Residhotel Impérial Rennequin hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 588 reviews
:
By Shin
Business
60-69 years
Reviewed: 8 months ago (15/09/2024)
Date of experience: 09/2024

Very bad. Breakfast was in the refridgerator, but nobody told me.
My colleague could not reach reception, had to stay in very expensive hotel nearby

Dear Shin,

We are sorry that your colleague ddn't reach the correct phone number. For late arrival, we leave the key in a special box, in order for our guests to be able to check in even after the opening hours of our reception. We are sorry for what happened to your colleague, really. We hope you and your colleague will leave us a new chance to show you that Residence rennequin is a perfect place to stay in Paris .

With our best regards

Team Rennequin
By D C
Family
50-59 years
Reviewed: 9 months ago (26/08/2024)
Date of experience: 08/2024

We would like to express our sincere thanks and appreciation for team Rennequin. It was overall a happy and comfortable stay at a thoughtfully designed room in a great location. The little gestures by way of small gifts were delightful.

The only bitter note was the unduly rude behaviour faced one morning at reception during a payment. It was absolutely unexpected and uncalled for, and left a very poor impression indeed.

There was one person called Pedro who was extremely friendly and helpful. The second person, whose name we do not know, was there for two days. On the first' day he was taciturn and surly, which we put down to unease with speaking English. The second day he refused to give a receipt for the payment made and was very rude. This is not acceptable from someone in the hospitality business, and unfortunate from any person interacting with visitors to his country who had not made any unreasonable demands. This attitude was absolutely out of place from someone whose job it is to make guests feel at home and help them with systems they are unfamiliar with in another country.

We had been looking forward to this trip as it was very special for family reasons, and during whatsapp interactions leading up to our stay at Rennequin, all interactions over messages have been extremely cordial. Thus it was all the more shocking to face such behaviour.

We hope no guest has to face this in the future.

Dear D.C,

We are sorry you had this bad experience with this person replacing one of us for few days at the reception. We hope we will have the opportunity welcoming you back for a future stay in Paris,

Best regards from Paris,

Laetitia & the team
No Public Name
Family
30-39 years
Reviewed: 9 months ago (21/08/2024)
Date of experience: 08/2024

Las 3 B!!! Teniendo en cuenta que íbamos sólo a dormir, era un gusto estar tan céntricos

Querida Emma,

¡Fue un placer darle la bienvenida a la Résidence Rennequin durante su estancia en París! ¡Estamos encantados de leer que este fue compartido!

¡Eres bienvenida con nosotros para tu próxima escapada parisina!

Hasta luego,

Laetitia y el equipo Rennequin
By reddy
Alone
70-79 years
Reviewed: 9 months ago (16/08/2024)
Date of experience: 08/2024

i was very happy with the stay and will come again when in Paris

Thank you so much Reddy !
We will be delighted to have you back here !

Best regards from Paris

Team rennequin
By Michelle Craven
Friends
40-49 years
Reviewed: 9 months ago (14/08/2024)
Date of experience: 08/2024

Tout etait tres bon!

Chère Michelle Craven,

Merci pour ce retour ! et à bientôt !

Equipe Rennequin
By Robin & John Stephan
Couple
60-69 years
Reviewed: 9 months ago (11/08/2024)
Date of experience: 08/2024

We LOVED our 12-night stay at Residhotel Imperial Rennequin. The location, the accommodations, and more importantly the staff made our trip even more memorable. Thank you, Leticia, Pedro, and Lina : )

Dear Robin and John,

Thank you so much for visiting us. It was a pleasure having you here. We received our postcard and were so happy . Thank you so much.

Very warm regards from Paris

Laetitia, Pierre & Tranquilina
Team Rennequin
No Public Name
Business
40-49 years
Reviewed: 10 months ago (28/07/2024)
Date of experience: 07/2024

Very good place !!!

Dear Andrus,

It was a pleasure having you here !

Looking forward welcoming you again,

Best regards

Laetitia & the team
By Alisha M
Couple
30-39 years
Reviewed: 10 months ago (15/07/2024)
Date of experience: 07/2024

Excellent! All staff was excellent and very understanding. 5 stars ⭐️! The security system was very good! The housekeeping was great! Very polite.
The area was very safe and very quiet.
Everything was excellent when arriving and leaving . Would highly recommend!
Would come here again for next stay !

Dear Alisha,

Thank you for your feedback. It's a real reward for our team to read you, thank you sincerely very much.
Hoping to see you back soon in Paris !

Warm regards,

Laetitia & the team
By Gabi NEWMAN
Couple
50-59 years
Reviewed: 10 months ago (14/07/2024)
Date of experience: 07/2024

Grate Hotel ,Perfact location, good and kind service we enjoyed our visit very much and highly recomend it

Dear Gabi Newman,

Thank you for taking time to share your feedback with us,

We look forward welcoming you again,

Best regards

Laetitia & the team
No Public Name
Family
60-69 years
Reviewed: 10 months ago (08/07/2024)
Date of experience: 06/2024

Overall fantastic, loved the location and the room was bright and spacious.

Dear Stephen Carroll,

It was a pleasure welcoming you. thank you for this feedback.
We hope this stay in Paris, will not be the last one !

Best regards from Paris

Team Rennequin
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