Residhotel Le Grand Prado hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 4,603 reviews
:
No Public Name
Alone
60-69 years
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Très bien, quartier sympa sauf le dimanche

No Public Name
Group
50-59 years
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Happy to stay like home

By Catherine
Business
50-59 years
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

acces simple ,accueil souriant , logement répondant parfaitement au descriptif

No Public Name
Alone
30-39 years
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Le réceptionniste est très agréable, je ne comprends pas. Comment réceptionniste ne puis-je pas renseigné convenablement ça clientèle

Chère Cliente,

Les retours de nos clients nous aident à améliorer nos services et prestations et nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes navrés de lire que malgré sa sympathie, notre réceptionniste n'a pas su vous conseiller et vous renseigner convenablement.

Nous espérons vous accueillir à nouveau pour une meilleure expérience.
Bien à vous,
Emma, Service Qualité
No Public Name
Friends
40-49 years
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Satisfaite , pratique prêt métro

No Public Name
Family
50-59 years
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Très bien, manque un parking à l'hôtel

No Public Name
Couple
70-79 years
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Good, except for three nights of disturbed sleep from neighbours, until 2am and 4am. This was from the apartment next door, and then the apartment above. Reception said we could have called them and they would have dealt with it. I think the request on the notice not to disturb others could be reinforced by forfeit of some of the refundable deposit if compaints have to be made, as the neighbours did not respect our request for quiet.

Dear Guest,

Thank you for taking the time to give us your feedback. We're happy to read that overall you enjoyed your stay in our apartmeent hotel. We're very sorry about the disturbance caused by your neighbours. We do wish you would have told our receptionists who would have intervened. We do keep the deposit if our guests are too loud and disrepectful of our other guests' peace and quiet. However, to do so, our team members have to witness it themselves and clearly identify the noisy guests. This is why it is important for you to let us know if you're being disturbed, as it is happening.

We hope we will welcome you again soon.
Kind regards,
Emma, Service Qualité
No Public Name
Alone
60-69 years
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Très bon séjour. Lors de mon prochain voyage à Marseille je réserverai.

By Fernandes
Couple
50-59 years
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Dans l 'ensemble ,nous avons apprécié
La situation de l'hôtel et l'organisation de l'équipe. Nous reviendrons

No Public Name
Family
40-49 years
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Le personnel est à l’écoute et sympa

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