Residhotel Le Grand Prado hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 4,307 reviews
:
By MIMOUNI
Alone
40-49 years
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Rapport qualité prix bon

By Cross
Alone
20-29 years
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Agréable, bonne chambre, personnels sympathique

By Estefan
Family
40-49 years
Reviewed: 3 years ago (07/07/2023)
Date of experience: 06/2023

En particular no me gustó la zona

By Laurent Knafo
Family
40-49 years
Reviewed: 3 years ago (06/07/2023)
Date of experience: 07/2023

Nous reviendrons sûrement!

Cher M. Knafo,

Ce sera un plaisir de vous accueillir à nouveau lors de votre prochain séjour à Marseille :-)

A bientôt !
L'équipe ResidHotel à votre service
By TILLMANN
Friends
70-79 years
Reviewed: 3 years ago (05/07/2023)
Date of experience: 06/2023

Agréable sympathique serviable

By John g
Family
40-49 years
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

Value for money although no air conditioning at night, bedroom was very stuffy and difficult to sleep.

By Maillot
Family
30-39 years
Reviewed: 3 years ago (03/07/2023)
Date of experience: 06/2023

L'agent d'accueil était d'une extrême bienveillance, et accueillant.
Très bon séjours court mais bien

By Sofian
Couple
50-59 years
Reviewed: 3 years ago (02/07/2023)
Date of experience: 06/2023

Très très très très moyennes peux mieux faire prendre de l’argent c’est bien mais il faut mettre le service et qualité en face

Cher Sofian,

Nos services et prestations n'ont pas été à la hauteur de vos attentes et nous en sommes sincèrement navrés. Nous avons fait remonter vos remarques aux services concernés. Nos équipes se tiennent aussi à votre disposition tout au long de votre séjour si vous avez besoin de quoi que ce soit.

Nous espérons vous accueillir à nouveau pour une meilleure expérience.
Bien à vous,
Emma, Service Qualité
By Salvo
Friends
40-49 years
Reviewed: 3 years ago (30/06/2023)
Date of experience: 06/2023

Ci vorrebbe un libro per dire le cose negative, un consiglio, pulite le stanze, igienicamente non va bene, la macchina del caffè toglietela al posto di dire che c'è e poi e incapatibile con qualsiasi cialda, e pulite le stoviglie. Ho cambiate personale, una stalla

Dear Salvo,

Thank you for taking the time to give us your feedback. We're sorry to read your stay was not satisfactory and that our cleaning services did not meet your expectations. Please, do not hesitate to let our reception know about it so they can take the necessary actions.
Regarding our coffee machines, we chose the brand "Cafés Richard" because they are more durable than other machines as they are made for professionnals and make great coffee. The apporpriate coffee pods are available at the reception. We aim to reduce our waste, including our electrical appliances waste so stronger appliances are the most responsible choice. Thank you for your understanding.

We hope we will welcome you again for a better experience.
Best regards,
Emma, Service Qualité
No Public Name
Family
30-39 years
Reviewed: 3 years ago (30/06/2023)
Date of experience: 06/2023

Tout est parfait. Super pratique pour tout. Je recommande

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