Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,934 reviews across 10 portals
:
No Public Name
Reviewed: 9 months ago (06/01/2026)
Date of experience: 01/2026

Frindly

Dear Saher,

Thank you for sharing your review with us.

It is great to read that you appreciated the friendliness of our team and the cleanliness of your room, as these are very important aspects of the experience we aim to provide.

Our rooms are designed to be practical and comfortable, especially for guests who wish to stay in the heart of the city and spend most of their time exploring the surroundings.

We are pleased that the overall stay met your expectations and would be happy to welcome you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 9 months ago (06/01/2026)
Date of experience: 01/2026

Un ottimo soggiorno, hotel silenzioso, pulito e con una colazione piccola ma molto varia

Dear Bau,

Thank you for sharing your feedback with us.

We are pleased to read that you enjoyed a great stay and appreciated the quiet atmosphere, cleanliness, and the varied breakfast selection.

Your comment regarding the breakfast area is noted.

We aim to provide a comfortable start to the day for all our guests and value such observations as part of our ongoing efforts to manage the space efficiently.

We would be happy to welcome you again and offer another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Tan Choo Khuan
Reviewed: 9 months ago (05/01/2026)
Date of experience: 01/2026

It was good especially the chubby guy at reception areas, his service was fantastic.

Dear Tan Choo Khuan,

Thank you for sharing your feedback with us.

We are delighted to hear that you had a good stay and that our colleague at the reception made such a positive impression with his service — comments like this are always appreciated by our team.

We also value your note regarding the breakfast selection.

Guest suggestions help us review and further develop our offerings to ensure a pleasant start to the day for everyone.

We hope to have the pleasure of welcoming you again on your next visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Matheus Silveira
Reviewed: 9 months ago (05/01/2026)
Date of experience: 01/2026

It was a great experience. The area where the hotel is located is excellent.

Dear Matheus Silveira,

Thank you for your kind feedback.

We are delighted to hear that you had a great experience and that you enjoyed our central location.

Being in such a central area allows our guests to easily explore the city, and it is wonderful to know this added to your stay.

We look forward to welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 9 months ago (04/01/2026)
Date of experience: 12/2025

Guest has not commented on review

Dear Zielinska,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 9 months ago (03/01/2026)
Date of experience: 12/2025

Todo ha sido perfecto.

Dear Lopez Moreno,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 9 months ago (02/01/2026)
Date of experience: 12/2025

Guest has not commented on review

Dear PLAKA,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Carol
Reviewed: 9 months ago (02/01/2026)
Date of experience: 01/2026

This was meant to be a 40th birthday celebration for my daughter and it left us feeling disappointed

Dear Carol,

Thank you for taking the time to share your feedback.

We appreciate you choosing our hotel for such a special occasion and are pleased that you highlighted your expectations clearly.

Our rooms are designed to be practical and comfortable, and their orientation varies depending on availability.

Rooms facing the interior offer a quieter environment, while rooms overlooking the street provide more natural light.

Regarding breakfast, we aim to offer a balanced selection refreshed daily, and your comments about variety and presentation are duly noted and shared with the relevant team for ongoing review.

Your observations help us maintain and refine our service standards, and we value your input.

We hope to have the opportunity to welcome you again in the future under circumstances that better match your preferences.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Encarna
Reviewed: 9 months ago (02/01/2026)
Date of experience: 01/2026

La ubicación es perfecta

Dear Encarna,

Thank you for taking the time to share your feedback.

We are pleased to hear that you found our location ideal and that your overall stay was satisfactory.

Regarding the room, our hotel offers several room categories with different layouts and bed configurations, including twin rooms designed to make efficient use of space in a central city property.

Bed sizes and room dimensions can vary depending on the selected category, and detailed descriptions are always available at the time of booking.

Guests are also welcome to contact the reception in advance or during their stay, so we can advise on the most suitable option based on their preferences, needs and our availability .

We truly appreciate your feedback and would be delighted to welcome you back for another stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Nstassa Korre Triantopoulos
Reviewed: 9 months ago (01/01/2026)
Date of experience: 12/2025

Everything was perfect

Dear Nstassa Korre Triantopoulos,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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