Residhotel Marseille Vieux Port hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 2,202 reviews
:
By CUXAC
Business
50-59 years
Reviewed: 1 year ago (01/02/2025)
Date of experience: 01/2025

Je garde cet adresse et je reviendrai là, bien situé et calme et mon apart chambre la disposition me convenait très spatieux. (ainsi que la literie)

No Public Name
Business
50-59 years
Reviewed: 1 year ago (28/01/2025)
Date of experience: 01/2025

Localisation OK,
Service sans aucun luxe, plutôt basique,
Environnement intérieur limite : travaux en cours et matériel dans le chemin ou gênant la porte des escaliers, casiers de linge jamais rangés...
Immeuble trop sombre, donc travaillez sur les éclairages, bien trop limités aujourd'hui (vrai aussi dans l'escalier)
BRUIT INSUPPORTABLE ET VIBRATIONS DANS LA CHAMBRE !

By Antonietta
Friends
50-59 years
Reviewed: 1 year ago (27/01/2025)
Date of experience: 01/2025

Ottimale. La posizione è favorevole per potersi muovere e visitare la città. Facilmente raggiungibile dalla stazione. Ampia camera. Da consigliare

By Sarah Martin
Friends
70-79 years
Reviewed: 1 year ago (25/01/2025)
Date of experience: 01/2025

Appalling. I was genuinely shocked and have never experienced such an uncomfortable and unpleasant place to stay, nor such lack of care on the part of staff, with the exception of the receptionist and a two understanding maintenance men.

Dear Sarah,

Thank you for taking the time to share your experience. We are delighted to read that you appreciated our location as well as the kindness of our teams.

Regarding the lack of cleaning, rest assured that measures have already been taken to ensure that this does not happen again.

We confirm that at the time of the inspection, the heating was working properly and that the wire was properly connected. For greater comfort and safety, we called in our technician for an additional check and everything is now in order.

For greater comfort, we have installed new machines compatible with classic commercial capsules. Unfortunately, we were out of stock and were unable to offer them to you directly at reception. The only solution was therefore to purchase them yourself. This malfunction has been resolved, and we are now able to respond to any request.

We would be delighted to welcome you again to demonstrate our commitment to satisfying our customers and improving on a daily basis.

Best regards,
Vanessa, Service Qualité.
No Public Name
Business
20-29 years
Reviewed: 1 year ago (23/01/2025)
Date of experience: 01/2025

Trop de dysfonctionnements... la chambre ne devrait pas être disponible dans cet état

By marie
Couple
60-69 years
Reviewed: 1 year ago (22/01/2025)
Date of experience: 01/2025

Très bon séjour. On reviendra sans doute

No Public Name
Family
50-59 years
Reviewed: 1 year ago (20/01/2025)
Date of experience: 01/2025

Bien, accueil charmant

No Public Name
Friends
20-29 years
Reviewed: 1 year ago (20/01/2025)
Date of experience: 01/2025

Residhotel est parfait pour un weekend a Marseille

By leclerc etienne
Family
70-79 years
Reviewed: 1 year ago (20/01/2025)
Date of experience: 01/2025

très bonne très bon accueil situation parfaite près du vieux port

No Public Name
Couple
50-59 years
Reviewed: 1 year ago (20/01/2025)
Date of experience: 01/2025

Accueil particulier ce jour-là pour cause de sous effectif de personnel. Chambre non prête avec plus de 2 heures d'attente seul petit bémol durant notre séjour.

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