Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 7,875 reviews across 15 portals
:
No Public Name
Reviewed: 6 months ago (05/10/2025)
Date of experience: 10/2025

Molto buono

Dear Franco,

Thank you for sharing your feedback with us.

We are delighted to see that you enjoyed your stay and the time at our hotel.

Your satisfaction means a lot to our team, and it is always rewarding to know our efforts contributed to a pleasant experience.

We would be happy to welcome you again on your next visit to Budapest and ensure another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Szentpéteri Katalin
Reviewed: 6 months ago (05/10/2025)
Date of experience: 10/2025

Guest has not commented on review

No Public Name
Reviewed: 6 months ago (04/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Lemetyinen,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Godenne
Reviewed: 6 months ago (04/10/2025)
Date of experience: 10/2025

Agréable séjour dans cet hôtel. Très bonne situation pour visiter Budapest.
Chambres confortables et bien équipées . J’y séjournerai peut-être à nouveau si je retourne à Budapest

Dear Godenne,

Thank you very much for sharing your kind feedback.

We are glad to hear that you had a pleasant stay with us and that you enjoyed both the central location and the comfort of your room.

It is wonderful to know that our facilities contributed positively to your visit to Budapest.

We also appreciate your comment regarding breakfast.

While the dining area can occasionally become busy during peak hours, we are pleased that you could still enjoy the variety offered.

It would be our pleasure to welcome you back on your next trip to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 6 months ago (04/10/2025)
Date of experience: 10/2025

Buono complessivamente ma trovo la vostra Reception inadeguata perché troppo piccola per la vostra categoria di Hotel, una stanza di 4metri per 3, quattro poltroncine ed una porta che si apre continuamente in modo automatico non si addicono davvero al senso ospitalità ed accoglienza necessari agli ospiti. Create uno spazio dove i vostri clienti possano attendere comodamente un taxi o semplicemente rilassarsi e valutare i tanti depliant che mettete a disposizione.

Dear Corradini,

Thank you very much for taking the time to share your impressions with us.

We are pleased to hear that, overall, you had a good experience at our hotel.

Your detailed feedback regarding the reception area and the breakfast room is highly appreciated.

Our reception team strives to provide a warm welcome and efficient service, and while the space itself is compact, we aim to create a friendly and helpful atmosphere for every guest.

Your comments about expanding comfort and waiting possibilities are very valuable to us, and we will certainly take them into consideration when planning future improvements.

We are equally glad that you highlighted the breakfast service, and we will keep in mind your observation about the room size and buffet access.

Feedback like yours helps us continue to refine the guest experience.

We hope to welcome you back again soon, and to offer you another enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Johan Acevedo
Reviewed: 6 months ago (04/10/2025)
Date of experience: 10/2025

Excelent service and recently reformed hotel, very close to the train station

Dear Johan Acevedo,

Thank you very much for your kind words.

We are delighted that you enjoyed our service and appreciated the comfort of our facilities.

The hotel’s proximity to the train station is indeed a great advantage for many of our guests, and we are glad it was convenient for you as well.

It was a pleasure to have you with us, and we would be happy to welcome you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 6 months ago (03/10/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear Steinberg,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 6 months ago (03/10/2025)
Date of experience: 10/2025

Very nice and friendly staff. Totally enjoyed the hitel and location wS great!

Dear Mcclintock,

Thank you for sharing your experience with us.

We are delighted to hear that you enjoyed both the hotel and its location, and that our staff made such a positive impression during your stay.

Creating a welcoming atmosphere is very important to us, and your kind words are truly rewarding.

We look forward to the pleasure of welcoming you again on your next trip to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Brigitte Altmann
Reviewed: 6 months ago (02/10/2025)
Date of experience: 09/2025

Sehr nette Mitarbeiterinnen, alle Fragen wurden höflich und kompetent beantwortet

Dear Brigitte Altmann,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that our team could assist you and answer all your questions with competence and care.

Providing attentive service is always our priority, and your recognition is truly appreciated.

We would be delighted to welcome you again on a future trip to Budapest and to have the opportunity to make your stay just as pleasant once more.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 6 months ago (02/10/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear Prokopiou,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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