Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,934 reviews across 10 portals
:
By Ilonka Foster
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

The location was very good and we would stay there again. The elevator was delayed in the morning due to cleaning staff using it and this caused us some stress trying to get to our taxi.

Dear Ilonka Foster,

Thank you for your feedback.

We're pleased to hear that you enjoyed our convenient location and would choose to stay with us again.
Your comment about the elevator usage has been noted and we will look into ways to improve this aspect of our service.

We look forward to welcoming you back on your next visit.

Best regards,
Dorian Prem
Front Office Supervisor
By Jacob
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

Good

Dear Jacob,

Thank you for your review.

We are glad to hear that you had a good experience during your stay with us.

We look forward to welcoming you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
By Andrew
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

We enjoyed our time at the Promenade.

Dear Andrew,

Thank you for sharing your positive feedback.

We are delighted to hear that you enjoyed your time at the Promenade.

We hope to welcome you back soon for another pleasant stay.

Best regards,
Dorian Prem
Front Office Supervisor
By Wendy
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

A reasonably priced central city hotel. Only one potential problem for older or disabled persons would be the high step into the high bath needed to use the shower. Otherwise very good.

Dear Wendy,

Thank you for your review.

We're pleased to hear you found our hotel reasonably priced and well-located in the city center.

We appreciate your feedback regarding the high step into the bath.
Your comments are valuable to us, and we will certainly consider them as we continually strive to improve our facilities.

We look forward to welcoming you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
By miyuki
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

The room was renovated and comfortable. The location was convenient for sightseeing and the staff were friendly.

Dear Miyuki,

Thank you for your kind review.

We're delighted to hear that you found our renovated room comfortable and our location convenient for sightseeing.
It's also wonderful to know that our staff made a positive impression on you.

We look forward to welcoming you back on your next visit!

Best regards,
Dorian Prem
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Hôtel très bien placé au centre de Pest, on peut se déplacer à pied facilement et les métros tram et bus sont proches.Le personnel est très agréable. Nous avions une chambre au 6è étage côté rue mais pas trop de bruit la nuit.par contre climatisation un peu bruyante.petit frigo donc très bien pour rafraîchir les boissons.sdb très bien.

Dear Betuing,

Thank you for sharing your detailed review.

We're delighted to hear that you enjoyed our central location and found our staff pleasant.
It's great that you appreciated the convenience of our room amenities and the quiet atmosphere despite being on the street side.

We look forward to welcoming you back on your next visit to Budapest!

Best regards,
Dorian Prem
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (21/06/2024)
Date of experience: 06/2024

Very good.

Dear Rivera,

Thank you for your feedback.

We are delighted to hear that you had a very good stay with us.

We look forward to welcoming you back on your next visit.

Best regards,
Dorian Prem
Front Office Supervisor
By Vasiliki
Reviewed: 2 years ago (21/06/2024)
Date of experience: 05/2024

Guest has not commented on review

Dear Vasiliki,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Dorian Prem
Front Office Supervisor
By Mary Gorman
Reviewed: 2 years ago (21/06/2024)
Date of experience: 06/2024

Great location easy check in lovely clean rooms with comfortable beds friendly staff the only problem we had was that we booked 2 rooms and the other room was near the lift and it was noisy and disturbed their sleep

Dear Mary Gorman,

Thank you for sharing your feedback.

We are delighted to hear that you enjoyed our great location, easy check-in process, clean rooms, comfortable beds, and friendly staff.
We appreciate your comments regarding the noise near the lift and will take them into consideration for future improvements.

We hope to have the pleasure of welcoming you back on your next visit.

Best regards,
Dorian Prem
Front Office Supervisor
By Sigal
Reviewed: 2 years ago (20/06/2024)
Date of experience: 06/2024

Ok

Dear Sigal,

Thank you for your feedback.

We appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
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