Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,934 reviews across 10 portals
:
By Nina
Reviewed: 8 months ago (20/02/2026)
Date of experience: 02/2026

Просто супер.

Dear Nina,

Thank you for your review.

We are pleased to know that your stay with us was so highly rated and that you were satisfied with the overall experience at the hotel.

We also appreciate your suggestion regarding the addition of lightly salted fish to the breakfast selection.

Input from our guests plays an important role in helping us evaluate and further develop our food offerings.

It was a pleasure having you with us, and we look forward to welcoming you back for another excellent visit in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 8 months ago (19/02/2026)
Date of experience: 02/2026

Overall, we had a very good stay. The experience was positive and we enjoyed our time at the hotel, although there is some room for improvement regarding the variety of the breakfast menu.

Dear Papismedo,

Thank you for taking the time to share your thoughtful feedback.

We are pleased to hear that you had a very good stay and that your overall experience with us was positive and enjoyable.

We also appreciate your detailed comments regarding the breakfast variety.

Guest insights such as yours are valuable, particularly for multi-day stays, as they help us review our offerings and identify opportunities to further enhance the dining experience.

Your feedback has been forwarded to the relevant teams and is greatly appreciated.

We look forward to the opportunity to welcome you again for another comfortable and enjoyable visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Ines
Reviewed: 8 months ago (19/02/2026)
Date of experience: 02/2026

Hotel extremamente central. Limpo e acolhedor. Para um hotel de 3 estrelas está excelente.
Foi uma estadia muito positiva!

Dear Ines,

Thank you for taking the time to share your detailed feedback.

We are delighted to learn that you found our hotel exceptionally clean, and cozy, and that your overall stay was a very positive one.

It is especially rewarding to know that you consider our property an excellent choice within the 3-star category.

We also appreciate your specific remarks regarding the breakfast.

Your preference for hot milk and higher-quality orange juice is duly noted.

Guest insights such as yours are valuable in helping us continuously review and refine our breakfast selection to better align with expectations.

Your comments are greatly appreciated by our entire team, and we look forward to welcoming you again for another enjoyable and comfortable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 8 months ago (18/02/2026)
Date of experience: 02/2026

Guest has not commented on review

Dear Guth,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 8 months ago (17/02/2026)
Date of experience: 02/2026

Guest has not commented on review

Dear Ferda,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 8 months ago (17/02/2026)
Date of experience: 02/2026

Przyjemny i spokojny hotel w centrum miasta. Gwar nie dochodził z ulicy. W pokoju czysto i ciepło. Duże i wygodne łóżko. Śniadania bardzo dobre i smaczne śniadanie - jest duży wybór produktów (każdy znajdzie coś dla siebie co lubi). Bardzo miła obsługa w recepcji jak i w bufecie.

Dear Rybicka,

Thank you for taking the time to share your detailed feedback.

We are delighted to hear that you found the hotel pleasant and quiet despite our central city location.

It is especially gratifying to know that the comfort of your room, including its cleanliness, warmth, the size and quality of the bed, contributed positively to your stay.

We are also pleased that you enjoyed the breakfast selection and found the variety and taste to your liking.

Your kind remarks regarding the friendliness of our reception and cafeteria teams are truly appreciated and will be shared with the staff.

We look forward to welcoming you again for another comfortable and enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By EmB
Reviewed: 8 months ago (17/02/2026)
Date of experience: 02/2026

Lovely hotel in a great location. Staff extremely helpful. Rooms were very clean & turned over daily.
Would definitely recommend to anyone.

Dear EmB,

Thank you for taking the time to share your wonderful feedback.

We are delighted to hear that you enjoyed your stay and appreciated our central location.

It is especially rewarding to know that our team was helpful and that the cleanliness of the rooms, along with the daily housekeeping service, met your expectations.

Maintaining high standards of comfort and service is a key priority for us.

Your recommendation is truly appreciated by our entire team, and we look forward to welcoming you again for another pleasant and memorable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 8 months ago (17/02/2026)
Date of experience: 02/2026

Ottimo

Dear Pinelli,

Thank you for your review.

We are delighted to know that your experience with us met your expectations and that you found your stay optimal.

Your positive impression is greatly appreciated by our team and encourages us to continue maintaining our standards of comfort and service.

We look forward to welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Tomi
Reviewed: 8 months ago (16/02/2026)
Date of experience: 02/2026

Guest has not commented on review

Dear Tomi,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Dimitra Chrisopoulou
Reviewed: 8 months ago (16/02/2026)
Date of experience: 02/2026

Its a cozy hotel in the center of the City, the staff was kind and helpful, although you have to be more careful with the cleaning conditions. I found 2 long hair ,one on the bed one on the floor and a pice of a necklace in the toilet .

Dear Dimitra Chrisopoulou,

Thank you for taking the time to share your comprehensive feedback.

We are pleased to learn that you found our hotel cozy and well situated in the city center, and that our team’s kindness and helpfulness contributed positively to your overall experience.

Creating a welcoming and supportive environment for our guests remains one of our primary objectives.

We have carefully noted your detailed remarks regarding the housekeeping aspects you observed in the room and bathroom.

Maintaining consistent, thorough, and attentive cleaning standards across all areas of the property is of great importance to us, and guest feedback plays a significant role in supporting our internal quality monitoring procedures.

We also appreciate your evaluation of the breakfast and are glad that it met your expectations overall.

Your comments are highly valued, and we look forward to the opportunity of welcoming you again for another stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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