Promenade Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,932 reviews across 10 portals
:
No Public Name
Reviewed: 5 months ago (01/05/2026)
Date of experience: 04/2026

Ok.

Dear Arzani,

Thank you for taking the time to share your feedback.

We're delighted to see that you had a generally positive experience during your stay.

We take note of your comment regarding the room. Due to the building’s layout, some rooms are designed with internal-facing windows or limited natural light, which may differ from expectations depending on the room category.

Your observation about the breakfast is also important. Ensuring that hot dishes are served at the appropriate temperature is a key aspect of the service, and feedback such as yours helps us review and monitor this more closely.

We appreciate your remarks and hope to have the opportunity to welcome you again.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (30/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Serighelli,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Jan den daas
Reviewed: 5 months ago (30/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Jan den daas,

Thank you for taking the time to share your feedback.

We're delighted to see that you had a generally positive experience during your stay.

We take note of your comments regarding the breakfast area. During busier periods, the space can feel more limited, and the arrangement of tables is designed to accommodate as many guests as possible within the available area.

Guest feedback such as yours is valuable in helping us review the layout and overall comfort of the breakfast experience, particularly during peak hours.

We appreciate your remarks and would be glad to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (29/04/2026)
Date of experience: 04/2026

Positivo.

Dear Cerutti,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (29/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Kollerne Horvath,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (28/04/2026)
Date of experience: 04/2026

Pues experiencia buena en líneas generales....lo recomiendo.

Dear Fernandez Caballero,

Thank you for taking the time to share your feedback and for recommending our hotel.

We are pleased to hear that you had a good overall experience during your stay. Guest recommendations are highly valued and greatly appreciated.

We also take note of your comments regarding the reception availability. Providing a consistent and attentive front desk presence is an important aspect of our service, and feedback such as yours helps us review and maintain these standards.

Your observations about the breakfast products are equally important. We continuously evaluate both the quality and selection offered, and guest input plays a key role in this ongoing process.

We appreciate your constructive remarks and hope to have the opportunity of welcoming you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Lesley Todd
Reviewed: 5 months ago (28/04/2026)
Date of experience: 04/2026

Fantastic location and perfect for a few days stay in Budapest

Dear Lesley Todd,

We truly appreciate you taking the time to share your feedback.

It is wonderful to hear that our central setting suited your plans so well and that the hotel proved to be an ideal choice for a few days in Budapest. Being within easy reach of the city’s main attractions allows our guests to make the most of their stay with minimal travel time.

Your comments are highly valued, and we would be delighted to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (27/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Dear Modenese,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Victor Sanchez Garcia
Reviewed: 5 months ago (26/04/2026)
Date of experience: 04/2026

Muy buena ubicacion, es lo mas destacable. El resto regular, habitaciones muy pequeñas, la bañera muy alta para entrar y salir con riesgo.

Dear Victor Sanchez Garcia

Thank you for taking the time to share your detailed feedback.

We are pleased to hear that you found our location to be excellent, as being situated in the heart of the city is one of the key advantages we offer our guests.

We also take careful note of your comments regarding the room size and the bathroom setup. Due to the building’s layout and city-center positioning, room dimensions can vary, and certain features such as bathroom setup may differ across room types. Guest feedback is valuable in helping us better understand how these aspects are experienced and our team is always happy to help.

Your observations regarding cleanliness are particularly important. Maintaining consistent housekeeping standards is a key priority, and your remarks help us review procedures and ensure that attention to detail is upheld throughout the stay.

We also acknowledge your feedback about the breakfast experience. Your comments on the quality, freshness of items, and the replenishment process are noted, as they support our ongoing efforts to evaluate and improve both the selection and the service flow, especially during busier periods. The size of the breakfast area and resulting waiting times are also aspects we continuously monitor.

We truly appreciate your comprehensive and constructive feedback, as it provides valuable insight into several areas of the guest experience.

Your comments are taken into consideration as we continue working on further improvements, and we hope to have the opportunity of providing you with an even more satisfying stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 5 months ago (25/04/2026)
Date of experience: 04/2026

Good the reception staff were excellent
Extremely helpful

Dear Statham,

Thank you for your review.

We are delighted to hear that you enjoyed your stay with us and that our reception team made such a positive impression. Providing helpful, attentive, and professional service is a key priority for us, and it is very rewarding to know that this was reflected in your experience.

Your kind words are greatly appreciated, and we would be pleased to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
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