Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,990 reviews across 10 portals
:
By Tamer Aziz
Reviewed: 3 months ago (18/03/2026)
Date of experience: 03/2026

Smooth and friendly - Thank you.

Dear Tamer Aziz,

Thank you for taking the time to share your detailed feedback with us.

We are delighted to hear that you found your stay smooth and that our team provided friendly service.

Your observations regarding breakfast options and beverages are greatly appreciated, as they offer valuable insight into guest preferences and cultural tastes. Suggestions such as including a wider range of pastries or refining the coffee-to-milk balance are useful for understanding how to enhance the overall dining experience.

We also note your comments regarding the temperature of hot water for tea, which is helpful in assessing ways to ensure consistency in guest amenities.

Feedback like yours plays an important role in guiding ongoing improvements to both our facilities and services.

Thank you again for your thoughtful input, and we look forward to welcoming you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Antonino
Reviewed: 3 months ago (17/03/2026)
Date of experience: 03/2026

Ottimo

Dear Antonino,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 3 months ago (17/03/2026)
Date of experience: 03/2026

Muy buena

Dear ESPADA GOMEZ,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Daniela
Reviewed: 3 months ago (16/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Daniela,

Thank you for sharing your feedback.

We are delighted to hear that you enjoyed your stay and were fully satisfied with the breakfast.

Providing a varied and enjoyable selection to start the day is very important to us, and it is always rewarding to know that our guests have a positive experience in this regard.

Your kind comments are greatly appreciated, and we look forward to welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Eric&Anne te Wierik
Reviewed: 4 months ago (09/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Eric&Anne te Wierik,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.

We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (06/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Sezia,

Thank you for sharing your feedback about your stay with us.

We are pleased to hear that overall you enjoyed your visit and had a pleasant experience at our hotel.

At the same time, we take note of your comments regarding the interactions with the staff and the breakfast.

Providing a welcoming and attentive atmosphere is an important part of the service we aim to offer to every guest, and feedback such as yours is valuable in helping us continue to focus on maintaining a friendly and professional environment.

Thank you once again for your review and for choosing to stay with us.

We hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Sara
Reviewed: 4 months ago (05/03/2026)
Date of experience: 03/2026

Ottimo per la posizione cambio asciugamani! Il resto proprio no.

Dear Sara,

Thank you for taking the time to share your detailed feedback regarding your stay.

We are pleased that you appreciated our central location as well as the daily housekeeping service. Our housekeeping team works carefully to ensure that rooms remain clean and comfortable throughout our guests’ stay, and it is encouraging to know that the regular replacement of towels and the cleaning of cups were noticed positively.

Regarding the room layout, some rooms in our historic city-center building face the inner courtyard rather than the street. While these rooms may have a more limited external view, many guests prefer them for the quieter environment they provide in such a lively central area.

We also note your observations concerning the elevator noise and the bathroom sealing; guest feedback such as yours is valuable in helping us monitor maintenance priorities within the building.

We also appreciate your comments about the breakfast selection and the breakfast area equipment. Our continental breakfast is designed to offer a convenient and hygienic selection for guests starting their day, and feedback from international visitors helps us better understand different expectations and preferences.

Thank you once again for sharing your experience and your observations.

Your comments are valuable and contribute to the ongoing evaluation of our services and facilities.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (04/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Sivoccia,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Descamps Sébastien
Reviewed: 4 months ago (04/03/2026)
Date of experience: 02/2026

Emplacement de l'hôtel proche de toutes les attractions diverses de Budapest.

Dear Descamps Sébastien,

Thank you for sharing your feedback.

We are very pleased to know that you appreciated our location. Being situated close to many of Budapest’s most popular attractions allows our guests to easily explore the city’s historical landmarks, cultural sites, restaurants, and the beautiful riverside area, all within convenient walking distance.

Our central setting is often highlighted by guests as an ideal base for discovering the vibrant atmosphere of the city, and it is wonderful to know that it contributed positively to your stay.

Thank you once again for your comments.

We look forward to welcoming you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Carolina
Reviewed: 4 months ago (03/03/2026)
Date of experience: 03/2026

Splendido, personale gentile e posizione ottima

Dear Carolina,

Thank you very much for your kind feedback.

We are delighted to hear that you enjoyed your stay and appreciated both the welcoming atmosphere and the friendliness of our staff.

Our team takes great pride in providing attentive and courteous service to ensure that every guest feels comfortable and well cared for throughout their visit.

It is also wonderful to know that our central location contributed positively to your experience. Being situated in the heart of the city allows our guests to easily explore many nearby attractions, restaurants, and cultural highlights.

Your positive comments are greatly appreciated and will certainly be shared with our team.

We look forward to welcoming you again for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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