Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,956 reviews across 14 portals
:
By Carol
Reviewed: 4 months ago (02/01/2026)
Date of experience: 01/2026

This was meant to be a 40th birthday celebration for my daughter and it left us feeling disappointed

Dear Carol,

Thank you for taking the time to share your feedback.

We appreciate you choosing our hotel for such a special occasion and are pleased that you highlighted your expectations clearly.

Our rooms are designed to be practical and comfortable, and their orientation varies depending on availability.

Rooms facing the interior offer a quieter environment, while rooms overlooking the street provide more natural light.

Regarding breakfast, we aim to offer a balanced selection refreshed daily, and your comments about variety and presentation are duly noted and shared with the relevant team for ongoing review.

Your observations help us maintain and refine our service standards, and we value your input.

We hope to have the opportunity to welcome you again in the future under circumstances that better match your preferences.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Encarna
Reviewed: 4 months ago (02/01/2026)
Date of experience: 01/2026

La ubicación es perfecta

Dear Encarna,

Thank you for taking the time to share your feedback.

We are pleased to hear that you found our location ideal and that your overall stay was satisfactory.

Regarding the room, our hotel offers several room categories with different layouts and bed configurations, including twin rooms designed to make efficient use of space in a central city property.

Bed sizes and room dimensions can vary depending on the selected category, and detailed descriptions are always available at the time of booking.

Guests are also welcome to contact the reception in advance or during their stay, so we can advise on the most suitable option based on their preferences, needs and our availability .

We truly appreciate your feedback and would be delighted to welcome you back for another stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Nstassa Korre Triantopoulos
Reviewed: 4 months ago (01/01/2026)
Date of experience: 12/2025

Everything was perfect

Dear Nstassa Korre Triantopoulos,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 4 months ago (31/12/2025)
Date of experience: 12/2025

En el hotel y habitación fantástico.
En el desayuno horrible

Dear Delgado Benitez,

Thank you for taking the time to share your detailed feedback.

It is great to read that you found both the hotel and your room fantastic, and that this part of your stay met your expectations.

Your comments regarding the breakfast experience are noted with attention.

Breakfast service involves several elements, including product selection, table turnover, and overall flow in the dining area, and feedback like yours helps us review how these processes are managed during busy periods.

We appreciate you highlighting both the strengths of your stay and the areas you feel could be improved.

Your observations contribute to maintaining and refining the overall guest experience, and we hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Roberto
Reviewed: 4 months ago (30/12/2025)
Date of experience: 12/2025

Un buon hotel al centro di Budapest che consiglierei sicuramente

Dear Roberto,

Thank you for sharing your detailed feedback and for recommending our hotel.

We are pleased to read that you valued our central location, which allows guests to explore Budapest comfortably on foot.

As a boutique hotel located in the heart of the city, our rooms vary in size and layout, and some face the interior atrium, offering a quieter atmosphere away from street noise.

The images displayed online represent several room categories, and room assignments are made according to availability at the time of arrival.

Our reception team is always available to assist with room preferences in advance, subject to availability, to ensure a comfortable and enjoyable visit.

We appreciate you choosing our hotel for your stay and would be glad to welcome you again.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 4 months ago (29/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Fodor,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Maurizio
Reviewed: 4 months ago (29/12/2025)
Date of experience: 12/2025

Ottima posizione belle camere. Calde ci tornerei volentieri

Dear Maurizio,

Thank you for sharing your experience with us.

We are pleased to read that you enjoyed our central location, found the rooms nice and comfortable, and that the warm atmosphere contributed to a pleasant stay.

It is also great to know that you would gladly choose to return.

Room cleaning is scheduled daily, and our heating system is centrally regulated to ensure a consistently warm and comfortable indoor environment, especially during the winter period.

Breakfast selection varies from day to day and includes a balance of savory and sweet options, with some items offered on rotation.

We appreciate your detailed comments and hope to have the opportunity to welcome you again during a future visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Артур
Reviewed: 5 months ago (28/12/2025)
Date of experience: 12/2025

Хорошая локация. Плохой сервис.

Dear Артур,

Thank you for sharing your comments about your stay.

We are pleased that you found the hotel’s location convenient, as it allows easy access to the main attractions and services in the city center.

Our hotel offers different room categories, including rooms overlooking the inner courtyard, which is a common architectural feature in historic city-center buildings.

These rooms are designed to provide a quieter environment away from street noise and are equipped according to the selected room type.

The atmosphere and ventilation of such rooms may differ from street-facing accommodations, and this is something many guests consider when choosing their room category.

Our reception team is available around the clock to assist guests with requests, information, and any preferences regarding room allocation, subject to availability.

We consistently aim to maintain a professional and attentive standard of service throughout the stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Grisanti
Reviewed: 5 months ago (27/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Grisanti,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 5 months ago (25/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear CLARAMUNT COMAS,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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