Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,893 reviews across 15 portals
:
No Public Name
Reviewed: 3 years ago (06/06/2023)
Date of experience: 06/2023

Sehr guter Service, sauberes Zimmer und großes sauberes Bad.

Dear Guest,

Thank you for sharing your feedback regarding your recent stay at our hotel.
We appreciate your kind words.

We value your feedback and strive to consistently deliver a positive guest experience.

Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

Best regards,
Szonja
By Monica
Reviewed: 3 years ago (03/06/2023)
Date of experience: 06/2023

Nel complesso soddisfacente per la posizione dell'albergo, tipologia di stanza e cortesia del personale (colazione a parte che invece è stata insoddisfacente).

Dear Monica,

Thank you for sharing your review of our hotel.

We are pleased to hear that you were satisfied with the hotel's location, room type, and the friendliness of our staff.
We value your feedback and apologize for any dissatisfaction you experienced with the breakfast.

Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

Best regards,
Szonja
By Norman Lawrence
Reviewed: 3 years ago (31/05/2023)
Date of experience: 05/2023

Guest has not commented on review

By Verena Riegler
Reviewed: 3 years ago (30/05/2023)
Date of experience: 05/2023

The receptionist was very helpful, friendly and gave as good advice. I think his name was Adrien? I am not sure. He has black hair.

Dear Verena Riegler,

Thank you for your kind review of our hotel.
We appreciate your positive feedback about our receptionist.
It's delightful to hear that he provided helpful advice and friendly assistance during your stay.

We hope to have the pleasure of welcoming you back in the future.

Best regards,
Szonja
By Jacob Zandee
Reviewed: 3 years ago (30/05/2023)
Date of experience: 05/2023

Prima

No Public Name
Reviewed: 3 years ago (30/05/2023)
Date of experience: 05/2023

We would stay again and again.

By Roni
Reviewed: 3 years ago (28/05/2023)
Date of experience: 05/2023

Perfect

Dear Roni,

Thank you for your positive feedback. We are delighted to hear that you had a perfect experience during your stay with us.

If there is anything else we can assist you with, please do not hesitate to let us know.

Best regards,
Szonja
By Martine
Reviewed: 3 years ago (28/05/2023)
Date of experience: 05/2023

Hôtel très bien situé, idéal pour visiter la ville.
Malheureusement personne ne parlait Français, dommage.

Dear Martine,

Thank you for sharing your feedback with us.

We hope that despite this inconvenience, you had a pleasant stay in our hotel. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the future.

Best regards,
Szonja
By G. Carson
Reviewed: 3 years ago (25/05/2023)
Date of experience: 05/2023

Me and my partner were very pleased with the hotel. The location was excellent and all staff we met were very professional, helpful and friendly.

Dear G. Carson,

Thank you for choosing our hotel for your recent stay and for taking the time to share your positive feedback. We are delighted to hear that you and your partner had a pleasant experience with us.

We're glad that our excellent location met your expectations and provided convenience during your stay. Moreover, we are thrilled to hear that our staff members delivered professional, helpful, and friendly service. Our team takes great pride in providing exceptional hospitality, and your kind words serve as encouragement for us to continue delivering memorable experiences.

Once again, thank you for your kind words. We look forward to welcoming you back to our hotel in the future. Should you require any assistance, please do not hesitate to reach out to us.

Best regards,
Szonja
By Chris Jenkins
Reviewed: 3 years ago (24/05/2023)
Date of experience: 05/2023

Very nice hotel and staff, the only downside was a leaky shower panel which flooded the bathroom floor every time we used the shower

Dear Chris,

Thank you for choosing to stay at our hotel and for sharing your feedback with us.
We sincerely appreciate your kind words about our hotel and staff.

We apologize for any disruption the leaky shower panel may have caused to your stay.
We have immediately addressed the issue and have taken steps to ensure that this problem does not recur in the future.

Once again, thank you for your valuable feedback, and we look forward to the opportunity to meet you again in the future.

Best regards,
Szonja
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