Residhotel Le Grand Prado hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 4,606 reviews
:
No Public Name
Alone
50-59 years
Reviewed: 3 years ago (27/01/2023)
Date of experience: 01/2023

expérience très satisfaisante

By Claude
Couple
70-79 years
Reviewed: 3 years ago (25/01/2023)
Date of experience: 01/2023

Bon séjour en général

By Morizet
Couple
60-69 years
Reviewed: 3 years ago (24/01/2023)
Date of experience: 01/2023

Je la découvre et je me réjouis à l'idée d'y retourner.

By Oddou
Couple
20-29 years
Reviewed: 3 years ago (23/01/2023)
Date of experience: 01/2023

Très sympathique, il manquait juste une bouteille de champagne pour larrivée

By Pascale
Couple
30-39 years
Reviewed: 3 years ago (22/01/2023)
Date of experience: 01/2023

Déçu de ne pas avoir put dormir de la nuit à cause du bruit dans l hôtel ou des personnes faisait la fête j ai appelé 2 fois l acceuil mais rien n à cesser jusqu'à 3h du matin

No Public Name
Alone
60-69 years
Reviewed: 3 years ago (21/01/2023)
Date of experience: 01/2023

Très agréable pour visiter Marseille, bonne situation tranquille et sûr. Personnel (sauf une exception) très efficace et très aimable. Studio confortable (mais problème de ventilation bruyante), bien aménagé (manque un grille-pain)

No Public Name
Alone
60-69 years
Reviewed: 3 years ago (19/01/2023)
Date of experience: 01/2023

Parfait je reviens prochainement le 15/02

No Public Name
Friends
40-49 years
Reviewed: 3 years ago (19/01/2023)
Date of experience: 01/2023

رائعة وتستحق الاعادة

By RABIA
Alone
50-59 years
Reviewed: 3 years ago (19/01/2023)
Date of experience: 01/2023

Je choisis cet hôtel dorénavant à chaque séjour si ce dernier maintien rapport qualité prix bien sûr

No Public Name
Family
60-69 years
Reviewed: 3 years ago (17/01/2023)
Date of experience: 12/2022

Appartamento fatiscente, pulizia assolutamente assente considerando che dalla grata del soffitto scendevano giù ragnatele unite alla polvere, stoviglie il minimo indispensabile anzi forse anche meno, mobili tutti fatiscenti nel complesso buona solo la posizione !!! In più ad oggi dopo quasi un mese, non sono stati restituiti i soldi della caparra dall'importo pari a 100 pagata in hotel!!! Lo sconsiglio, poco seri !!!

Dear Guest,

We're sorry to read you did not enjoy your stay. Your apartment was cleaned but we apologize for the cobwebs that our cleaning team missed. We have forwarded your comment to the head housekeeper so she can check that the ceilings are also cleaned. If you need more cooking equipment, do not hesitate to ask our receptionists for what you need. They'll do everything necessary to make sure you fully enjoy your stay.
Regarding your deposit, it was unblocked on the day of your departure. For the deposit, we hold the money on your credit card and we unblock it after your departure. As it is not a reimbursement per se, not all banks show that the deposit was released. Also, with some international banks, it can take longer to process. We invite you to contact your bank to know the status of your deposit.

We hope we will welcome you again for a better experience.
Kind regards,
Emma, Service Qualité
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