Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,983 reviews across 10 portals
:
By Karine
Reviewed: 1 year ago (14/07/2025)
Date of experience: 07/2025

Le frigo dans la chambre est un plus. La vue de notre chambre pas terrible, vu sur la montée de l ascenseur et de notre chambre nous entendions lorsqu'il était en fonction. Hôtel propre et bien situé.

Dear Karine,

Thank you for taking the time to share your detailed feedback.

We're pleased to hear you appreciated the cleanliness of the hotel, the central location, and the convenience of having a fridge in the room.

Your comments regarding the breakfast experience and room view have been noted and will be shared with the relevant departments.

We always value observations like yours, as they help us continue to improve.

It would be a pleasure to welcome you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Jm
Reviewed: 1 year ago (13/07/2025)
Date of experience: 07/2025

Bastante buena.

Dear Jm,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Jan
Reviewed: 1 year ago (11/07/2025)
Date of experience: 07/2025

Here’s a polished review you could use for the Promenade Hotel in Budapest:

⸻

⭐️⭐️⭐️⭐️⭐️

We had a wonderful stay at the Promenade Hotel in Budapest, made truly exceptional thanks to Sonia at the front desk. When our flight was unexpectedly canceled and we couldn’t get through to the airline on our own phones, Sonia went above and beyond: she called the airline herself, patiently handled everything, and arranged a new flight for us. We will be ever so grateful for her kindness and dedication.

Beyond the outstanding service, the hotel is in a perfect location for exploring all the sights Budapest has to offer. The metro station nearby made it especially easy to visit the Széchenyi Baths and other landmarks. We couldn’t have asked for a better experience!

Highly recommended!

Dear Jan,

Thank you very much for your kind review and for highlighting Szonja’s exceptional assistance.

We’re delighted to hear that her dedication made such a positive difference during your stay and will make sure to pass along your kind words to her.

It’s wonderful to know that our central location and service helped make your stay in Budapest so enjoyable.

We appreciate your recommendation and look forward to welcoming you back on your next visit!

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Tzilit Tito
Reviewed: 1 year ago (10/07/2025)
Date of experience: 07/2025

The noice of the elevator was too strong at nights and it was hard for us to sleep. Also the matress was not comfortable. The man in the reception tried to help us kindly , but it was not helpfull. The location is great. The room was clean.

Dear Tzilit Tito,

Thank you for sharing your experience with us.

We're glad to hear you appreciated the central location, the cleanliness of the room, and the attentive assistance from our reception team.

Your suggestions regarding the breakfast selection are very helpful as well as your comment regarding the elevator noise.

Both will certainly be taken into consideration and shared with the relevant team.

We hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (09/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Dear Marina,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (09/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Dear Bachar,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (08/07/2025)
Date of experience: 06/2025

Guest has not commented on review

Dear Jikia,

Thank you for your feedback.

We're glad you took the time to share your thoughts and that you had a generally positive experience during your stay.

We value your constructive feedback.

Should you need any additional items during your stay, our team at reception is always available to assist.

We hope you enjoyed your time with us and look forward to welcoming you again.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (08/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Dear Ukueva,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Cataldi
Reviewed: 1 year ago (06/07/2025)
Date of experience: 07/2025

Ok nel complesso

Dear Cataldi,

Thank you for sharing your feedback.

We're glad to hear that your overall experience was satisfactory.

Your comments about the sweet breakfast options and the croissants are noted and will be shared with the relevant team.

We hope to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Lysko
Reviewed: 1 year ago (05/07/2025)
Date of experience: 07/2025

Lokalizacja hotelu, standard pokoju i śniadanie rewelacyjne. Zdecydowanie polecam ten hotel.

Dear Lysko,

Thank you very much for your kind words and for recommending our hotel.

We're delighted to know that you enjoyed the location, the room, and the breakfast.

Your suggestion regarding the egg options is greatly appreciated and will be shared with the team.

We hope to welcome you back again soon!

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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