ResidHotel Lyon Part Dieu hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 2,274 reviews
:
By Guerin
Business
20-29 years
Reviewed: 6 weeks ago (14/10/2024)
Date of experience: 10/2024

Chambre bien, cependant, Chauffe eau très bruyant et clim qui fait un bruit de métal (chambre 501)

By Zoey
Friends
30-39 years
Reviewed: 6 weeks ago (13/10/2024)
Date of experience: 10/2024

Convenient stay, no complaints. It was great to have a small kitchenette in the room and ample space to move.

By Arsen
Business
40-49 years
Reviewed: 6 weeks ago (13/10/2024)
Date of experience: 10/2024

I have never experienced such horrible conditions in the entire world. Horribly dirty room that we started cleaning within the first few hours of checking in. Unscrupulous, illiterate, rude staff both at reception and in the dining room. Terribly poor breakfast at a very high price, even though we paid for it on the last day, we didn't use it. Towels in the rooms were changed once a week. In short, stay away from this so called hotel. It is a disgrace to for Lyon.

Dear Guest,

We are sorry if our services were not to your liking. Our staff did everything they could to make sure you had a pleasant stay but it seems that nothing they have done and could have done would have been good enough for you.

We wish you all the best
Kind regards,
Emma, Service Qualité
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (10/10/2024)
Date of experience: 10/2024

À chaque fois, tout va bien et je suis content

No Public Name
Couple
60-69 years
Reviewed: 6 weeks ago (10/10/2024)
Date of experience: 10/2024

Très bien, près des services et de la gare, avec une cuisinette bien fonctionnelle

By Sean
Friends
30-39 years
Reviewed: 7 weeks ago (09/10/2024)
Date of experience: 10/2024

It was very nice overall. Good hotel, good room, good staff, decent price. Thanks!

No Public Name
Alone
50-59 years
Reviewed: 7 weeks ago (08/10/2024)
Date of experience: 10/2024

J’ai pu profiter de Lyon en me sentant comme chez moi

By Joliclerc
Family
60-69 years
Reviewed: 7 weeks ago (08/10/2024)
Date of experience: 10/2024

Parfaitement satisfaite.

No Public Name
Couple
50-59 years
Reviewed: 7 weeks ago (07/10/2024)
Date of experience: 10/2024

Très satisfaite.Assez calme.

By Nicole
Couple
30-39 years
Reviewed: 7 weeks ago (07/10/2024)
Date of experience: 10/2024

Very disappointed in reception service

Hello Nicole,
Please provide us with more information about your disappointment in reception service so we can give improvement feedback if needed.
We are surprised by your comment as our team is usually very helpful and appreciated by our guests.
Kind regards,
Flora
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