Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,956 reviews across 14 portals
:
By bonefone
Reviewed: 4 weeks ago (13/04/2026)
Date of experience: 04/2026

La ubicación es excelente, la habitación tenia un buen tamaño, la cama era comoda, la limpieza deja un poco que desear y el desayuno es bueno. Algunos recepcionistas son bastante antipaticos, siempre con cara de palo y poco colaborativos.

Dear bonefone,

Thank you for taking the time to share your detailed feedback.

We are pleased to hear that you appreciated our central location, the comfortable bed, and the overall size of the room, as well as your positive impression of the breakfast. It is always rewarding to know that these aspects contributed to an enjoyable stay.

We also take note of your comments regarding cleanliness and the bathroom maintenance. High standards of housekeeping are a priority for us, and your observations are valuable in helping us review our procedures and ensure consistency in all areas.

Regarding your remarks about the reception team, we value all guest impressions of our service. Providing professional, friendly, and helpful assistance is a key priority, and feedback such as yours is taken into account as part of our ongoing efforts to ensure consistent service quality across all shifts.

Your comments are important to us, and we appreciate the time you took to share them.

We hope to have the opportunity to provide you with a more seamless experience in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 weeks ago (13/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear FRANCESCA,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Preziosa
Reviewed: 4 weeks ago (12/04/2026)
Date of experience: 04/2026

Buono

Dear Preziosa,

We appreciate you taking the time to share your impressions.

It is great to know that you had a good overall stay and enjoyed the breakfast. Starting the day with a satisfying meal is an important part of the experience we aim to provide for our guests.

We also value your remarks regarding the variety and the size of the breakfast area. Feedback like yours plays an important role in helping us review and further develop our services to better meet expectations.

Thank you again for your comments. We hope to have the chance to host you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (11/04/2026)
Date of experience: 04/2026

De ligging van het hotel was perfect. Ondanks dat het midden in het centrum lag, was het heel rustig.
Ligging van onze kamer was echter niet best. Buiten het feit dat we uitkeken op een blinde muur en de lift die aan de buitenkant hing, hadden we veel geluidsoverlast van deze lift.

Dear de Haan,

Thank you for taking the time to share your detailed feedback.

We are pleased to hear that you appreciated our central yet quiet location, which allows guests to enjoy the advantages of the city center while still having a restful environment.

We also take note of your comments regarding the room location and the elevator noise. Due to the layout of the building, some rooms are positioned closer to the lift shaft, where operational sounds may be more noticeable. Guests are always welcome to indicate their preferences in advance or during their stay, including quieter room locations, and our team does its best to accommodate such requests subject to availability.

Your observations regarding the breakfast are equally appreciated. We are glad to hear that you found the presentation and overall hygiene to be satisfactory, and your comment about the bakery items is valuable, as it helps us continuously review the quality and freshness of our offerings.

Thank you once again for your constructive feedback. We hope to have the opportunity to welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Kathi Aitchison
Reviewed: 5 weeks ago (11/04/2026)
Date of experience: 04/2026

Great location, very comfortable room.

Dear Kathi Aitchison,

Thank you very much for your kind feedback.

We are delighted to hear that you enjoyed our central location and found your room very comfortable. Being centrally situated allows our guests to easily explore the city and access many attractions, restaurants, and shops within walking distance, and providing a comfortable and convenient stay is very important to us.

It is rewarding to know that these aspects contributed positively to your experience.

Thank you once again for your comments. We hope to have the opportunity to welcome you again for another just as enjoyable stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (10/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Johansson,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (09/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Fleig,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (08/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Mironov,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 weeks ago (08/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Yavuz,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By DANIELA
Reviewed: 5 weeks ago (08/04/2026)
Date of experience: 04/2026

NEL COMPLESSO SIAMO STATI BENE

Dear DANIELA,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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