Residhotel Grenette hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 2,209 reviews
:
No Public Name
Family
40-49 years
Reviewed: 8 months ago (31/08/2024)
Date of experience: 08/2024

Tout s’est très bien passé.

By Palatin
Alone
70-79 years
Reviewed: 8 months ago (29/08/2024)
Date of experience: 08/2024

Une solution très pratique pour un séjour qui doit se prolonger un peu, mais quel dommage que l'accueil soit aussi sinistre : aucune explication, et vu l'absence de sourire, on n'est pas incité à poser de questions ! il est écrit que chauffage/clim sont réglés et qu'on n'a pas à y toucher. Après avoir frôlé le malaise tant il faisait chaud, au bout de 24h je me suis résolue à poser la question à l'accueil. La charmante jeune femme qui y était à ce moment m'a très gentiment montré comment utiliser la clim. Qui avait manifestement été arrêtée par le client précédent (avec raison). Pourquoi ne pas en parler à l'arrivée, vu qu'il est écrit le contraire.
Pour le départ, je demande à ce qu'on me garde mes bagages. Réponse d'un ton rogue : on est fermé de 12h30 à 14h. C'était bien de le préciser, mais un peu d'amabilité, voire un effort pour m'aider à trouver une solution (je devais prendre un train en début d'après-midi) aurait été sympathique.
Le ballon d'eau chaude qui oblige à se courber pour s'assoir au WC, et à se contorsionner pour tirer la chasse, c'est pas grave mais un peu agaçant !

By Hi
Business
30-39 years
Reviewed: 8 months ago (29/08/2024)
Date of experience: 08/2024

Good location, very dirty

Dear guests,
If you appreciated the central geographical location of our residence we are sorry that your stay with us did not take place in the best conditions and we offer you our sincerest apologies. We would have liked you to inform us of these shortcomings on site, we could then have sent a cleaning touch-up or relocated you to the extent of our availability. A reminder was made to the teams following your remark.
As the experience you have had is not representative of the quality of service of our brand, we hope to have the pleasure of welcoming you back to us for a better experience.
Best regards.
Isabelle/quality department
No Public Name
Alone
50-59 years
Reviewed: 8 months ago (29/08/2024)
Date of experience: 08/2024

Parfait. L essentiel y est.

No Public Name
Family
50-59 years
Reviewed: 8 months ago (29/08/2024)
Date of experience: 08/2024

Un buon soggiorno e buona colazione

No Public Name
Family
50-59 years
Reviewed: 8 months ago (29/08/2024)
Date of experience: 08/2024

It was a very nice stay, everything was perfect. Thank you very much

Dear Ingrid,
Thank you very much for taking the time to share a review following your stay in Grenette. What a pleasure to read that your experience lived up to your expectations. We are delighted that you enjoyed our residence. We hope to have the pleasure of welcoming you again during your next trip in Grenoble.
Best regards.
Isabelle/quality department
By Pettinari Stefania
Couple
50-59 years
Reviewed: 8 months ago (29/08/2024)
Date of experience: 08/2024

Siamo stati bene e l'aria condizionata era perfetta così come la vista sui tetti di Grenoble. Lo consiglio

By JC
Family
40-49 years
Reviewed: 8 months ago (28/08/2024)
Date of experience: 08/2024

It is OK for a night but we would not stay there again.

No Public Name
Couple
60-69 years
Reviewed: 8 months ago (27/08/2024)
Date of experience: 08/2024

Confortevole, accogliente

No Public Name
Couple
50-59 years
Reviewed: 8 months ago (25/08/2024)
Date of experience: 08/2024

Ytes bin rapport qualiye prix, bon accueil

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