Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,932 reviews across 10 portals
:
No Public Name
Reviewed: 6 months ago (18/04/2026)
Date of experience: 04/2026

Ogólnie to polecam

Dear Mielewska,

Thank you for sharing your feedback.

We are pleased to hear that you would recommend our hotel, and it is rewarding to know that your overall experience was positive.

We also take careful note of your remark regarding the breakfast area. Guest comfort during the morning service is an important aspect of the experience we aim to provide, and observations such as yours are helpful in reviewing how the space is utilized, particularly during peak hours.

We appreciate your remarks and hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By manuela
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

Muito boa.

Dear manuela,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By ANNA MARIA COLAIOCCO
Reviewed: 6 months ago (15/04/2026)
Date of experience: 04/2026

Abbiamo soggiornato nel vostro hotel e ci siamo trovati molto bene. La posizione è comodissima, si può andare ovunque a piedi: un posto eccezionale!

Dear ANNA MARIA COLAIOCCO,

Thank you for sharing your kind feedback and suggestion.

We are delighted to hear that you enjoyed your stay and that you found our location both exceptional and convenient for exploring the city on foot. It is always rewarding to know that our guests can fully enjoy Budapest from such a central setting.

We also appreciate your thoughtful comment regarding the breakfast, especially in relation to options for children. Feedback like yours is very valuable, as it helps us review and enhance our selection to better suit a wider range of preferences.

Thank you once again for your remarks. We would be happy to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Petros Papadopoulos
Reviewed: 6 months ago (14/04/2026)
Date of experience: 04/2026

For the purspose that we needed the accomodation the hotel satisfied us in the Maximun. The location is amazing. we were a couple and we stayed for five nights. We used the hotel for eating breakfast and only for a night sleep and relaxation after our city sightseeing.

Dear Petros Papadopoulos,

Thank you for sharing your experience with us.

We are pleased to hear that the hotel met your expectations and suited the purpose of your stay. It is especially rewarding to know that you found our location convenient for exploring the city, as well as for relaxing after your daily sightseeing.

We also appreciate your comment regarding the breakfast area. Feedback such as yours is important, as it helps us better understand our guests’ needs and review how the breakfast experience can be organized more comfortably, particularly during busier times.

Thank you once again for your valuable remarks. We and we look forward to welcoming you again in the future for another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 months ago (13/04/2026)
Date of experience: 04/2026

En general buena pero el desayuno malo y la bañera peligrosa e incomoda para ducharte

Dear Elsa,

Thank you for sharing your detailed feedback.

We're delighted to see that you had a generally positive experience during your stay.

At the same time, we carefully note your remarks regarding the breakfast experience. Your comments about the quality and variety of the bakery items, as well as the coffee and equipment, are valuable, as they help us review the consistency and organization of the service, especially during busy periods.

We also take into account your observations about the bathroom setup. The design and height of the bathtub can vary across rooms, and your feedback provides useful insight into how this aspect is experienced in terms of comfort and practicality.

We appreciate the time you took to provide such detailed comments, as they contribute to the ongoing evaluation of our services and facilities. We hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Katrel
Reviewed: 6 months ago (13/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Katrel,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Kyle Beeston
Reviewed: 6 months ago (13/04/2026)
Date of experience: 04/2026

The overall experience was good. Our room was spacious and tidy. Receptionists hepful

Dear Kyle Beeston,

Thank you for sharing your thoughts regarding your recent stay with us.

We are pleased to hear that you had a good overall experience and that you found your room spacious and well maintained. It is also very encouraging to know that our reception team was helpful during your stay, as providing attentive and efficient service is a key priority for us.

We take careful note of your observations regarding the breakfast experience which we have already passed along to the relevant team. Your comments about the toaster and the overall service flow during busy periods are particularly valuable. The coordination of tasks such as welcoming guests, clearing tables, and replenishing the buffet is an important aspect of ensuring a smooth and comfortable start to the day, and feedback like yours helps us continuously evaluate and refine these processes.

We appreciate your constructive remarks and the time you took to share them. We hope to have the opportunity of welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By bonefone
Reviewed: 6 months ago (13/04/2026)
Date of experience: 04/2026

La ubicación es excelente, la habitación tenia un buen tamaño, la cama era comoda, la limpieza deja un poco que desear y el desayuno es bueno. Algunos recepcionistas son bastante antipaticos, siempre con cara de palo y poco colaborativos.

Dear bonefone,

Thank you for taking the time to share your detailed feedback.

We are pleased to hear that you appreciated our central location, the comfortable bed, and the overall size of the room, as well as your positive impression of the breakfast. It is always rewarding to know that these aspects contributed to an enjoyable stay.

We also take note of your comments regarding cleanliness and the bathroom maintenance. High standards of housekeeping are a priority for us, and your observations are valuable in helping us review our procedures and ensure consistency in all areas.

Regarding your remarks about the reception team, we value all guest impressions of our service. Providing professional, friendly, and helpful assistance is a key priority, and feedback such as yours is taken into account as part of our ongoing efforts to ensure consistent service quality across all shifts.

Your comments are important to us, and we appreciate the time you took to share them.

We hope to have the opportunity to provide you with a more seamless experience in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 months ago (13/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear FRANCESCA,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Preziosa
Reviewed: 6 months ago (12/04/2026)
Date of experience: 04/2026

Buono

Dear Preziosa,

We appreciate you taking the time to share your impressions.

It is great to know that you had a good overall stay and enjoyed the breakfast. Starting the day with a satisfying meal is an important part of the experience we aim to provide for our guests.

We also value your remarks regarding the variety and the size of the breakfast area. Feedback like yours plays an important role in helping us review and further develop our services to better meet expectations.

Thank you again for your comments. We hope to have the chance to host you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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