ResidHotel Mulhouse Centre hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 3,832 reviews
:
By Nahda
Couple
60-69 years
Reviewed: 3 months ago (24/06/2026)
Date of experience: 06/2026

Beliggenheden er rigtig god, men desværre blev opholdet væsentligt påvirket af den kraftige støj fra gaden, som var meget generende.
Derudover var rengøringsservicen utilstrækkelig. Der blev ikke udført regelmæssig rengøring, og sengetøjet blev først skiftet efter en uge. Affaldsposen blev desuden efterladt på værelset i hele denne periode uden at blive fjernet, hvilket ikke lever op til en acceptabel standard for hygiejne og komfort.
Disse forhold bør forbedres betydeligt for at sikre en bedre oplevelse for gæsterne.

Dear Nahda,

Thank you for taking the time to share your feedback.

We are sorry to read that your stay was affected by noise from the street and that certain aspects of the housekeeping service did not meet your expectations.

We would like to kindly remind you that our establishment operates as an aparthotel, and not a traditional hotel, which means that our services and operating procedures are slightly different. All of this information is clearly specified on our booking platforms as well as within the apartment.

In particular, housekeeping is included from the 7th night of stay. However, additional intermediate cleaning services can be requested at an extra cost during the stay. We also provide dedicated waste disposal areas accessible to all guests, allowing you to dispose of your rubbish at any time during your stay. These instructions are also clearly indicated inside the apartment.

We thank you again for your comments, which help us ensure clarity for future guests, and we hope to have the opportunity to welcome you again under better conditions.

Kind regards,
Vanessa
Manager
No Public Name
Business
40-49 years
Reviewed: 3 months ago (24/06/2026)
Date of experience: 06/2026

Vooral zeer geschikt vanwege de centrale locatie

By Vandaele
Couple
50-59 years
Reviewed: 3 months ago (23/06/2026)
Date of experience: 06/2026

Excellent. Très satisfaite de ce sejour

Bonjour Madame Vandaele,

Merci beaucoup pour votre excellent retour.

Nous sommes ravis d’apprendre que vous avez été très satisfaite de votre séjour et que vous avez apprécié notre emplacement, l’accueil chaleureux de notre équipe, ainsi que la grande taille, la propreté et le côté fonctionnel de votre chambre.

Vos aimables commentaires sont une belle récompense pour l’ensemble de notre personnel.

Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt.

Cordialement,
Vanessa
Responsable Résidence
No Public Name
Friends
50-59 years
Reviewed: 3 months ago (23/06/2026)
Date of experience: 06/2026

OTTIMA SCELTA PER TRASCORRER UN PAIO DI GIORNI IN ALSAZIA

Dear DI DIO,

Thank you very much for your excellent feedback.

We are delighted that you enjoyed your stay and consider our establishment a great choice for a short stay in Alsace. Your satisfaction means a lot to our team.

We hope to have the pleasure of welcoming you back again very soon.

Kind regards,
Vanessa
Manager
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (22/06/2026)
Date of experience: 06/2026

Propre. En plein centre, mais bruyant. Il n'y a pas de chaises..

By Stefan
Alone
70-79 years
Reviewed: 3 months ago (22/06/2026)
Date of experience: 06/2026

Sehr gutes Preis-Leistungsverhältnis. Bad etwas in die Jahre gekommen

Dear Stefan,

Thank you very much for your feedback.

We are pleased to hear that you appreciated the good value for money offered by our establishment.

We also take note of your comment regarding the bathroom. We would like to inform you that we have recently renovated approximately 90% of our apartments, and only a small number of units still remain to be updated. It is possible that your accommodation was part of this remaining 10%. We are working actively to complete these renovations very soon in order to ensure a more consistent level of comfort across the property.

We hope to have the pleasure of welcoming you again in the future.

Kind regards,
Vanessa
Manager
No Public Name
Alone
50-59 years
Reviewed: 3 months ago (22/06/2026)
Date of experience: 06/2026

Excellente localisation, logement fonctionnel.

By Matthew Moore
Friends
40-49 years
Reviewed: 3 months ago (22/06/2026)
Date of experience: 06/2026

A lovely hotel right in the heart of the city that offered secure parking and comfortable rooms. Friendly staff and would highly reccomend it for a city break.

Dear Matthew Moore,

Thank you very much for your wonderful review and recommendation.

We are delighted to hear that you enjoyed our central location, secure parking, comfortable rooms, and the warm welcome provided by our team. Your kind words are greatly appreciated.

We also thank you for your feedback regarding the breakfast area. We are aware that our breakfast room is not very large and, unfortunately, we cannot physically expand the space. However, we are currently considering the implementation of breakfast time slots to help better distribute guest attendance and make the service flow as smoothly as possible during busy periods.

We are pleased that you appreciated the quality and variety of the breakfast selection, and we hope to welcome you back again soon for another enjoyable stay.

Kind regards,
Vanessa
Manager
By Marius Magdalin
Couple
30-39 years
Reviewed: 3 months ago (21/06/2026)
Date of experience: 06/2026

Good accommodation, close to the city center. Spacious and clean room. Secure indoor parking. Good value for money.

Dear Marius Magdalin,

Thank you very much for your positive feedback.

We are delighted to hear that you appreciated our convenient location close to the city center, as well as the comfort and cleanliness of your room. We are also pleased that our secure indoor parking and good value for money contributed to an enjoyable stay.

We have taken note of your comment regarding the breakfast and are sorry that it did not fully meet your expectations. Your feedback is very valuable to us and helps us continuously improve the quality of our services.

We hope to have the pleasure of welcoming you back again very soon.

Kind regards,
Vanessa
Manager
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (21/06/2026)
Date of experience: 06/2026

Nous descendons très régulièrement dans cet hôtel. Nous nous y sentons bien à tout égard (accueil, propreté, literie, équipements, ...)

Bonjour Mme WEBER,

Un grand merci pour votre fidélité et pour ce très agréable commentaire.

Nous sommes ravis d'apprendre que chacun de vos séjours au sein de notre établissement vous apporte entière satisfaction. Votre appréciation concernant l'accueil, la propreté, la qualité de la literie ainsi que nos équipements est une belle récompense pour l'ensemble de nos équipes, qui s'efforcent chaque jour d'offrir le meilleur service possible.

Nous serons très heureux de vous accueillir à nouveau lors de votre prochain passage.

À très bientôt,

Cordialement,
Vanessa
Responsable résidence
Back to Top CERTIFICATE what's this?