ResidHotel Mulhouse Centre hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 3,477 reviews
:
No Public Name
Family
30-39 years
Reviewed: 3 years ago (08/09/2023)
Date of experience: 08/2023

Our experience was bad. We reserved a baby bed and when we visited the hotel, there was no baby bed. They couldn't find it. So they could not help us. We had a terrible night, because our baby was crawling around the bed, and waking up all the time. The room was not clean (bath) and the electrical outputs where not working. The next morning we complained about this and asked for a free breakfast, but the girl at the counter said she was not allowed.

Dear Guest,

We are sorry to read that your stay was not satisfactory.

Baby cots are lent out according to availability, but unfortunately there were none available that evening.
We can assure you that the bathtub was clean, it's just wear and tear, but please know that your comment was read by our general housekeeper and that a solution has since been found.
The receptionist does not have the authority to make the decision to grant a commercial gesture. We recommend that you write to our customer service department. You can find their contact details on our website under "contact us".

We look forward to welcoming you back for another great experience.

Cordially,
Vanessa, Service Qualité.
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (08/09/2023)
Date of experience: 09/2023

Grundsätzlich ist Resid zu empfehlen.
Abgesehen von dieser einen nicht so tollen Erfahrung.

No Public Name
Alone
40-49 years
Reviewed: 3 years ago (07/09/2023)
Date of experience: 09/2023

Bien a par la chaleur la nuit

By Tilo Löffler
Alone
60-69 years
Reviewed: 3 years ago (07/09/2023)
Date of experience: 09/2023

Very friendly staff at the reception. Absolutely recommendable

No Public Name
Couple
50-59 years
Reviewed: 3 years ago (07/09/2023)
Date of experience: 09/2023

Es wurde nicht an Lebensmittel nachgefüllt. Das dreckige Geschirr stapelte sich auf dem Wagen

No Public Name
Family
40-49 years
Reviewed: 3 years ago (07/09/2023)
Date of experience: 08/2023

部屋は綺麗で何の問題もありませんでした。
レセプションは感じよくないですが・・・まぁフランスのこのレベルのホテルでは普通かと。

By Bertine van Geel
Couple
70-79 years
Reviewed: 3 years ago (07/09/2023)
Date of experience: 09/2023

Prijs/ kwaliteit is uitstekend.
Evenals locatie en service

By Lisete
Couple
50-59 years
Reviewed: 3 years ago (06/09/2023)
Date of experience: 08/2023

We hebben daar geslapen op doorreis. Prijs is goed, personeel was vriendelijk, goed ontbijt. kan gratis geparkeerd worden voor het hotel van 19 uur tot 9 uur.

By Wiemann
Family
30-39 years
Reviewed: 3 years ago (04/09/2023)
Date of experience: 09/2023

Unfreundliches Personal, kein entgegenkommen bzgl. der Parkplatzsituation.

Dear Stefan,

We are very sorry to read your comments about the cleanliness and technical malfunctions. We will pass on your comment to our cleaning team, and next time please do not hesitate to report any problems on the spot so that we can intervene immediately. Comments like yours help us to further improve our services and will be taken into account.

We look forward to welcoming you again in even better conditions.

Best regards,
Vanessa, Service Qualité.
By Laura
Friends
30-39 years
Reviewed: 3 years ago (04/09/2023)
Date of experience: 09/2023

Très bonne situation et parking pour garer sa voiture d'une manière sécurisé.

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