Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,843 reviews across 16 portals
:
No Public Name
Reviewed: 2 months ago (16/12/2025)
Date of experience: 12/2025

Ottimo

Dear Lauro,

Thank you for sharing your feedback.

We are pleased that you enjoyed your stay at our hotel and found it overall excellent.

We also appreciate your note regarding options for guests with celiac dietary needs.

While our breakfast offers a variety of choices, we recognize the importance of catering to specific dietary requirements and are continuously reviewing our selection to ensure all guests can enjoy a satisfying meal.

We look forward to welcoming you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 2 months ago (15/12/2025)
Date of experience: 12/2025

Excellent experience! Great staff, location, very comfortable, spotless room!! It was perfect for my Christmas Market trip!!

Dear Moore,

Thank you for taking the time to share your experience!

We are thrilled to hear that your stay at our Hotel was excellent in every aspect.

It’s wonderful to know that the staff provided a welcoming and helpful atmosphere, and that the central location made exploring Budapest and the Christmas Market so convenient.

We are also glad that you found your room comfortable and that elevator contributed to a smooth and hassle-free stay.

Knowing that these details made your trip enjoyable means a lot to us.

We look forward to welcoming you back on your next visit to Budapest for another memorable experience!

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Erika
Reviewed: 2 months ago (13/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Erika,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Arnon Manor
Reviewed: 2 months ago (12/12/2025)
Date of experience: 12/2025

Very good , we loved the room and our stay

Dear Arnon Manor,

Thank you for sharing your kind words with us.

It is great to hear that you loved the room and truly enjoyed your stay.

We are pleased that the comfort and atmosphere met your expectations and helped make your visit a positive experience.

We would be happy to welcome you back again and look forward to providing another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 2 months ago (12/12/2025)
Date of experience: 12/2025

Very good. The hotel is very centrally located. A small suggestion is that it would have been nice to have a kettle in the room instead of a coffee machine.

Dear Briffa,

Thank you for sharing your feedback with us.

We are glad to read that you enjoyed our central location and found the breakfast to be very good.

It is great to know that these aspects contributed positively to your stay.

Regarding your suggestion, kettles are available upon request at the reception, and our team is always happy to provide one upon request.

Your comments about the size of the breakfast room are also noted; during peak times it can indeed be busier, and we appreciate your understanding.

We would be delighted to welcome you again and provide another pleasant stay in the heart of the city.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 2 months ago (11/12/2025)
Date of experience: 12/2025

Breakfast was disappointing — the food quality wasn’t great, and we were expecting a standard continental breakfast with scrambled eggs. Instead, there was a “Hungarian style scrambled eggs” dish with no ingredient label, which wasn’t very reassuring.
The room itself had extremely thin walls. We could hear everything from the neighbouring rooms — walking, talking, even shouting. One night, we tried to sleep from 10:30 pm because we had an early morning, but the noise from either the next room or the floor above made it impossible. We eventually called reception, but unfortunately the staff member on duty didn’t take any action. Their response was that “no other rooms complained,” which didn’t make sense and didn’t address the issue.
Overall, the stay was passable, and the location is excellent, but the noise and breakfast experience were disappointing.

Dear Agius,

Thank you for taking the time to share your thorough feedback regarding your stay.

We are pleased to hear that you found our location convenient and central, making it easy to explore the city.

Regarding breakfast, we appreciate your observations about the Hungarian-style scrambled eggs and the importance of clear ingredient labeling.

Your suggestion to provide dishes that align more closely with a traditional continental breakfast is valuable, and it will help us evaluate how we can better cater to a wider range of guest preferences while ensuring transparency and comfort for those with dietary considerations.

We also note your concerns about noise and the thin walls between rooms.

While our building’s layout in the city center means that some sound can travel between rooms, your feedback helps us consider possible improvements to guest comfort and how we can manage these situations more effectively.

We also take your comments regarding staff response seriously and will review how we can enhance assistance in cases where noise impacts guests’ rest.

Your detailed observations are extremely helpful, and we hope to have the opportunity to welcome you back in the future for a stay that fully meets your expectations, providing both comfort and a more relaxed breakfast experience.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 2 months ago (11/12/2025)
Date of experience: 12/2025

Place is perfect to stay! Near everything you need. Safe place to stay. Staff was very helpful, specially Peter! THANKS PETER!
Room was very clean, AC worked perfect, keeping the room warm and breakfast was just very good!
No doubt will choose it again in our next visit

Dear Rabotnicoff,

Thank you so much for your wonderful review and for taking the time to share your experience.

It’s great to hear that our location, cleanliness, and breakfast all added to an enjoyable stay, and I truly appreciate your kind words about the assistance you received.

I’m very glad to know that the room and AC provided the comfort you needed and that you felt safe and well taken care of throughout your visit.

Your intention to return is the best compliment we could receive.

It will be a pleasure to welcome you back on your next trip to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 2 months ago (11/12/2025)
Date of experience: 12/2025

Buono

Dear Sardano,

Thank you very much for your review.

It’s great to hear that everything met your expectations and that you had a pleasant stay with us.

Knowing that our guests leave fully satisfied is always rewarding for our team.

We truly appreciate you taking the time to share your experience, and we look forward to having the pleasure of welcoming you back on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
No Public Name
Reviewed: 2 months ago (10/12/2025)
Date of experience: 12/2025

Muy satisfactoria

Dear Olano Mancisidor,

Thank you for taking the time to share your feedback.

It is great to hear that your stay was satisfactory, and we’re pleased that our services and facilities met your expectations.

Your comments are highly appreciated, and we hope to have the pleasure of welcoming you again whenever your travels bring you back to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
By Tal
Reviewed: 2 months ago (09/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Tal,

Thank you sincerely for taking the time to leave such a kind review.

It’s truly wonderful to know that you found our hotel to offer great value and that both the central location and the cleanliness of your room contributed to an enjoyable stay.

Our team works with care to ensure guests feel comfortable and well taken care of, so it is especially rewarding to hear that the room met your expectations in both comfort and upkeep.

Knowing that the location made it easy for you to explore the city is also a pleasure—being right in the heart of Budapest is something many guests find convenient, and we're glad it enhanced your experience as well.

Your positive impressions mean a lot to us, and we would be delighted to welcome you back whenever your travels bring you again to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade City Hotel
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