Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,934 reviews across 10 portals
:
By Silvia
Reviewed: 2 years ago (14/05/2024)
Date of experience: 05/2024

Hotel bello e confortevole in una posizione ottimale comodo per visitare tutto a piedi. In pieno centro pieno di negozi e ristoranti. Staff molto professionale e cordiale, ci tornerò sicuramente

Dear Silvia,

Thank you for your wonderful review.

We're thrilled to hear that you found our hotel beautiful and comfortable, and that you enjoyed our excellent central location with easy access to shops and restaurants.
It's also great to know that you found our staff professional and friendly.

We look forward to welcoming you back on your next visit.

Best regards,
Dorian Prem
Front Office Supervisor
By Asher
Reviewed: 2 years ago (14/05/2024)
Date of experience: 05/2024

Very good location. Comfortable, spacious, quiet and clean room.

Dear Asher,

Thank you for your review.

We're delighted to hear that you enjoyed our very good location and found your room comfortable, spacious, quiet, and clean.

We look forward to welcoming you back on your next visit.

Best regards,
Dorian Prem
Front Office Supervisor
By Bögöthy Christine
Reviewed: 2 years ago (14/05/2024)
Date of experience: 05/2024

A nice small hotel in the Center

Dear Bögöthy Christine,

Thank you for your review.

We're pleased to hear that you found our hotel nice and appreciated our central location.

We look forward to welcoming you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
By Claudia Rossi
Reviewed: 2 years ago (14/05/2024)
Date of experience: 05/2024

I left as early as possible, bought some expansive shirts at Desigual, Sightseeing, but went back to Vienna one day earlier, Euros were hardly taken in paper in a tourist town? Busses for tourists to 16 stations cost 40 Euro plus 10 Euro lift Budaminimountain, you should compare qualitiy to Vienna, than you understand, that prices are too high in comparison

Dear Claudia Rossi,

Thank you for sharing your thoughts with us.

We're glad to hear that you had the chance to enjoy some sightseeing and shopping during your stay.

Your feedback regarding the pricing and currency acceptance in the city is valuable, and we will consider it as we continually strive to improve our services and provide a better experience for our guests.

We hope to welcome you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
By GIULIANA MARINO
Reviewed: 2 years ago (13/05/2024)
Date of experience: 05/2024

COMODO E SODDISFACENTE

Dear GIULIANA MARINO,

Thank you for your review.

We're pleased to hear that you found your stay comfortable and satisfactory.

We look forward to welcoming you back soon.

Best regards,
Dorian Prem
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (12/05/2024)
Date of experience: 05/2024

Guest has not commented on review

Dear Hoffman,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Dorian Prem
Front Office Supervisor
By Tony Baxter
Reviewed: 2 years ago (11/05/2024)
Date of experience: 05/2024

Very good. Staff were helpful and friendly and went out of their way to assist, such as extra towels when visiting the baths

Dear Tony Baxter,

Thank you for your kind review.

We're delighted to hear that you had a very good stay and found our staff helpful and friendly.
It's great to know that they were able to assist you such as extra towels for your visit to the baths.

We look forward to welcoming you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
By Kim
Reviewed: 2 years ago (08/05/2024)
Date of experience: 05/2024

Fine! the elevator was a bit laught.
The breakfast, the bread was dry, the juice water-ich.
The people - personal were all nice, helpfuld.

Dear Kim,

Thank you for your feedback.

We're glad to hear that you found our staff nice and helpful.
Your comments about the elevator, breakfast, and juice have been noted and will be addressed.

We appreciate your input and hope to welcome you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
By Snejina
Reviewed: 2 years ago (08/05/2024)
Date of experience: 05/2024

Perfect location - very central. Very comfortable, quiet and clean room. The staff were super friendly and nice and offered help and advice, which is very much appreciated. Thank you for the nice stay. Would definitely come again!

Dear Snejina,

Thank you for your wonderful review.

We're delighted to hear that you enjoyed our perfect central location, comfortable and clean room, and found our staff friendly and helpful.
We're thrilled to know you had a nice stay and would definitely come again.

We look forward to welcoming you back soon!

Best regards,
Dorian Prem
Front Office Supervisor
By Sandor
Reviewed: 2 years ago (08/05/2024)
Date of experience: 05/2024

The hotel presented itself as a clean and upgraded place. Rooms were clean with contemporary furniture including plenty of storage for your belongings.
I would not rates as a 10 for the pure lack of toiletries like shampoo, conditioner and soap bar.
There was a single bottle of water and two coffee pods. After that you had to pay. Strange.
Other than that we were happy with our stay at the Promenade.

Dear Sandor,

Thank you for taking the time to share your feedback.

We're glad to hear that you were pleased with the cleanliness and contemporary furnishings of our rooms, as well as the ample storage provided.
Your comments regarding the toiletries and additional charges for water and coffee pods are duly noted.
We're always looking for ways to improve our guests' experiences.
We appreciate your kind words and are happy to know you enjoyed your stay our hotel.

We hope to welcome you back in the future.

Best regards,
Dorian Prem
Front Office Supervisor
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