Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,981 reviews across 10 portals
:
No Public Name
Reviewed: 6 months ago (03/03/2026)
Date of experience: 02/2026

Fantástica. A funcionária Dora foi incansável em ajudar nos no problema do check in on line . Adoramos tudo!

Dear Felix,

Thank you for taking the time to share your feedback.

We are delighted to hear that your stay with us was such a positive experience.

It is especially gratifying to know that Dora’s attentive and tireless assistance with the online check-in contributed to a smooth and enjoyable arrival.

Our team takes great pride in providing professional and helpful service to ensure each guest feels well supported from the very beginning of their stay.

We are equally pleased that you enjoyed all aspects of your visit.

Your kind words are a great encouragement to our staff and highlight the level of care we strive to provide every day.

We look forward to welcoming you back for another fantastic stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 months ago (03/03/2026)
Date of experience: 03/2026

We enjoyed our stay and would use the hotel again as a great location to explore the city. The rooms were quiet considering the very central location.

Dear Pollock,

Thank you for sharing your thoughtful feedback about your recent stay.

We are delighted to hear that you appreciated the quiet atmosphere of your room, allowing you to relax comfortably.

At the same time, it is great to hear that our location proved convenient for visiting the city’s various points of interest and exploring the surrounding area with ease.

We also appreciate your detailed comments regarding the breakfast experience.

Guest preferences may vary but are very valuable to us, and your observations about the milk temperature and coffee service have been noted. Our breakfast buffet aims to offer a satisfying continental selection, and it is good to know that you found the overall offering enjoyable, with the option of both filter coffee and the automated machine available.

Thank you once again for your kind remarks and constructive feedback.

We look forward to the opportunity of welcoming you again on your next visit to the city.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Luca
Reviewed: 6 months ago (03/03/2026)
Date of experience: 03/2026

Molto piacevole, staff gentile e sempre disponibile e camera silenziosa. Posizione comodissima per raggiungere i vari siti di interesse

Dear Luca,

Thank you very much for sharing your experience.

We are delighted to hear that you had found your stay to be pleasant one and that our team’s friendliness and availability contributed positively to your visit.

Providing attentive and supportive service to our guests is very important to us, and it is always rewarding to receive such encouraging feedback.

It is also wonderful to know that you found your room quiet and comfortable, allowing you to relax during your stay.

In addition, we are pleased that our convenient central location made it easy for you to reach the many points of interest the city has to offer.

We are equally glad that the breakfast selection met your expectations and provided a wide variety of options to start the day.

Your kind comments are greatly appreciated and will be shared with the entire team.

We look forward to the pleasure of welcoming you again on your next visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 months ago (02/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Vecchi,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Toshiaki Kojima
Reviewed: 6 months ago (28/02/2026)
Date of experience: 02/2026

Guest has not commented on review

Dear Toshiaki Kojima,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.

We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Anna
Reviewed: 6 months ago (26/02/2026)
Date of experience: 02/2026

Ottima posizione , la camera andava bene ma la vista era in un pozzo luce.

Dear Anna,

Thank you for taking the time to share your feedback regarding your recent stay.

We are pleased that you appreciated our central location and found your room comfortable.

Regarding the view, our hotel offers a variety of room orientations: some rooms face the street, while others overlook the internal light well.

Guests are always welcome to indicate their preferred room location in advance, and our team does its utmost to accommodate such requests whenever availability permits.

We also value your observations about the breakfast selection.

Guest feedback plays an important role in the ongoing development of our services, and your suggestion concerning product quality and the addition of dessert options has been duly noted and shared with the relevant team for review.

It was a pleasure to host you, and we hope to have the opportunity to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 months ago (25/02/2026)
Date of experience: 02/2026

Guest has not commented on review

Dear Casais Ferreiro,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.

We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Jane
Reviewed: 6 months ago (23/02/2026)
Date of experience: 02/2026

Perfect location, hotel clean and staff friendly and helpful

Dear Jane,

Thank you very much for sharing your feedback.

We are very pleased to know that you enjoyed our central location, the high standards of cleanliness, and the friendly, attentive service provided by our team.

Your kind feedback is greatly appreciated and motivates us to maintain the quality our guests expect.

We also appreciate your constructive suggestion regarding larger cups for tea and coffee at breakfast.

Guest feedback is carefully reviewed as we continuously evaluate ways to enhance the comfort and overall experience of our breakfast service.

It was a pleasure to host you, and we hope to have the opportunity to welcome you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 6 months ago (23/02/2026)
Date of experience: 02/2026

Guest has not commented on review

Dear Lastra Begona,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Οκ
Reviewed: 6 months ago (23/02/2026)
Date of experience: 02/2026

Σουπερ

Dear Οκ,

Thank you very much for your wonderful feedback.

We are truly delighted to read that everything met your expectations and that you had such a positive experience with us.

Your kind words are highly appreciated and serve as great motivation for our entire team, who work continuously to provide a comfortable and enjoyable stay for every guest.

It was a pleasure to host you, and we look forward to welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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