mais produto e gastar-vos mais. Vocês também saem a perder.

Dear Dias,

Thank you for taking the time to share such detailed and thoughtful feedback regarding your stay.

We are delighted to hear that your overall experience was very positive and that you found our staff consistently friendly and helpful. It is equally rewarding to know that you were satisfied with the condition of the room, as guest comfort and attentive service remain among our highest priorities.

We also appreciate your comments regarding the shower amenities. Guest observations about in-room products are valuable and help us better understand preferences and expectations related to comfort and convenience during a stay.

Thank you as well for your suggestion concerning hot milk availability at breakfast. Feedback regarding breakfast equipment and additional options is important to us, as it supports the continuous review of our services and helps us accommodate a wider range of guest preferences.

Your remarks are sincerely appreciated, and we value the time you took to share them with us. It was a pleasure to host you, and we hope to have the opportunity to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Jovan
Reviewed: 3 weeks ago (19/05/2026)
Date of experience: 05/2026

Great, although some rooms never elevator are noisy.

Dear Jovan,

Thank you for sharing your feedback with us.

We are pleased to hear that you had a great overall experience during your stay. Positive impressions from our guests are always appreciated and serve as valuable encouragement for our team.

We also take note of your comment regarding noise in rooms located closer to the elevator area. As room locations within the building may influence the overall experience, guests are always welcome to inform us of their preferences in advance or during their stay, and our team will gladly do everything possible to assist with available alternatives, subject to availability.

Thank you once again for your remarks. Guest feedback is highly valued and helps us continuously monitor and improve the comfort of our services. We would be pleased to host you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 weeks ago (18/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Dunkang,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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