Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,932 reviews across 10 portals
:
By giulia
Reviewed: 5 months ago (09/05/2026)
Date of experience: 05/2026

ottimo hotel per turisti, in una posizione eccellente, con personale gentile. Da migliorare però l’insonorizzazione delle camere

Dear Giulia,

Thank you for taking the time to share your detailed feedback.

We are delighted to hear that you enjoyed our central location and found the hotel to be a convenient choice for exploring the city. It is also very rewarding to know that our staff left a positive impression with their friendly and welcoming service.

We also take careful note of your comments regarding the sound insulation of the rooms. Due to the layout of the building, certain rooms located closer to common areas may occasionally experience more noticeable noise during the morning hours. Guests are always welcome to inform us of their room preferences in advance or during their stay, and our team will always do its best to assist with available alternatives whenever possible.

Your remarks regarding the breakfast selection are equally appreciated. Feedback and suggestions such as adding more sweet options, including pastries and croissants, are valuable and help us continuously review and improve the variety offered to our guests.

Thank you once again for your thoughtful comments. We would be very pleased to welcome you back for another enjoyable stay in Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By RIKA
Reviewed: 5 months ago (09/05/2026)
Date of experience: 05/2026

とても清潔で明るいホテルです。

Dear RIKA,

We appreciate you sharing your feedback with us.

It is wonderful to hear that you found the hotel clean and bright, as maintaining a welcoming atmosphere and high standards of cleanliness are very important priorities for our team. Positive remarks such as yours are always encouraging and greatly valued.

Thank you as well for your suggestion regarding additional space in the breakfast area. Guest comfort during breakfast service is important to us, and feedback like yours helps us better understand the experience during busier periods and continue evaluating ways to improve the overall flow and comfort of the morning service.

Your comments are sincerely appreciated, and we would be delighted to welcome you back for another pleasant stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Boris Braginsky
Reviewed: 5 months ago (08/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Boris Braginsky,

Thank you very much for your wonderful feedback.

We are truly delighted to know that you had such a positive experience and that your impression of the hotel was so enthusiastic. Comments like yours are incredibly rewarding for our entire team and serve as wonderful motivation for us all.

It is also greatly appreciated that you did not feel there was anything missing from the breakfast experience. Knowing that our selection and service met your expectations so completely is very encouraging.

Thank you once again for your kind words and support. We would be delighted to welcome you back for another memorable stay in Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (05/05/2026)
Date of experience: 05/2026

Super

Dear Basque,

Thank you very much for your thoughts regarding your stay.

We are delighted to hear that you had a pleasant overall stay with us. It is also greatly appreciated that you took the time to share your suggestions regarding the breakfast service.

Your recommendations concerning additional hot breakfast options, such as eggs and bacon, as well as your comments about the toaster, are valuable and helpful for us as we continuously review and improve the breakfast experience we provide for our guests.

Constructive feedback such as yours plays an important role in helping us further enhance both the variety and the efficiency of the morning service.

We truly appreciate your remarks and have already passed them along to the relevant team.

We hope to have the pleasure of welcoming you again for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (04/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Bogucki,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (03/05/2026)
Date of experience: 05/2026

Very good

Dear Wright,

We appreciate you taking the time to share your feedback.

We are pleased to know that you had a very good overall experience during your stay. Your positive impression is greatly appreciated.

At the same time, we take careful note of your comments regarding the breakfast service. Ensuring that food items and crockery are promptly replenished is an essential part of maintaining a smooth and comfortable breakfast experience, and your observations are valuable in helping us review this aspect more closely.

We also thank you for your remark about the size of the breakfast area. During peak periods, the space may feel more limited, and feedback such as yours supports our ongoing efforts to improve the overall flow and guest comfort.

We truly value your input and hope to have the opportunity to welcome you again for an even more seamless and enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (03/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Kaya,

We appreciate your kind message.

It is wonderful to hear that you are planning to return, as this is one of the greatest compliments we can receive.

Knowing that you had a positive experience and would choose our hotel again is very rewarding for our entire team.

We look forward to welcoming you back for another pleasant and comfortable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Glenn McNaughton
Reviewed: 5 months ago (03/05/2026)
Date of experience: 05/2026

Average for the money we paid, good location but shower was not good, screen door swung open unless we wedged it + we had to climb into it through a little corner, also no power in shower

Dear Glenn McNaughton,

We appreciate you taking the time to share your experience.

It is good to hear that you were satisfied with the central location and the room size, as these are important aspects of a comfortable stay in the city.

We also take careful note of your comments regarding the early morning noise. Being situated in a lively urban area, some external activity may be noticeable at certain times of the day, especially in the street facing rooms and with the windows open . Guests are always welcome to inform us of their preference for quieter room locations, and our team will do its best to accommodate such requests, subject to availability.

Your remarks about the bathroom setup and the shower fixture are equally important and had been passed along to our maintenance. Feedback like this helps us monitor the condition and usability of in-room facilities and ensures that these aspects receive the necessary attention.

Regarding your interaction at the reception, your experience is noted. Assisting guests in a helpful and solution-oriented manner is a key priority, and comments such as yours are valuable in reviewing how situations are handled.

We truly value your feedback and hope to have the opportunity to welcome you again, ensuring an even more seamless and comfortable experience on a future stay.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Maria
Reviewed: 5 months ago (03/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Maria,

Thank you for taking the time to share your review.

We take note of your comment regarding the timing of housekeeping service. Our housekeeping team begins operations at 08:00 and prioritises departure rooms first, in order to prepare them for incoming guests, followed by occupied rooms throughout the day.

We understand that rest and comfort are important, and guests are always welcome to inform the reception of their preferred cleaning time or to use the “Do Not Disturb” sign when they wish to rest uninterrupted. Our team will always do its best to accommodate individual preferences, subject to daily operations.

We appreciate your feedback and would be happy to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (01/05/2026)
Date of experience: 04/2026

Al nostro arrivo ci hanno comunicato di dover andare in un altro Hotel a 90 metri da lí, tutto già pagato, perciò queste risposte si basano sull'esperienza avuta al La Prima Fashion Hotel.
È sicuramente stato un bell'upgrade ed è a dato tutto bene. Camera pulita, spaziosa e molto bella.

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