Residhotel Galerie Tatry hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 5,392 reviews
:
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (03/08/2023)
Date of experience: 08/2023

Bien , très bonne localisation, facile d acces

No Public Name
Couple
60-69 years
Reviewed: 2 years ago (02/08/2023)
Date of experience: 07/2023

Bon séjour très bonne accueil

No Public Name
Alone
50-59 years
Reviewed: 2 years ago (02/08/2023)
Date of experience: 07/2023

Estava tudo limpo e organizado

No Public Name
Couple
30-39 years
Reviewed: 2 years ago (01/08/2023)
Date of experience: 07/2023

Already in front of the door in the hallway our room was dirty. And inside besides the beds all seemed a bit uncleaned and the windows were super dirty. Also the toilet, sink and bathtub did not drain well and we even had to use the shared bathroom in the hallway instead.

Dear Guest,

We're sorry to read our cleaning services were not satisfactory and we apologize for the unusual dysfunction of the sink, toilet, and bathtub. We have forwarded your comment to the manager who will ask the technician to unclog the pipes. It is important to let our receptionists know, during your stay, if there are any mishaps. The technician could have intervened in your apartment quickly to fix the pipes and you would have been able to fully enjoy your apartment and its amenities for the entire duration of your stay. Please do not hesitate to make any request at the front desk. Our team members are happy to help you have a great stay.

We hope we will welcome you again for a better experience.
Kind reagrds,
Emma, Service Qualité
By LAUER
Family
50-59 years
Reviewed: 2 years ago (01/08/2023)
Date of experience: 07/2023

Un endroit propice au repos et au calme, j'y retournerai avec plaisir. Personnel au top !

No Public Name
Couple
50-59 years
Reviewed: 2 years ago (31/07/2023)
Date of experience: 07/2023

Todo muy correcto. Cama muy cómoda.
Lo negativo era el olor del baño y que había mosquitos en él.

By Jumeau
Couple
40-49 years
Reviewed: 2 years ago (31/07/2023)
Date of experience: 07/2023

Dans l’ensemble , assez bien pour y séjourner en courte durée.

By Miriam
Family
30-39 years
Reviewed: 2 years ago (31/07/2023)
Date of experience: 07/2023

Décevante
Je ne remettrai plus ce prix dans cet chaîne residhotel

Chère Miriam,

Nous sommes sincèrement navrés d'apprendre que votre séjour a été décevant et que le rapport qualité/prix n'était pas à la hauteur de vos attentes.

Espérant vous accueillir à nouveau pour une meilleure expérience ;
Très cordialement,
Emma, Service Qualité
By Rubio
Couple
40-49 years
Reviewed: 2 years ago (31/07/2023)
Date of experience: 07/2023

Je reviendrai, je suis satisfaite

By Enaud
Couple
30-39 years
Reviewed: 2 years ago (31/07/2023)
Date of experience: 07/2023

Serrure très compliqué à ouvrir

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