Residhotel Galerie Tatry hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 5,631 reviews
:
By tchen
Friends
40-49 years
Reviewed: 4 years ago (01/08/2022)
Date of experience: 07/2022

Vous ne méritez pas les 3 étoiles. On se croirait chez les pauvres ! Je regrette davoir séjourné ici

Cher client, Nous avons à coeur de satisfaire tous nos clients et nous regrettons que vous ayez été visiblement déçu de votre séjour. Nous peinons toutefois à comprendre ce commentaire, très réducteur sur le fond comme sur la forme, pourriez vous joindre notre service client afin de nous expliquer ce qui motive un tel commentaire, puisque vous n'avez à aucun moment pendant votre séjour contacté la réception pour nous faire part de votre mécontentement.
Bien cordialement,
Karine / Service Qualité
By Roberta
Family
40-49 years
Reviewed: 4 years ago (31/07/2022)
Date of experience: 07/2022

Non mi è piaciuto. La camera sporca ed inadeguata rispetto a quello che avevo chiesto non mi permette una recensione positiva, soprattutto con dei bambini

Dear Roberta, You had a disappointed stay and we are sorry about that, as our aim is to have happy clients. Check in time is 3pm, you arrived à 1pm and because the room you were supposed to have was not ready, we changed your room to another room so you didn't have to wait. This room was not prepared to be occupied by 4 persons, explaining why the sofa bed was not done with the sheets and you didn't have enough towels. We apologize for that, the change was initially done to bring you satisfaction. In regards to the cleanliness you should have told us immediately, we would have send our housekeeping staff back to the room. We hope you will give us another chance if you come back in Bordeaux.
Best regards
Karine / Quality Department
By Xim cano
Couple
50-59 years
Reviewed: 4 years ago (29/07/2022)
Date of experience: 07/2022

Tres content d avoir le train à coté

By Laura
Friends
50-59 years
Reviewed: 4 years ago (29/07/2022)
Date of experience: 07/2022

Buena, sin grandes pretensiones.

No Public Name
Couple
40-49 years
Reviewed: 4 years ago (29/07/2022)
Date of experience: 07/2022

La experiemcia Ha sido Normal

By Mmar
Family
40-49 years
Reviewed: 4 years ago (28/07/2022)
Date of experience: 07/2022

Buena, cómoda y bien comunicada.
Bien atendida, tranquila y buena ubicacion

No Public Name
Alone
50-59 years
Reviewed: 4 years ago (28/07/2022)
Date of experience: 07/2022

Bon expérience, à renouveler.

No Public Name
Family
40-49 years
Reviewed: 4 years ago (28/07/2022)
Date of experience: 07/2022

Correspondant à mon attente

No Public Name
Friends
60-69 years
Reviewed: 4 years ago (28/07/2022)
Date of experience: 07/2022

Nous avons été satisfaits de la prestation. Au départ nous avons signalé un problème dodeurs de canalisations dans la salle de bain. Notre remarque a été notée. Nous profitons de cette enquête pour attirer votre attention sur la question de la propreté des fenêtres. Malheureusement celle de notre chambre état couverte dexcréments doiseaux .

By Iñaki
Couple
30-39 years
Reviewed: 4 years ago (26/07/2022)
Date of experience: 07/2022

Correcta, pero el baño tenía olor a cañería

Dear Iñaki,

We are sorry about the smell in the bathroom. Please let our receptionists know about it during your stay so they can do what is necessary to make sure you enjoy your stay.

We hope we will welcome you again soon.
Kind regardds,
Emma, Service Qualité
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