Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,933 reviews across 10 portals
:
By Karl
Reviewed: 6 months ago (26/03/2026)
Date of experience: 03/2026

Hervorragende Lage, freundliches, hilfsbereites Personal, zimmer und Bad gepflegt;

Dear Karl,

Thank you very much for your kind feedback.

We are delighted to hear that you appreciated our central location, which allows easy access to the city’s main attractions, as well as the friendliness and helpfulness of our staff. Providing attentive and welcoming service is a key priority for our team, and your recognition is greatly valued.

It is also very rewarding to know that you found both the room and the bathroom well maintained. Our housekeeping team works diligently to ensure a clean and comfortable environment for all our guests.

Thank you once again for your comments.

We look forward to welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Silvia
Reviewed: 6 months ago (25/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Silvia,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 months ago (24/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Dakova,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 7 months ago (23/03/2026)
Date of experience: 03/2026

It was okay for one night.

Dear VanDerWiele,

Thank you for taking the time to share your feedback.

We are pleased to know that your stay was overall satisfactory. At the same time, we appreciate your detailed observations regarding the room layout.

Our rooms are designed to provide a practical and comfortable environment within a central city setting, where space may be more limited compared to larger properties.

Your comments regarding the bathroom configuration and shower experience are also noted. Feedback such as yours is valuable, as it helps us better understand how our facilities are experienced by our guests and supports our ongoing efforts to review and improve comfort and functionality.

Guests are always welcome to indicate their preferences in advance, and our team is happy to assist in recommending the most suitable room category, subject to availability.

We appreciate your comments and hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Cinzia
Reviewed: 7 months ago (23/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Cinzia,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By ゆったりちゃん
Reviewed: 7 months ago (23/03/2026)
Date of experience: 03/2026

良い

Dear ゆったりちゃん,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Tony P
Reviewed: 7 months ago (20/03/2026)
Date of experience: 03/2026

Hotel was close to the cruise line and very convenient to attractions, food, and very walk-able.

Dear Tony P,

Thank you very much for sharing your review.

We are delighted to hear that you found our hotel conveniently located near the cruise line and within easy walking distance of many attractions, restaurants, and cafés.

Our central location is designed to make exploring the city as comfortable and accessible as possible, and it is wonderful to know it contributed positively to your stay.

We are equally pleased that you enjoyed the breakfast and found the variety to your satisfaction. Providing a well-prepared and varied breakfast is important to us, and it is rewarding to know that it added to your overall experience.

Thank you again for your kind comments.

We look forward to welcoming you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Liborio
Reviewed: 7 months ago (19/03/2026)
Date of experience: 03/2026

Rilassante

Dear Liborio,

Thank you for taking the time to share your feedback with us.

We are pleased to hear that you had a relaxing stay and that everything met your expectations.

Ensuring a comfortable and enjoyable experience for our guests is our priority, and it is encouraging to know that your visit reflected this.

We look forward to welcoming you back for another pleasant stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Tamer Aziz
Reviewed: 7 months ago (18/03/2026)
Date of experience: 03/2026

Smooth and friendly - Thank you.

Dear Tamer Aziz,

Thank you for taking the time to share your detailed feedback with us.

We are delighted to hear that you found your stay smooth and that our team provided friendly service.

Your observations regarding breakfast options and beverages are greatly appreciated, as they offer valuable insight into guest preferences and cultural tastes. Suggestions such as including a wider range of pastries or refining the coffee-to-milk balance are useful for understanding how to enhance the overall dining experience.

We also note your comments regarding the temperature of hot water for tea, which is helpful in assessing ways to ensure consistency in guest amenities.

Feedback like yours plays an important role in guiding ongoing improvements to both our facilities and services.

Thank you again for your thoughtful input, and we look forward to welcoming you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Antonino
Reviewed: 7 months ago (17/03/2026)
Date of experience: 03/2026

Ottimo

Dear Antonino,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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