Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,999 reviews across 14 portals
:
By Victor Sanchez Garcia
Reviewed: 2 months ago (26/04/2026)
Date of experience: 04/2026

Muy buena ubicacion, es lo mas destacable. El resto regular, habitaciones muy pequeñas, la bañera muy alta para entrar y salir con riesgo.

Dear Victor Sanchez Garcia

Thank you for taking the time to share your detailed feedback.

We are pleased to hear that you found our location to be excellent, as being situated in the heart of the city is one of the key advantages we offer our guests.

We also take careful note of your comments regarding the room size and the bathroom setup. Due to the building’s layout and city-center positioning, room dimensions can vary, and certain features such as bathroom setup may differ across room types. Guest feedback is valuable in helping us better understand how these aspects are experienced and our team is always happy to help.

Your observations regarding cleanliness are particularly important. Maintaining consistent housekeeping standards is a key priority, and your remarks help us review procedures and ensure that attention to detail is upheld throughout the stay.

We also acknowledge your feedback about the breakfast experience. Your comments on the quality, freshness of items, and the replenishment process are noted, as they support our ongoing efforts to evaluate and improve both the selection and the service flow, especially during busier periods. The size of the breakfast area and resulting waiting times are also aspects we continuously monitor.

We truly appreciate your comprehensive and constructive feedback, as it provides valuable insight into several areas of the guest experience.

Your comments are taken into consideration as we continue working on further improvements, and we hope to have the opportunity of providing you with an even more satisfying stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (25/04/2026)
Date of experience: 04/2026

Good the reception staff were excellent
Extremely helpful

Dear Statham,

Thank you for your review.

We are delighted to hear that you enjoyed your stay with us and that our reception team made such a positive impression. Providing helpful, attentive, and professional service is a key priority for us, and it is very rewarding to know that this was reflected in your experience.

Your kind words are greatly appreciated, and we would be pleased to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (25/04/2026)
Date of experience: 04/2026

Excellent, comfortable beds. Quite In the middle of the restaurant and bar area. Friendly staff.

Dear Wallace,

Thank you for sharing your feedback.

We are delighted to hear that you found the beds comfortable and enjoyed the quiet atmosphere, even while being located in the heart of the restaurant and bar area. Creating a relaxing environment in such a central setting is something we place great importance on.

It is also very rewarding to know that our staff made a positive impression with their friendly service. Your kind comments are truly appreciated.

We would be happy to welcome you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Ann Lee
Reviewed: 2 months ago (24/04/2026)
Date of experience: 04/2026

Very cozy room in a great location with a wonderful breakfast

Dear Ann Lee,

Thank you for your kind feedback.

We are delighted to hear that you enjoyed the cozy atmosphere of your room and found our location convenient for your stay. It is especially rewarding to know that the breakfast met your expectations and was a highlight of your experience.

Your comments are greatly appreciated, and we are pleased that you had such a satisfying stay. We would be glad to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (23/04/2026)
Date of experience: 04/2026

sono abbastanza soddisfatta

Dear Carla,

Thank you for sharing your feedback.

We are pleased to hear that you were overall satisfied with your stay, and that your experience met your expectations.

We also take note of your comment regarding the selection of sweet items at breakfast. Guest preferences are very important to us, and feedback like yours helps us continuously review and refine our offerings to better cater to a wider range of tastes.

We appreciate your remarks and would be happy to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (22/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Saguna,

Thank you for sharing your feedback.

We are pleased to see that you had a generally enjoyable stay with us and also take note of your comments regarding the breakfast. Your observation about the pastries is appreciated, as it helps us review the consistency and freshness of the selection throughout the service.

In addition, your remarks about the service during busier periods are valuable. At peak times, the breakfast area can become more active, and feedback like yours helps us evaluate how we can better manage the flow and ensure a smoother experience for our guests.

We appreciate your comments and hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (20/04/2026)
Date of experience: 04/2026

Bien

Dear Aranda Bollero,

Thank you for taking the time to share your feedback.

We are pleased to hear that you had a good overall experience during your stay. Your comments are appreciated and help us better understand our guests’ preferences.

We also take note of your suggestion regarding a wider variety of savory options at breakfast. Feedback like yours is valuable, as it supports our ongoing efforts to review and enhance our selection to better meet different tastes.

Thank you again for your remarks. We would be glad to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (19/04/2026)
Date of experience: 04/2026

This is a nice hotel, well located and the overall experience was great. I would recommend this hotel for it's cleanliness overall and location. The breakfast was the only little let down

Dear Trevor,

Thank you for taking the time to share your feedback.

We are pleased to hear that you had an overall great experience and that you appreciated our central location, which provides convenient access to the city’s main attractions, as well as the cleanliness maintained throughout the property. These elements are central to the standard of service we aim to deliver, and it is very rewarding to know they contributed positively to your stay.

We also take note of your comments regarding the breakfast service. Your suggestion about implementing time slots is valuable, as it reflects guest interest in improving flow and comfort during busy periods. Feedback like yours helps us continuously evaluate how we manage seating and service organization.

Regarding the coffee machine, we appreciate your observation about the technical issue with the milk system. Equipment performance is regularly monitored, and your comment contributes to our ongoing focus on maintaining reliable breakfast facilities. We also take note of your remark regarding the toaster, as guest input is useful when reviewing the condition and suitability of our equipment.

We sincerely appreciate your constructive observations and your recommendation. We would be delighted to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (19/04/2026)
Date of experience: 04/2026

Discreto, quello che fa prendere punti è la posizione

Dear Taroni

Thank you for taking the time to share your thoughts regarding your recent stay with us.

We are pleased to know that you appreciated our central location, which allows easy access to many of the city’s main attractions.

We also take careful note of your comments regarding housekeeping. Room servicing is carried out regularly, and guest feedback such as yours is important in helping us review our procedures and ensure that all aspects, including linen changes and presentation, meet the expected standards.

Your remarks about the breakfast service are equally valuable. Ensuring that items are consistently replenished throughout the service period is an important part of delivering a satisfactory experience, and your observations help us assess how this is managed, particularly toward the end of the breakfast hours.

We appreciate your constructive feedback and hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (19/04/2026)
Date of experience: 04/2026

Very well located and quiet room. Fair price

Dear Knudsen,

Thank you for taking the time to share your feedback.

We are pleased to hear that you appreciated our central location, the quiet atmosphere of the room, and the overall value for money. Providing a convenient and comfortable base for exploring the city is an important aspect of the experience we aim to offer.

We also take note of your comments regarding the room size and noise perception. Room layouts and positioning can vary within the building, and guest impressions are valuable in helping us better understand these aspects.

Your observations about the breakfast service are equally important. During busier periods, maintaining a continuous replenishment of items can be more challenging, and feedback such as yours helps us review the organization and efficiency of the service.

We appreciate your detailed remarks and would be glad to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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