Residhotel Impérial Rennequin hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 634 reviews
:
No Public Name
Business
70-79 years
Reviewed: 1 year ago (22/09/2024)
Date of experience: 09/2024

Très satisfaisant.
Laetitia, Tranquilina et Pierre forment une formidable équipe et sont bien alignés sur la qualité du service aux clients, Bravo!

Monsieur, Madame Fontaine,

C'est toujours un plaisir de vous recevoir dans la résidence. Merci pour vos mots très agréables envers notre équipe et, nous l'espérons, à très vite !


L'Equipe Paris Rennequin
By Mousset
Business
50-59 years
Reviewed: 1 year ago (21/09/2024)
Date of experience: 09/2024

Très satisfait. C’est mon hôtel privilégié sur Paris

Cher Monsieur Mousset,

Nous sommes très honorés d'être votre hôtel favori à Paris et nous ferons tout en sorte pour le rester !

A très bientôt à la Résidence Residhotel Rennequin,


Laetitia & l'équipe Rennequin
No Public Name
Alone
50-59 years
Reviewed: 1 year ago (20/09/2024)
Date of experience: 09/2024

I really liked staying here! It was exactly what I was looking for! The accommodations were great and Pierre was extremely kind, attentive and truly cared that I had a good stay. I would recommend this hotel to anyone visiting Paris and will stay there again when I next visit! I can't say enough good things about my stay here!

Dear Karen,

Thank you so much for your nice review and for your very kind words for Pierre. It's true, we love our work and make you feel comfortable and happy at the residence is the best reward for our team.
We hope we will have the pleasure welcoming you again,

Best regards


Laetitia
Team Rennequin
By Martine 31
Business
50-59 years
Reviewed: 1 year ago (17/09/2024)
Date of experience: 09/2024

Pain frais de qualité ; tout était très bon !

Chère Martine Cardouat,

Nous notons toutes vos remarques et elles sont importantes à nos yeux. Nous regrettons également la taxe de séjour " spéciale Jo", comme vous le îtes, mais malheureusement indépendante de notre volonté.
Nous avons été ravis de vous recevoir et espérons que ce séjour ne sera pas le dernier !

A très bientôt,

Equipe Rennequin
By Orna
Family
50-59 years
Reviewed: 1 year ago (16/09/2024)
Date of experience: 09/2024

over all a good experience, wide rooms and very quite in a nice neighborhood. The water pressure was a huge problem although we complained at the reception - it was not fixed.

Dear Orna,

The service in a residence is different than the one in a hotel. We are sorry if you don't appreciate it .Daily cleaning consists of replacing trash cans and towels. The general cleaning is made at the end of the stay. Regarding the water pressure, we understand your concern and our technician, coming on monday will fix it. Thank you for letting us know.

We hope you overall had a good stay in Paris, and would be happy welcome you back,

Best regards from Paris

Team Rennequin
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (16/09/2024)
Date of experience: 09/2024

We (my wife and myself) have high expectations in terms of hotel accommodation and our vacations. This was our third consecutive (longer) stay in this hotel, and we plan more, which says a lot by itself.

Dear Davor,

It's always a pleasure welcoming you and Madame, at Residence Rennequin.
We look forward seeing you back next summer !

Best regards


Laetitia & the team
By Shin
Business
60-69 years
Reviewed: 1 year ago (15/09/2024)
Date of experience: 09/2024

Very bad. Breakfast was in the refridgerator, but nobody told me.
My colleague could not reach reception, had to stay in very expensive hotel nearby

Dear Shin,

We are sorry that your colleague ddn't reach the correct phone number. For late arrival, we leave the key in a special box, in order for our guests to be able to check in even after the opening hours of our reception. We are sorry for what happened to your colleague, really. We hope you and your colleague will leave us a new chance to show you that Residence rennequin is a perfect place to stay in Paris .

With our best regards

Team Rennequin
By D C
Family
50-59 years
Reviewed: 2 years ago (26/08/2024)
Date of experience: 08/2024

We would like to express our sincere thanks and appreciation for team Rennequin. It was overall a happy and comfortable stay at a thoughtfully designed room in a great location. The little gestures by way of small gifts were delightful.

The only bitter note was the unduly rude behaviour faced one morning at reception during a payment. It was absolutely unexpected and uncalled for, and left a very poor impression indeed.

There was one person called Pedro who was extremely friendly and helpful. The second person, whose name we do not know, was there for two days. On the first' day he was taciturn and surly, which we put down to unease with speaking English. The second day he refused to give a receipt for the payment made and was very rude. This is not acceptable from someone in the hospitality business, and unfortunate from any person interacting with visitors to his country who had not made any unreasonable demands. This attitude was absolutely out of place from someone whose job it is to make guests feel at home and help them with systems they are unfamiliar with in another country.

We had been looking forward to this trip as it was very special for family reasons, and during whatsapp interactions leading up to our stay at Rennequin, all interactions over messages have been extremely cordial. Thus it was all the more shocking to face such behaviour.

We hope no guest has to face this in the future.

Dear D.C,

We are sorry you had this bad experience with this person replacing one of us for few days at the reception. We hope we will have the opportunity welcoming you back for a future stay in Paris,

Best regards from Paris,

Laetitia & the team
No Public Name
Family
30-39 years
Reviewed: 2 years ago (21/08/2024)
Date of experience: 08/2024

Las 3 B!!! Teniendo en cuenta que íbamos sólo a dormir, era un gusto estar tan céntricos

Querida Emma,

¡Fue un placer darle la bienvenida a la Résidence Rennequin durante su estancia en París! ¡Estamos encantados de leer que este fue compartido!

¡Eres bienvenida con nosotros para tu próxima escapada parisina!

Hasta luego,

Laetitia y el equipo Rennequin
By reddy
Alone
70-79 years
Reviewed: 2 years ago (16/08/2024)
Date of experience: 08/2024

i was very happy with the stay and will come again when in Paris

Thank you so much Reddy !
We will be delighted to have you back here !

Best regards from Paris

Team rennequin
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