Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,932 reviews across 10 portals
:
By Roberta
Reviewed: 4 months ago (17/06/2026)
Date of experience: 06/2026

Ottima solo la posizione

Dear Roberta,

We appreciate you taking the time to share your experience with us.

We are pleased to hear that you enjoyed our central location and appreciated the modern design of our rooms. Being situated in the heart of Budapest is one of the features most valued by our guests, and we are delighted that it contributed positively to your stay.

We also value your detailed feedback regarding room comfort, housekeeping, breakfast, and service. Guest observations concerning cleanliness, room maintenance, noise levels, and breakfast expectations are important to us, as they help us continuously evaluate our operations and identify opportunities for improvement. We likewise take comments regarding service standards seriously, as providing professional and welcoming hospitality remains one of our highest priorities.

Guests are always encouraged to contact our reception team during their stay should any concerns arise, as we are happy to assist wherever possible and do our best to find suitable solutions based on availability and circumstances at the time.

We appreciate you sharing your impressions with us and, we hope to have the opportunity to welcome you again and provide an even more enjoyable experience in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (17/06/2026)
Date of experience: 06/2026

No choise

Dear Veronika,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Chris
Reviewed: 4 months ago (09/06/2026)
Date of experience: 06/2026

Das Hotel ist sehr zentral gelegen. Die meisten Attraktionen und Sehenswürdigkeiten sind gut zu Fuss erreichbar. Zudem hat man um das Hotel gute Einkaufsmöglichkeiten und Verpflegungsmöglichkeiten.

Dear Chris,

We appreciate you sharing your thoughts following your stay with us.

It is wonderful to hear that you enjoyed our central location and found it convenient for exploring Budapest on foot. Being within easy walking distance of many of the city's most popular attractions, as well as numerous shops, cafés, and restaurants, is one of the aspects of our hotel that guests appreciate most, and we are delighted that it enhanced your visit.

We are also pleased to learn that you enjoyed the breakfast and found it to be of good quality. At the same time, we appreciate your suggestions regarding greater variety and the size of the breakfast room. Feedback such as yours is very valuable, as it helps us better understand our guests' expectations and continuously evaluate the overall breakfast experience.

We appreciate that you chose our hotel for your stay in Budapest and hope to have the pleasure of welcoming you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (06/06/2026)
Date of experience: 06/2026

Hôtel très bien.

Dear TESSIER,

Thank you for taking the time to share your feedback with us.

We are delighted to hear that you found the hotel very good and that you enjoyed your overall stay. Positive comments such as yours are always encouraging for our team and reflect our ongoing commitment to providing a comfortable and enjoyable experience for our guests.

We also appreciate your remarks regarding the breakfast area. During periods of high occupancy, breakfast can be particularly popular, and we understand that this may occasionally result in waiting times for seating. Guest feedback on this aspect is valuable, as it helps us continuously evaluate the overall breakfast experience and guest comfort.

We greatly appreciate your review and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Mutlu Guner
Reviewed: 4 months ago (01/06/2026)
Date of experience: 05/2026

Ruined by the airport transfer experience. Charged 4 times regular price.

No Public Name
Reviewed: 4 months ago (31/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Skrobisz,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Vuelvo otra vez en bebé
Reviewed: 4 months ago (31/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Vuelvo otra vez en bebé,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Bev Richards
Reviewed: 4 months ago (30/05/2026)
Date of experience: 05/2026

Only good thing was the location, handy to food outlets

Dear Bev Richards,

Thank you for taking the time to share your detailed feedback regarding your stay.

We appreciate your positive remarks about our central location and we are pleased that you found it convenient for accessing nearby restaurants and exploring the city.

We also value your comments regarding the room allocation upon arrival, the condition of the room, and the housekeeping details you encountered. Guest feedback concerning room preparation and overall comfort is extremely important, as it helps us continuously monitor and refine our operational standards. We are pleased to note that you found the experience improved during the remainder of your stay.

In addition, we appreciate your suggestion regarding the breakfast area and toaster capacity. Practical observations from our guests help us evaluate how we can further enhance the breakfast experience, particularly during busier periods.

Thank you once again for sharing your impressions with us. Your feedback is valuable and contributes to the ongoing review of our services and facilities. We wish you all the best in your future travels and appreciate that you chose our hotel during your visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (29/05/2026)
Date of experience: 05/2026

Very nice stay, everyone courtesy and helpful so much!! Thank you!!

Dear Fagen Wirges,

Thank you very much for your kind words and for sharing your experience with us.

We are delighted to hear that you had a very pleasant stay and that our team made such a positive impression. Providing courteous, helpful, and attentive service is something we strive for every day, so it is especially rewarding to know that our efforts contributed to your enjoyment of the stay.

Your appreciation means a great deal to our entire staff and serves as wonderful motivation to continue delivering the highest level of hospitality to our guests.

Thank you once again for choosing our hotel. It was a pleasure to have you as our guest, and we hope to have the opportunity to host you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Ana
Reviewed: 4 months ago (28/05/2026)
Date of experience: 05/2026

Every think well

Dear Ana,

Thank you for your kind feedback.

We are pleased to hear that everything met your expectations overall and that your experience was positive. It is always rewarding for our team to know that guests enjoyed their time with us.

We also appreciate your comment regarding the space in the breakfast area. We understand that during busier periods the breakfast room can feel more compact, and guest feedback on seating comfort and flow is very helpful for us when reviewing and improving the overall breakfast experience.

Thank you once again for choosing our hotel. We value your impressions and hope to have the opportunity to welcome you back in the future for another pleasant stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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