Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,934 reviews across 10 portals
:
By Brigitte Altmann
Reviewed: 1 year ago (02/10/2025)
Date of experience: 09/2025

Sehr nette Mitarbeiterinnen, alle Fragen wurden höflich und kompetent beantwortet

Dear Brigitte Altmann,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that our team could assist you and answer all your questions with competence and care.

Providing attentive service is always our priority, and your recognition is truly appreciated.

We would be delighted to welcome you again on a future trip to Budapest and to have the opportunity to make your stay just as pleasant once more.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (02/10/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear Prokopiou,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Tamer
Reviewed: 1 year ago (30/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear Tamer,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Shalom
Reviewed: 1 year ago (30/09/2025)
Date of experience: 09/2025

Very good

Dear Shalom,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Silvia
Reviewed: 1 year ago (29/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear Silvia,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (29/09/2025)
Date of experience: 09/2025

muy buena ubiación y habitaciones confortables, y desayuno variado

Dear Canela Llaurado,

Thank you very much for sharing your feedback.

We are delighted to hear that you enjoyed our central location, the comfort of your room, and the variety offered at breakfast.

It is wonderful to know that everything met your expectations and contributed to a pleasant stay.

We truly appreciate your kind words and would be happy to welcome you again on your next visit to the city.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Inna
Reviewed: 1 year ago (29/09/2025)
Date of experience: 09/2025

Very good location. Hotel is nice.

Dear Inna,

Thank you for sharing your feedback.

We are glad to hear that you enjoyed our central location and found the hotel to your liking.

Our team takes pride in providing a comfortable and welcoming environment for all our guests, and it’s wonderful to know that your stay reflected that.

We look forward to welcoming you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Silvia
Reviewed: 1 year ago (28/09/2025)
Date of experience: 09/2025

Positivo con qualche accorgimento per migliorare.

Dear Silvia,

Thank you for sharing your feedback.

We are pleased to hear that there were positive aspects of your stay.

Our team works to maintain a high standard of cleanliness throughout the hotel, and your comments regarding the bathroom will be taken into consideration as we continue to review and enhance our housekeeping procedures.

Regarding breakfast, we strive to offer a variety of fresh items, including pastries, and your observations will help us evaluate ways to maintain their freshness throughout service.

We appreciate your input and look forward to welcoming you again on a future visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Giuliana
Reviewed: 1 year ago (28/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear Giuliana,

Thank you for taking the time to share your feedback.

We are glad to hear that your overall stay was a good one.

Your comments regarding the noise from the breakfast room and the desire for a wider variety of sweet breakfast options are very much appreciated, as they help us better understand the preferences of our guests.

We are pleased that you chose our hotel for your visit, and we hope to have the pleasure of welcoming you back on your next trip to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Gustavo salazar
Reviewed: 1 year ago (28/09/2025)
Date of experience: 09/2025

La ubicacion muy buena, desayuno bien, amabilidad la podria diferenciar en 2 partes, a mi llegada estuvo en recepcion una srta que no hizo el minimo esfuerzo para comunicarse conmigo, nunca nas la vi y muy por el contrario los dias posteriores estuvo una srta pequeña de lentes que fue suoer amable y estuvo siempre pendiente de mi maleta que no llegaba, muy empatica y siempre con una sonrisa, solo por eso les daria 100😊

Dear Gustavo Salazar,

Thank you for taking the time to share your impressions of your stay.

We are glad to read that you enjoyed the central location, the breakfast selection, and most of all the attentive service provided by our colleague at reception.

Your kind words about her friendliness and support will certainly be shared with her, as such feedback is truly motivating for the team.

We also appreciate your observation regarding the breakfast variety, as it helps us to further improve the experience for our guests.

It is a pleasure to know that, thanks to the service and atmosphere, you would rate your stay so highly, and we look forward to welcoming you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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