Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,002 reviews across 10 portals
:
No Public Name
Reviewed: 1 year ago (16/01/2025)
Date of experience: 01/2025

The location is amazing at the center of the vaci street which is close to everything
And service amazing also

Dear Khoury salameh,

Thank you for your kind words about our location and service!

We’re thrilled to hear that you enjoyed your stay.

We appreciate your suggestion regarding the breakfast options too and will certainly take it into consideration as we continue to enhance our offerings.

We look forward to welcoming you back soon!

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Eszter
Reviewed: 1 year ago (15/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Eszter,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By rehan shams
Reviewed: 1 year ago (14/01/2025)
Date of experience: 01/2025

1) i was charged euro 38 for the taxi which never reached airport on time. i booked it through booking.com and details were sent. No confirmation was received on my email for taxi confirmation, driver name etc however i waited at the airport for some time and the left for hotel.
2) i took another taxi however i got a call on the way from the hotel that driver is waiting. i was told that driver was waiting but i couldn't find him at airport. I asked for the driver photo for confirmation but it was not provided
3) reception ronald told me that benefit of doubt should be given to taxi driver . Kindly reimburse the amount

No Public Name
Reviewed: 1 year ago (14/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Chaves,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (12/01/2025)
Date of experience: 01/2025

Muy buena

Dear ENRIQUE,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (07/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Dumestre Coustouzy,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (07/01/2025)
Date of experience: 01/2025

Muy buena, quitando el olor al entrar en la habitacion

Dear Redondo Ruiz,

Thank you for sharing your feedback with us. We’re delighted to hear that you found your stay very good, and we truly appreciate your positive note.

Your comment regarding the smell upon entering the room has been noted. We take all feedback seriously and will ensure that this aspect is looked into to enhance the comfort of our future guests.

It was a pleasure to have you with us, and we hope to welcome you back again soon!

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 1 year ago (06/01/2025)
Date of experience: 01/2025

Everything was good but bed and pillows are soft

Dear Angebrandt,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Szonja Sárándi
Front Office Manager
By Richie
Reviewed: 1 year ago (06/01/2025)
Date of experience: 01/2025

Not too bad.

Dear Richie,

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your stay. If there’s anything specific that stood out to you or areas where we can enhance your experience, we’d love to hear your thoughts.

We hope to welcome you again in the future and provide an even better stay!

Best regards,
Szonja Sárándi
Front Office Manager
No Public Name
Reviewed: 1 year ago (05/01/2025)
Date of experience: 01/2025

W porządku bardzo

Dear Frelian,

Thank you for your kind review! We’re delighted to hear that you had a very good stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable visit.

Best regards,
Szonja Sárándi
Front Office Manager
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