Residhotel Impérial Rennequin hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 673 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (07/07/2019)
Date of experience: 07/2019

Séjour agréable, bonne situation de l’hôtel, personnel compétent, chambre confortable

Chère Cliente, cher Client,

Un grand merci pour votre retour, nous nous réjouissons de l'agréable séjour passé au Residhotel Impérial Rennequin, nous espérons avoir le plaisir de vous accueillir de nouveau dans notre établissement,

Très cordialement

Emmanuel. La Direction
By Wejdan
Family
20-29 years
Reviewed: 7 years ago (02/07/2019)
Date of experience: 06/2019

It was terrible and it will be the last time because someone inside hotel opened my security box (reset the pass code and changed it to open it and after taking everything closed it with new pass code!!!! ) and stole my cash money, apple AirPods, aignar wallet and Gucci sunglasses inside my room in safety box!!!!!

Dear Guest,

We are sorry you did not enjoy your recent stay in Paris. Regarding our hotel, it is safe: there is one gate outside that opens with a code, an entrance door that also opens with a password and by locking the door to your apartment, no one else can come in. Our safes are also secured as our clients are the ones who choose and set up their own password to lock their safe.
When you came to tell us some of your belongings were missing we offered to help and asked that you forward us your complaint. We have not received this document yet and there is no evidence that someone else but you opened your safe and stole your belongings. Without evidence, we hope you understand there is nothing else we can do.

Kind regards,
Emma, Service Qualité
By Patricia
Friends
30-39 years
Reviewed: 7 years ago (02/07/2019)
Date of experience: 06/2019

Foi a pior experiência da minha vida, a viagem que era para curtir terminou em uma decepção, local sem segurança, sem câmera de vigilância, e de acordo com a lei francesa era obrigatório câmera. Furtaram joias, oculos, relógio e bolsas do nosso quarto, minha mala foi arrombada. Decepcionante!!!!!

Madam,

We are a bit surprised while reading your comment. Our property is secured with two entrance codes: the first one at the outside gate and the second one at the entrance door and then of course when your apartment's door is locked, no one else can come in.
The police came at your request and no sign of infraction was found. Our hotel director tried to see you the following morning but with no success even though you stayed for two more nights.
We hope you understand that with no evidence that a burglary was committed, there is nothing more we can do.

Yours sincerely,
Emma, Service Qualité
No Public Name
Business
50-59 years
Reviewed: 7 years ago (29/06/2019)
Date of experience: 06/2019

Bonne expérience mais il y a encore des efforts à faire pour ce type de produit notamment au niveau de l'aménagement des appartements

By Jani
Couple
40-49 years
Reviewed: 7 years ago (24/06/2019)
Date of experience: 06/2019

Erittäin hyvä! très bien

No Public Name
Friends
20-29 years
Reviewed: 7 years ago (22/06/2019)
Date of experience: 06/2019

مقبول لا يستحق الزياره مره اخرى

Dear Guest,

We are sorry to learn you were not fully satisfied with your stay. Regarding our reception, there is a team available to assist our clients from 7 am to 8 pm. It is important to explain that we are not a hotel, we are an apart'hotel. As such our guests have more independence, for instance, there is a kitchen in their apartment so they don't have to eat out. We do offer, with extra charge, hotel services like breakfast served in your room.
We have checked all the rooms and floors of our residence and have not found any trace of mice.

If the apart'hotel concept is one you would enjoy for your next trip, we would love to welcome you again.
Kind regards,
Emma, Service Qualité
No Public Name
Friends
40-49 years
Reviewed: 7 years ago (19/06/2019)
Date of experience: 06/2019

J’aimrais loger dans votre résidence pour la prochaine fois.

Chère Cliente,

Nous serions enchantés de vous accueillir de nouveau lors de votre prochain séjour à Paris. Nous vous invitons à réserver directement sur notre site internet www.residhotel.com afin de bénéficier de tous nos avantages clients.

À très bientôt chez ResidHotel;
Très cordialement,
Emma, Service Qualité
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (18/06/2019)
Date of experience: 06/2019

Parfait pour un week-end.

No Public Name
Friends
20-29 years
Reviewed: 7 years ago (10/06/2019)
Date of experience: 06/2019

Très bon accueil. Résidence agréable et parfaitement située dans Paris.

By Debra Hudson
Couple
60-69 years
Reviewed: 7 years ago (08/06/2019)
Date of experience: 06/2019

very comfortable, needed to have a clothes washing machine, needs directions for using the dish washer, even after the maid turned it on for us, it did not run the cycle. lots of water sprays out of the shower on to the floor, need more waste baskets in room, needs more towel racks, needs to have a clothes line for drying clothes. beds comfortable.

Dear Debra,

We would like to thank you for taking the time to share your experience with us. We took good note of your feedback on what you wish was available in the apartment as it will help us improve our services.
We're very happy that you had a comfortable stay in our residence and we hope we will welcome you again for your next trip to Paris.

Kind regards,
Emma, Service Qualité
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