Residhotel Lille Vauban hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,100 reviews
:
No Public Name
Business
40-49 years
Reviewed: 4 years ago (02/04/2022)
Date of experience: 03/2022

Pas de place pour le petit déjeuner obliger de mangé dans la chambre

No Public Name
Family
50-59 years
Reviewed: 4 years ago (29/03/2022)
Date of experience: 03/2022

Calme, situation, prix

No Public Name
Business
40-49 years
Reviewed: 4 years ago (28/03/2022)
Date of experience: 03/2022

Correct, mais sans plus.

No Public Name
Family
40-49 years
Reviewed: 4 years ago (28/03/2022)
Date of experience: 03/2022

Bon rapport qualité prix

By Fauchere
Business
40-49 years
Reviewed: 4 years ago (27/03/2022)
Date of experience: 03/2022

Sejour agréable mais il manquait une fenêtre dans le coin nuit

By Celine
Friends
40-49 years
Reviewed: 4 years ago (27/03/2022)
Date of experience: 02/2022

We will never recommend this place to other customers. Our bedroom was not ready on time. When we came back for the second time at 9:30 pm, the only bedroom left was not what we had booked. We were advised to find another hotel. Finally they gave us a bedroom which was under renovation, except the beds, everything was dirty. No manager available. Unpleasant receptionist with a serious lack of empathy. We did not receive any financial compensation or a commercial gesture. (i.e. breakfast)

Dear Céline,
You have not been satisfied with your stay in our establishment and we sincerely regret it.
We apologize for inconveniences you have experienced. These facts do not reflect the usual quality of service of our residence and these incidents have been reported to the Manager of the residence in order to prevent it from occurring again.
We hope we will have the pleasure to welcome you again for a better experience.
Yours sincerely,
Nathalie Quality Department
By Salembier
Couple
40-49 years
Reviewed: 4 years ago (26/03/2022)
Date of experience: 03/2022

Proximité pour nous rendre au semi marathon mais ménage moyen dans la chambre avec des verres sales à notre arrivée, odeur de cigarette. Pas possible de laisser ses affaires après 11h ou de prendre une douche.

No Public Name
Business
30-39 years
Reviewed: 4 years ago (24/03/2022)
Date of experience: 03/2022

Chambre fonctionnelle, très bien pour un séjour d'affaires

No Public Name
Business
40-49 years
Reviewed: 4 years ago (23/03/2022)
Date of experience: 03/2022

Un Acceuil très agréable

No Public Name
Family
50-59 years
Reviewed: 4 years ago (22/03/2022)
Date of experience: 03/2022

demande une réservation en amont et c'est dommage ; juste au niveau de la quantité : pain pas varié, juste frais ....

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