Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 7,873 reviews across 15 portals
:
By Erika
Reviewed: 4 months ago (21/11/2025)
Date of experience: 11/2025

Esperienza ottima. Abbiamo soggiornato in questo hotel per 4 notti.
Posizione centrale.
Personale accogliente, gentile e disponibile per eventuali richieste. Ho mandato qualche e-mail per delle informazioni prima della partenza e ho ricevuto risposte in tempi molto rapidi. Essendo arrivati prima del check-in, ci hanno fatto lasciare le valigie in hotel.
Colazione ricca e varia, dal dolce al salato. Camera spaziosa e silensiosa, dotata di tutti i comfort. Abbiamo trovato anche una bottiglia d’acqua e due cialde per il caffè sulla scrivania.
Sconsiglio vivamente di soggiornare in questa struttura🔝

Dear Erika,

Thank you very much for sharing such a detailed and thoughtful review.

It is wonderful to know that your four-night stay with us was an excellent experience and that our central location, welcoming team, and attentive service contributed positively to your visit.

We are glad that you found our responses helpful before your arrival and that the luggage storage service made your early arrival more convenient.

It is also great to hear that you enjoyed the generous and varied breakfast selection, as well as the comfort and quiet atmosphere of your room.

Your remark about the additional amenities, such as the water and coffee, is highly appreciated.

Your warm recommendation means a great deal to us.

It would be a pleasure to welcome you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 4 months ago (21/11/2025)
Date of experience: 11/2025

Location was perfect, people were very friendly and helpful, check-in/check-out was easy, but for other items like room , breakfast price/quallity was low

Dear Aksan,

Thank you for taking the time to share your impressions of your stay.

We are pleased to hear that you appreciated our central location, the friendliness of our team, and the smooth check-in and check-out process.

Creating a welcoming and efficient experience is very important to us, and your comments are greatly valued.

We also appreciate your observations regarding the room and breakfast setup.

Your insights about breakfast space, available options, and room presentation are helpful, and they allow us to continue improving the services and facilities we offer.

Thank you once again for your balanced and thoughtful feedback.

We hope to have the opportunity to welcome you again and provide an even better experience on your next visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 4 months ago (20/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Dear Mizser,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Galant
Reviewed: 4 months ago (20/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Dear Galant,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Ioanna F
Reviewed: 4 months ago (19/11/2025)
Date of experience: 11/2025

Very good

Dear Ioanna F,

Thank you very much for sharing your impressions with us.

We are delighted to hear that you had a very good stay and that our breakfast stood out for its high quality.

Knowing that you would highly recommend it is greatly appreciated by our entire team.

We are always pleased when guests enjoy both the variety and the comfort we aim to provide each morning.

Your feedback motivates us to continue delivering a pleasant and satisfying experience to all our visitors.

It would be a pleasure to welcome you again on a future trip to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Nancy Allen
Reviewed: 4 months ago (18/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Dear Nancy Allen,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 4 months ago (17/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Dear Pivovarova,

Thank you for taking the time to share your feedback.

We’re glad you chose to stay with us and appreciate you highlighting the aspects that mattered to you.

Your remarks regarding the room’s interior-facing window and the Wi-Fi speed are important to us.

Many of our rooms are designed with courtyard-style windows to maintain a quiet environment, but we understand some guests prefer traditional street-facing windows, and our team is always happy to assist with room preferences when availability allows.

Regarding the Wi-Fi, your comment is valuable, and it helps us continue working toward a smoother experience for all guests.

We truly appreciate your insights and hope to have the opportunity to welcome you again and offer a stay that better matches your expectations.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 4 months ago (17/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Dear NUALART MASSAGUER,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Kassandra Thanopoulou
Reviewed: 4 months ago (17/11/2025)
Date of experience: 11/2025

Lovely!!I would like to come again!

Dear Kassandra Thanopoulou,

Thank you for your kind words.

It is wonderful to hear that you had such a lovely stay and that you would like to return—your enthusiasm means a lot to our team.

We’re delighted that you enjoyed your time with us and truly look forward to welcoming you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Spyros
Reviewed: 4 months ago (17/11/2025)
Date of experience: 11/2025

The experience was outstanding. Fully happy with everything.

Dear Spyros,

Thank you very much for sharing your feedback.

It is truly rewarding to hear that your experience with us was outstanding and that everything met your expectations so well.

Our team is always committed to providing a pleasant and seamless stay, and knowing that you left fully satisfied is the best compliment we can receive.

We greatly appreciate your visit and would be delighted to welcome you back on your next trip to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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