Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,932 reviews across 10 portals
:
No Public Name
Reviewed: 5 months ago (20/05/2026)
Date of experience: 05/2026

Muito positiva. O staff foi sempre simpático e prestativo e o quarto tinha boas condições.
Apenas tenho a reparar que deviam mudar o sabonete liquido que deixam para o duche pois quase não faz espuma e é difícil tomar banho com ele. Aliás, como não faz espuma, acabamos por tirar muito mais produto e gastar-vos mais. Vocês também saem a perder.

Dear Dias,

Thank you for taking the time to share such detailed and thoughtful feedback regarding your stay.

We are delighted to hear that your overall experience was very positive and that you found our staff consistently friendly and helpful. It is equally rewarding to know that you were satisfied with the condition of the room, as guest comfort and attentive service remain among our highest priorities.

We also appreciate your comments regarding the shower amenities. Guest observations about in-room products are valuable and help us better understand preferences and expectations related to comfort and convenience during a stay.

Thank you as well for your suggestion concerning hot milk availability at breakfast. Feedback regarding breakfast equipment and additional options is important to us, as it supports the continuous review of our services and helps us accommodate a wider range of guest preferences.

Your remarks are sincerely appreciated, and we value the time you took to share them with us. It was a pleasure to host you, and we hope to have the opportunity to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Jovan
Reviewed: 5 months ago (19/05/2026)
Date of experience: 05/2026

Great, although some rooms never elevator are noisy.

Dear Jovan,

Thank you for sharing your feedback with us.

We are pleased to hear that you had a great overall experience during your stay. Positive impressions from our guests are always appreciated and serve as valuable encouragement for our team.

We also take note of your comment regarding noise in rooms located closer to the elevator area. As room locations within the building may influence the overall experience, guests are always welcome to inform us of their preferences in advance or during their stay, and our team will gladly do everything possible to assist with available alternatives, subject to availability.

Thank you once again for your remarks. Guest feedback is highly valued and helps us continuously monitor and improve the comfort of our services. We would be pleased to host you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (18/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Dunkang,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

Très bonne, calme, bonne situation géographique

Dear Albert,

Thank you very much for your kind feedback.

We are delighted to hear that you enjoyed your stay and appreciated the quiet atmosphere as well as our location. Providing a comfortable environment in a central setting is something we strive to offer all our guests, and it is rewarding to know these aspects contributed positively to your experience.

Thank you as well for your practical suggestion regarding an additional toaster at breakfast. Guest feedback about the breakfast setup and convenience is valuable to us, as it helps us continuously review ways to improve efficiency and comfort during busier breakfast periods.

We truly appreciate your comments and thank you for taking the time to share your experience. We would be delighted to welcome you back for another pleasant stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Lynn Stirling
Reviewed: 5 months ago (16/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Lynn Stirling,

Thank you for taking the time to share your detailed feedback regarding your stay.

We are pleased to hear that you found our staff helpful when assistance was needed. Providing attentive and supportive service to our guests is very important to us, and your kind remark is greatly appreciated.

We also take careful note of your observations regarding the breakfast experience. Feedback concerning the variety of hot food options, the quality of pastries and breads, waiting times at the coffee machine, and the replenishment of items such as cutlery, cups, milk, and dishes is valuable and helps us continuously review the efficiency and organisation of the breakfast service.

Ensuring that breakfast remains well stocked throughout service hours and offers a comfortable experience for guests is something we consider important, and comments such as yours contribute to ongoing improvements.

Thank you once again for sharing your impressions with us. We hope to have the opportunity to welcoming you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Berk
Reviewed: 5 months ago (13/05/2026)
Date of experience: 05/2026

Wonderfull

Dear Berk,

Thank you very much for your kind feedback.

We are delighted to hear that you had a wonderful overall experience during your stay. Positive impressions from our guests are always highly appreciated and serve as great encouragement for our entire team.

We also thank you for your suggestion regarding a wider selection of cheeses at breakfast as well. Guest feedback about the breakfast variety is valuable to us, as it helps us continuously review and improve the range of options offered to accommodate different preferences and tastes.

We truly appreciate your remarks and thank you for taking the time to share your experience with us. We would be delighted to welcome you back for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (13/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Ergun,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Erika Souza
Reviewed: 5 months ago (10/05/2026)
Date of experience: 05/2026

Muito boa

Dear Erika Souza,

Thank you for taking the time to share your feedback.

We are pleased to know that you had a good overall experience during your stay. Positive impressions from our guests are always appreciated and serve as valuable encouragement for our team.

Thank you as well for your suggestion regarding greater variety at breakfast. Guest feedback concerning the breakfast selection is important to us, as it helps us continuously review and improve the range of options offered to accommodate different tastes and preferences.

We truly value your comments and appreciate you sharing your experience with us. We would be delighted to welcome you back again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Nyiri Zoltán
Reviewed: 5 months ago (10/05/2026)
Date of experience: 05/2026

A recepción egy fiatal kolléga nem volt túl kedves. Arra hogy: "Jó estét" az volt a válasz hogy: "Mi?"

Kedves Nyiri Zoltán,

Köszönjük, hogy megosztotta velünk tapasztalatait.

Tudomásul vettük észrevételét a recepción tapasztalt kommunikációval kapcsolatban. A vendégekkel való udvarias, segítőkész kommunikáció és a barátságos hozzáállás kiemelten fontos számunkra, ezért az ilyen visszajelzések értékesek, és segítenek abban, hogy folyamatosan figyelemmel kísérjük és fejlesszük a vendégélményt.

Köszönjük továbbá megjegyzését a reggeli kínálatával és a reggeliző terület méretével kapcsolatban. A választékra, valamint a reggeli alatti komfortérzetre vonatkozó visszajelzések fontos szerepet játszanak abban, hogy folyamatosan értékeljük és fejlesszük a vendégélményt, különösen a forgalmasabb időszakokban.

Észrevételeit nagyra értékeljük, és köszönjük. Reméljük, a jövőben ismét vendégeink között üdvözölhetjük.

Üdvözlettel,
Sajtár Péter
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (09/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Guerdon,

Thank you for sharing your review with us.

We're delighted to see that you had a generally positive experience during your stay, and take careful note of your comments concerning the availability of bowls and spoons, as well as the replenishment of certain breakfast items during the morning service. Ensuring that crockery, hot dishes, and beverages remain consistently available throughout breakfast hours is an important part of creating a smooth and comfortable experience for our guests.

Your observations regarding the pastries and bread selection are equally appreciated. Guest feedback on both variety and quality is valuable to us and helps support the continuous review of our breakfast offering.

We also note your remarks about waiting times for freshly prepared items, such as scrambled eggs and coffee. During busier periods, certain products may require replenishment, and comments such as yours help us evaluate the efficiency and overall flow of the breakfast service more closely.

Thank you once again for your constructive feedback which we have already shared with the relevant team. Guest opinions are greatly appreciated and play an important role in helping us continuously improve the experience we provide.

We hope to have the opportunity of hosting you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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