ResidHotel Lyon Part Dieu hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 2,683 reviews
:
No Public Name
Couple
20-29 years
Reviewed: 3 years ago (19/08/2023)
Date of experience: 08/2023

Ganz nett, hat aber nich wirklich die Erwartungen erfüllt.

No Public Name
Family
30-39 years
Reviewed: 3 years ago (18/08/2023)
Date of experience: 08/2023

Satisfait
Rapport qualité prix ok

No Public Name
Family
30-39 years
Reviewed: 3 years ago (18/08/2023)
Date of experience: 08/2023

Nous vous été placés dans des chambres vétustes et extrêmement sales.

Chers clients,
Nous sommes sincèrement navrés d'apprendre que votre séjour dans notre résidence ne fut pas satisfaisant et nous vous prions de bien vouloir accepter toutes nos excuses. Nous invitons nos hôtes à nous signaler tout manquement sur place afin que nous puissions y remédier dans l'immédiat. Un point a été fait avec les différentes équipes suite à votre remarque afin que ce genre de dysfonctionnement ne se reproduise plus.
L'expérience que vous avez vécue n'étant pas représentative de la qualité de service de notre marque, nous espérons avoir de nouveau le plaisir de vous recevoir à Lyon Part Dieu pour une meilleure expérience.
Bien à vous.
Isabelle/service qualité
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (16/08/2023)
Date of experience: 08/2023

Impeccable pour notre séjour en visite touristique sur Lyon.

No Public Name
Family
40-49 years
Reviewed: 3 years ago (16/08/2023)
Date of experience: 08/2023

Nie wieder war sehr schlecht Zimmer

Dear client,
You have not been satisfied with your stay in our establishment and we sincerely regret it.
Would you be kind to contact us so that we can exchange with you.
We hope we will have the pleasure to welcome you again for a better experience.
Yours sincerely,
Nathalie – Quality Department
No Public Name
Family
40-49 years
Reviewed: 3 years ago (16/08/2023)
Date of experience: 08/2023

Très bonne expérience.

By Sebastián Velázquez
Business
20-29 years
Reviewed: 3 years ago (16/08/2023)
Date of experience: 07/2023

Unfortunately, I had a very disappointing experience during my two-night stay. Reason why I kindly requested a refund for my booking but never got an answer.

This is what happened:

Upon arriving at the hotel, I encountered an issue with the air conditioning in my room. Unfortunately, the AC was not functioning correctly, and despite efforts to fix it, the room remained uncomfortably warm throughout my stay. As a result, I found it incredibly challenging to get any rest, and my sleep quality was severely affected.

Additionally, I approached the reception and requested an extra pillow, as the one provided was too high and caused discomfort. However, I was informed that there were no spare pillows available, leaving me with no option to improve my sleeping conditions.

Ali, the receptionist on duty, was very attentive and tried his best to resolve both the AC and pillow situation, but regrettably, the issues remained unresolved during my stay.

During my second night, Ali kindly provided me with another room. However, I had to wait until 22:30, which was inconvenient as I had an early morning Zoom meeting. Despite the change, the AC in the new room was only slightly better, and the room still felt uncomfortably warm. While I appreciate the effort to address the issue, it didn't fully resolve the problem, affecting my overall experience.

Given these unfortunate circumstances, I kindly requested the refund. I believe it is only fair as the amenities and comfort promised during my booking were not met.

By Meg
Alone
60-69 years
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

大変よかったです。大満足ですが、清掃スタッフは、英語が話せないため、トイレットペーパーがなくなったり、コーヒーマイカーの故障に対応できませんでした。それが残念です。受付スタッフに言ったら、後で対応すると言いながら、結局、自分でさらに言わないといけませんでした。結局使えなかったコーヒーメイカーだけでなく、洗濯機の脱水ができないなど、不備の対応がもう少しでした。

全体的には、素晴らしいホテルだと思いますが、細かい設備の手入れやメンテナンスをお願いします。

No Public Name
Family
20-29 years
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

Super expérience le personnel chaleureux, la chambre était propre bien rangée et surtout grande

No Public Name
Couple
40-49 years
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

Très bien situé, proche de la gare
Lit confortable

La propreté des objets et autres doit être très nettement amélioré

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